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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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Bad customer service! No full refund provided. I will never shop with you again
Dress both were very small I ordered a size med and they are so tiny they would fit an 11 years old
Sizes ordered turned out all different fits garment quality was very good
Very easy to order and size info was great.
I was disappointed as 3 of the 5 outfits were too small. It was not a good experience trying to return or replace. I ended up just keeping them
So far, so good. We'll see how everything fits once it gets here.
Easy shop, easy to order but did take a long time to come but excellent dress
I kept seeing this company on the website, but I did not read any reviews which was against my better judgement. Of course, ordering was easy, delivery time was just ok. I was extremely happy to receive my order, however, when I took it out of the bag and held it up, I immediately did not like the material and the top seem different than the picture. When I put it on, I realized that the top was NOT the same as the picture, and the material was extremely cheap. Again, the top does not look ANYTHING like the picture. This will definitely be my first and LAST order from this company.
I was shopping a different site, Fashion Nova, but when I went to purchase the top, the site changed to Boutiquefeel. I ordered it anyway, but I felt 'tricked'.
The dresses stopped at my ankles. I like my maxi dresses floor length. That way they can be dressed up or down.
Poor quality materials. Sizing misleading. Did not realise products came from China. Delivery quite prompt considering.
Ordered a small and it fits perfect great experience
I was very disappointed when I received my purchase. It was a lot shorter than pictured.
No issues with the website. I'm dissatisfied with my item but able to return it based on your location it would cost me more than it is worth to return it.
Just totally awful I have been trying to get a refund and delivery address to send the item back to and the live chat still hasn't given me any details :(
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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