Boxed

I just received my first Boxed.com purchase today and am extremely impressed with how quickly it arrived, 2 days, with all items ordered and packed very well. It came in two large sturdy boxes with invoices in both. The deals I received were incredible plus I can get additional credits towards merchandise by referring my friends. The website is pretty basic and easy to navigate and the free samples are a nice touch. I hope eventually they develop a customer service center where you can get someone live if needed. Other than that, this was a fabulous purchase and the main reason I am coming back is because the prices on my items were phenomenally so much lower than any other retail entity. Great company!

The ads with shiny, happy customers are totally misleading. How an online business can survive with such mediocre customer service is beyond me. I received my order last week but it came in a huge, unbranded box with two items missing, some paper packaging material thrown on top and laundry detergent covering the rest of the items. I emailed to request a refund and/or shipment of the rest of my items and received a response that day informing me that they couldn't do partial shipments but that they would give me a refund or credit, whichever I preferred. I wrote back to say I wanted a refund. No response. Next day, I wrote again to inquire about my refund. I got an email from another customer service rep, telling me that my inquiry had been "escalated... so that it could be handled appropriately." In response to some of the rep's questions, I took a photo of the box my order arrived in to show that the "Boxed" label had obviously been cut out and taped onto another box, presumably by UPS. That was 4 days ago and I still have not received any response to my follow-up emails. And as others have pointed out, there is no way to contact them by phone. Will never shop here again.

This is an update as of 3/3/17: Still no response from the company to my complaints. And I've received a response from the Better Business Bureau, informing me that they can't pursue my complaint because "the business is either unreachable or appears to be out of business." I'm contacting the NJ Attorney General's Office next.

I'd ordered BOXED items thru Zulily but didn't like having to pay $10 shipping on items if I didn't order a minimum of $50. I decided to order from BOXED directly. I had issues. I had to contact customer service because noodle bowls I ordered were spicy and I'd ordered nonspicy. The first customer service rep was wonderful, polite, helpful, she apologized for my trouble, said I could keep what I'd already received and offered me the choice of refund or BOXED credit. I thanked her and asked if I could please have the nonspicy noodle bowls I'd ordered. I received the replacement 2 days later and was overjoyed until I found I'd received another 12 spicy noodle bowls. I again contacted customer service and this time I was told all their noodle bowls were spicy. No offer to replace, refund or credit. Nothing other than telling me all the noodle bowls are spicy. I guess only good thing is another donation to the local food pantry.

I placed my order for just over a $100 dollars worth of stuff. I thought I was getting a great deal! I got the stuff and was very pleased with the delivery time, my box was a little dented but it was heavy stuff so I am assuming the UPS delivery guy had some problems. After looking at everything I realized items like the Crisco and Gatorades were not even bulk. I got to looking online and realized I actually overpayed than if I would've gone to Walmart! I am very disappointed and will not be returning.

Prices for the things I ordered were quite good, plus I had an offer for $20 off and free shipping. Worth a try. Had no problems with shopping or packaging. The personal little note was a nice touch. I considered changing from shopping at Costco to Boxes until I asked what their policies were regarding same sex marriage, transgender issues, and I wanted some basic information regarding their benefits package available to employees. They refused to answer me, citing privacy concerns. I asked to be directed to someone who was willing to answer my questions, because I can call Costco corporate offices (and have) to inquire about those thing, but I never got a response at all. I choose to spend my money at companies and businesses that support rights of all people, who provide a living wage and insurance benefits that are reasonable for their employees. While Boxed may well have policies I support, their refusal to disclose them indicates they have no interest in being transparent and do not care that their lack of openness just lost them a potential customer. I spend several thousand dollars at Costco every year and will continue to do so-sooty (not sorry) Boxed!

I have ordered weekly from Amazon. I also order from Vitacost, Jet, Petfood direct, and others at least once a month. I placed my first order with boxed a few days ago. My order came in an very oversized box. Most of the items were heavy - laundry detergent, seltzer - I also ordered a box of kosher salt. It was busted open. Ther wasn't any salt left in the box. It was all over everything else and ended up all over the livingroom carpet.
First of all the only packing material was on top of the box. The items in the box did not have any any sort of packing material inbetween them. The packing slip did not have an e-mail address or a phone number. If you go to contact us on the website it brings up a box that says first link your accounts. Once again no easy way to contact them and no phone number. I found a phone number on the internet. I called it last night and it said to leave a message. It did not even tell you when someone would be in the office. I tried again this morning and once again no results.

This is the worst customer service I have ever dealt with - because there is no customer service. I would never order from them no matter what kind of discounts they offered.

Updated: I changed from 1 star to 4 now because they solved my problem with one email. They responded me with apology and tracking number included, so I don't have to write them multiple emails back and forth. Maybe due to the holiday it does take them couple more days to response my email. I sent them two emails both of them was been replied by two different people, which means they do read my emails. I gave 4 stars because they don't have phone number to call. I like to speak to live person, email is my last communication option.

Original Post gave 1 Star:
This company has no phone number or address on the website. Order total 5 items and only got 1 due to my detergent damaged during the shipping and FedEx didn't deliver to me. FedEx told me I will expect the call but 10 days gone, I got no call or email. I tried to call them but no one answer, only one way to communicate is through the email. It shows my entire order is completed and FedEx shows the all the deliver are done. Big lies! I need my product or my money back. Be careful this company has no customer service