Boxed

Very pleased with this service! Boxed offers higher quality and healthier food and household items than my local warehouse store offers, all delivered to my door with excellent communication along the way. I heard about this place years ago, and regret waiting so long to give them a try.

Have rented several storage units and this is by far the cleanest and easiest to work with that I've ever had no signed papers nothing it was all done over the phone

I decided to give Boxed a try instead of fighting the lines at Costco. Nope, never again. It took 9 days for my order to arrive and when it did all 3 boxes were broken and falling apart. I was very disappointed.

I never had a problem with Boxed until before my recent order! The first box that came was fine. The second box was delayed and when it finally was delivered today the Lysol all purpose cleaner was half full, apparently it leaked all over the other items in my box because products were opened or damaged and everything in the box smells like Lysol cleaner. The box the merchandise was shipped in wasn't even from Boxed it was a plain cardboard box from UPS! I'm very disappointed and upset with Boxed. I never had this problem before but lately the service is terrible!

My order was damaged
And delayed
They resent with damaged items and missing items
Many emails involved and I was not given the proper credit$$
I will no longer shop with them

Spend some money guys. Same commercial shown over and over again. Tiresome and boring. I would never shop here.

I ordered two different orders over $100.00 each. First order came in fine but the second order was severely damaged due to way over packing and the box was so heavy I couldn't even pick it up. One whole corner was ripped open and one of the packages was damaged. I provided pictures but the damaged carton of peanuts was never replaced...? Don't buy from these people.

Found Boxed via Google search for a specific product. Their site was easy to navigate, items price-competitive, and I placed an order. The company's communication was superb, the items were carefully packed, and delivery was smooth and prompt. Will buy from again. :)

I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!

I looked up Starbucks Pike Place Nespresso capsules online. They came up among others. I ordered them. It was replaced with Kurig K cups which are useless to me. Boxed will not let me send them back. When I checked the site again it said the Nespresso was out out of stock. Now it does not come up at all. The web site should have at least stated no returns.

When I called up the web address listed on the Boxed invoice to ask for help, there was no phone number. I pressed the chat button. It directed me to a site where I had to pay $1.00 to find out how to contact them. That site gave me a different address from the Boxed invoice. It worked. Now I have to figure out how to cancel the answer service so that I will not automatically be charged.

DO NOT TRUST THIS COMPANY. I AM OUT $47.00. I checked before I ordered from this company. It is probably ok if you don't have a problem.

This is my first complaint of this type. During covid all of my purchases have been on line. There have been a few mistakes, very few, but they could be modified or explained. I am known for my trustworthiness. I taught school for the past 46 years. S. Bailey, Utah

Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.

This company used to be good. I don't know if they've sold out to some incompetent group of money-grabbing losers, or their own cost-cutting has led them to hire incompetent people. But nothing is packed right, I've received boxes completely destroyed with all of the product inside all over the place open and ruined.
In the last three orders (with nothing breakable or wet ordered) they have never once gotten the delivery information updated without me emailing them and asking why the order isn't there. They always say two to three days, but they absolutely never deliver in that period of time. The order is still "processing" regardless of how long I wait. This is a completely typical underperforming, overpriced American corporation, or at least operating as one. You're going to get destroyed products and you won't get it when they say they're going to deliver. Go to Costco or Sam's. You'll get better prices and better quality and you'll have it that day.

Signed up as a new customer, did not state limitations on specific products (which I can understand) and canceled all of my orders (I can even understand this) but CANCEL my membership for no reason at ALL AND TELL ME I CANNOT ORDER IN THE FUTURE?!?! They would NOT even process ONE order!

Seriously?!?! HORRIBLE COMPANY!
Do yourself a favor and stay away! Shipping and service charge fees are also outrageous! Shipping and service charge fees are also outrageous!

I've purchased from boxed.com several times over the past three years. They claim to be a very family-friendly business that started out small and their "story" inspired me to become a patron. At first, this online business offered only a handful of products in each of their department categories and they would occasionally offer items at a remarkable price. They provided lots of free samples, offered product give-a-ways, had free craft kits for kids, and almost always offered promotional discounts.
Things began to take a turn for the worse when the company transitioned to using conveyers to fulfill orders rather than humans. Their product line increased, but so did their prices. Also at that time, their customer service began to fall short. My items were delivered damaged too often, and when I called to report the damaged deliveries, I never felt truly satisfied at the end of those calls. It felt like I was given the bare minimum in attempt to appease me enough to get off the phone.
The last straw for me was when boxed.com added a "delivery surcharge" of $5 to all orders. This occurred during the CoVid19 pandemic - a time when customers needed them most; and this was IN ADDITION TO the existing $10 shipping fee!
They have a great line of house-brand products (Prince & Spring) including amazing paper plates and the best toilet paper! I used to LOVE boxed.com. Change is not ALWAYS good.

The range of products is poor and they often don't have basic items available. Many times I can't buy the same item I bought last time. Shipping is supposedly free but they add a mysterious 'delivery surcharge' of $4.99 at checkout. I recently compared their prices with Walmart. Nothing was cheaper at Boxed. You might have to buy the items individually. Walmart has free 2 day delivery. I took the app off my phone. These people are simply price gouging.

This company allows its workers to smoke in the parking lot. Looks past sexual harassment reports. Allows workers to sleep with each other for specific jobs in the warehouse. Also employees sell drugs on site. Allow them to come to work drunk. They retaliate by firing u when u have an issue with anything. Or speak up on unsafe things. If u are a temporary and someone says u said something about them the management will say they believe them bc they are actual employees. The employees eat and damage products all the time. So much can be said but I will leave it here...