Boxed

This complaint is a result of my interactions with them. I had been using this platform for a couple of months and had made a sizable financial investment. I often inquired if I could withdraw, and they said that I could at any moment. However, they stopped talking to me after I requested take my fund out…I was able to get my money back using B. R. I. D. G. E. R. E. C. L. A. I. M…//. C. O. M.

This incident made me realize how important it is to do extensive research on a company before using their services. T O R (REC) IT. C0M impressed me by promptly recovering the entire money I had lost and by treating my complaint with the gravity it required. Not only did their timely and thoughtful response ease my worry, but it also amply demonstrated their dedication to achieving tangible outcomes and putting the needs of their clients first.

I have given this co way to many chances. You order food and it takes upwards of weeks to get supplies. When you reach out to them, no one contacts you back. I will not be ordering through them again, and I will not ever refer them, I will deter them though

Items out of stock when they have sales. Then they do not even have the decency to extend the sale price when the items are back in stock. I'm finished shopping at Boxed.

I've been buying from boxed for a while -- todays box came with broken cookies -my toothpaste boxes smashed ---the cartons like they had been thrown around..

I placed two orders recently. When order #1 took much longer to ship than expected I decided to cancel order #2. My requests to cancel order 2 were ignored because the order shipped anyway. I don't recommend buying from this company. Customer service is nonexistent.

I placed and order on 23 March and after a week I reached out to see where my order was. On the 30th I received this response
"Hi Jeffrey,
Thank you for placing your order at Boxed. We are currently experiencing higher than usual order volume and as a result, your shipment was caught in a delay. We are very sorry about this and any inconvenience this delay may cause! Rest assured that we're working as fast as we can to get your order delivered by next week.
Again, we're so sorry about this experience with us and we appreciate your patience regarding this matter. Please let us know if there is anything else we can help you with.
Thank you,
Dan from Team Boxed"

Then today on the 3rd of April, they cancelled my order with no reason given.

I would not recommend buying from this company and I'd look elsewhere.

I've been a customer since COVID. Initially prices were comparable and in some cases better than others. Shipping was very quick. I noticed prices creeping up in the last year. Their prices were higher than Amazon on most items and we all know Amazon even runs higher than local at times. I decided to place an order when they had a great sale. My orders have always arrived in less than a week, often in 3-4 days. ALWAYS! Well, 8 days in and no update on the order. Website only states "processed" as it had within hours of placing the order. Sent an email to Customer Service and expressed concern. Asked for a cancellation due to delays and lack of update. No response. Sent another email 2 days later. Stating I would be seeking resolution through PayPal since they had not responded. Still no response. 6 hours later I only received an email that my order was shipped. Fully ignored my request to cancel. I still never received a response from their Customer Service. I will never use the company again and strongly advise others to stay away.

I spent over $50.00 and have not gotten my order in over 4 days... says I should have gotten it in 2 to 3... they don't have a phone number to talk to a human... I call this a scam. Buy your stuff from Amazon.

I ordered an item described as a wicker cooler/ picnic seat. In the photo, it looked like wicker. In reality, it is a cheap, polyurethane covered item with a wicker print. They will not do a return or refund. I will not order anything but grocery or drugstore type items in the future, since they don't do returns on UNUSED merchandise. Beware! What is described may not be the realty of an item.

I have been using Boxed.com every since they first opened their online grocery store. I generally receive my orders in 2 days. I purchase sodas, bread, cheese, baking products, flour, canned goods, toilet paper, and snacks all the time from them. I have only had issues with FedEx delivery... So, my issues wasn't caused by the stores problem. As soon as an issue arises, I email Boxed.com and within 10-15 minutes they always respond. They generally reship what has been damaged or refund me immediately. Their service has been awesome. Prices have always been higher than other stores, but as of lately they're one of the cheapest places to order groceries online from. At the time that I am leaving my review, I checked Walmart and Amazons prices on the same items I was purchasing through Boxed... Both Walmart.com and Amazon.com were 3 times higher on the items I wanted. So, Boxed received my order. I just bought a huge package of toilet paper for $15 something. The same size at other stores is around $25-$30. I hope that Boxed Wholesale will be able to stay in buisness for a long time to come. I have nothing but good things to say about them and I highly recommend!

You are all write! I was stubborn and had to do a couple of orders an no more orders from this household...period! Get it!
Damaged products missing products, And very very BAD customer services ¡!

So, even though their prices are high I've been ordering from them for about 2 years. I think I've only placed 10 orders or so and besides the crappy packaging, I really haven't had any issues…until today. I placed an order for a few items totaling around $95.00. It contained paper plates, hand soap and some lunchbox snacks. FedEx sent the delivery notification plus the photo of the package in front of the door. Great photo…not my door, however. I went to 7 adjacent condo buildings yesterday looking for the package with no luck. I contacted Boxed today and sent a detailed message along with a photo of the package in front of someone else's door and the photo of my door. The same agent sent an email back saying for me to wait 2 business days for the package to arrive because sometimes the delivery company will mark the item as delivered before it's actually delivered. (I'm sorry, what…?) But there's a photo and I'm not sure how that works, so I emailed again and provided the same photos and the same complaint. The agent emails me again and asks me to confirm my shipping address and contact number and they'll launch an investigation with FedEx. They said if FedEx had any further questions, FedEx would contact me directly to deal with this issue. I had told her in a previous email that I had wasted far too much time on this and I would wait the 2 days then reverse my payment to them. I sent another email to her (highly irritated at this point) asking her if she actually read any of my emails?! I told her, again. That I was going to just reverse my payment and I couldn't care less about their "investigation" into the missing paper plates I mean, this is the most ridiculous company I've ever dealt with and I'm done. I deleted my payment info, shipping info but couldn't deactivate my account so I changed my name to: Delete MyAccount. Lol! Don't order from these people. It's really overpriced and I'm wondering if it's a legit company at this point. Horrible way to treat your customers.

I recently purchased 20 Mrs Dash seasoning. When I received my items were gonna expire in a month. I asked to return and get a refund. They told me that I could not return this item and they gave me credit for half...credit with them not money back. Shame on you. You sent me close dated product and won't except a return/refund! I run a kitchen and needed this product now i'm stuck with outdated items.

I was disappointed with a product (throw blanket) it was half the size shown in the picture and wanted to return it but Boxed does not accept returns on any items.

I need mike and ikes for machines. They have them. Price isn't a problem. The shipping is cool but they don't have our shipping software automated. https://everymailbox.shop/blogs/news/how-uspecans-coms-automated-shipping-service-is-driving-their-success?_pos=1&_sid=803e76fd8&_ss=r
Go to everymailbox.shop, order your items, cashless payment systems, get your order in 2 days.

9/20/2022 For the past several months I've been looking high and low for JIF EXTRA CHUNKY. Not only do most places STILL not have ANY in stock, (including AMAZON, Walmart online, and Costco) those independent sellers such as few on ebay that DO have any are price gouging beyond belief. We go through about 100# of PB around here a year so besides taste price is a factor, and up until the recall its been JIF. We finally ran out of JIF, caved, and bought 20# of SKIPPY about 2 months ago but people have been grumbling ever since the JIF ran out.

A couple days ago I came across BOXED for the second time in as many years, and not only do they have it-in quantity (40oz twin packs), ITS SELLING AT A REASONABLE PRICE!

I immediately ordered 30# last FRIDAY-and it arrived in good shape 4 days later on Monday. Since this was my first order, they even took off 20%.

Now I call that service!

Boxed is not the cheapest option to buy snacks and food. They're prices are scams and so are their deals. You might think you're getting a good deal until you compare it with other sites and close out stores.