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Boutiquefeel

3.2

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Boutiquefeel Reviews Summary

The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.

This summary is generated by AI, based on text from customer reviews

service
1,493
value
1,816
shipping
1,816
returns
43
quality
5,780

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41,983 reviews

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Australia
1 review
0 helpful votes
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White lace blouse
July 25, 2022

Very efficient with delivery and great price. I would definitely order from
Boutiquefeel again.

Date of experience: July 25, 2022
Canada
1 review
0 helpful votes
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Good
July 25, 2022

The quality is a little less than anticipated but it fine... some of the items do not run to size but no hassles in returning

Date of experience: July 25, 2022
Australia
1 review
0 helpful votes
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First Purchase
July 25, 2022

The items I purchased were packaged professionally and delivered on time.

Date of experience: July 24, 2022
California
1 review
0 helpful votes
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It sucks!
August 23, 2022

I can't believe you don't let people return things. That is so unfair with online shopping and this is the first time I've experienced it. Never again will I shop from you!

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
Colorado
1 review
0 helpful votes
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Could have been what you ordered
August 23, 2022

Well I will never order from here again, bought 295 dollars of stuff an could only wear about 4 things. What I could wear however are beautiful. My daughter made out with some of the other clothes.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
Mexico
1 review
0 helpful votes
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Fun tops!
July 24, 2022

Great value, sizes run full. However a small adjustment to my "slightly too big XL... feeling and looking great

Date of experience: July 24, 2022
GB
1 review
0 helpful votes
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Quick and easy the items were quick to come and well packed

Date of experience: July 24, 2022
GB
1 review
0 helpful votes
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Summer dresses
July 24, 2022

Delivered well packaged and in a timely manner, clothes true to size and good quality

Date of experience: July 24, 2022
Canada
1 review
0 helpful votes
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Satisfaction
July 24, 2022

Overall I am satisfied with the service,
No major delays. Sizes were ok. The fabrics are not the good qualities...
Other than that everything went fine... I will order again in the future.

Date of experience: July 24, 2022
Australia
1 review
0 helpful votes
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Great products
July 24, 2022

Good shopping experience from start to finish. Punctual delivery.

Date of experience: July 24, 2022
Oregon
1 review
0 helpful votes
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POOR CUSTOMER SERVICE
August 23, 2022

Delivery took longer than expected and while I loved the dress, it was too small. I couldn't find anywhere on their website to print out an exchange slip or start the exchange process -- I had to use their "reply usually within 24 hours" chat feature. I was informed the return/exchange window had closed and that they couldn't help me. I explained the situation and that I liked the dress but needed a size that would fit, and politely requested an exception. The customer service rep repeatedly refused and now I'm stuck, never to shop at Boutiquefeel ever again.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
GB
1 review
0 helpful votes
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Looks dreadful
August 23, 2022

Arrived quickly but unfortunately is the worst looking thing I've ever bought. It's shapeless, oversized, horrible material that doesn't reflect what is in the photo. Photo doesn't show that it is totall sheer. It's back in It's bag and going in the bin.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2022
GB
2 reviews
0 helpful votes
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Cover up dress
July 24, 2022

Easy to order and prompt delivery. I would thoroughly recommend.

Date of experience: July 24, 2022
GB
1 review
0 helpful votes
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Great dresses
July 24, 2022

Never have any problems Happy with clothes received good price

Date of experience: July 23, 2022
Australia
1 review
0 helpful votes
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Not what I expected
August 22, 2022

Probably should have read more detail on the material. It was like polyester, nothing like what I imagined. Wasn't suitable for what I needed. It was also much smaller than I expected.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
New York
1 review
0 helpful votes
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Shoes are pretty but run small
July 23, 2022

Very easy to shop. Took a long time to get order though. When it arrived shoes were small. K wear 9.5 and got a 41. Should have gotten 42. I has to add more elastic to shoe. Real pain to do. But it would have taken forever to get correct size.

Date of experience: July 23, 2022
GB
1 review
0 helpful votes
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Dress
August 22, 2022

Arrived quickly but lot smaller than i would of thought

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
North Carolina
1 review
0 helpful votes
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Dissatisfied
August 22, 2022

There was no communication from the company about an order confirmation or when my order was shipped or delivered. I think they do that on purpose so you can't return items that are defective. Really poor customer service.

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022
Ohio
1 review
0 helpful votes
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Awesome
July 23, 2022

Easy, affordable and gorgeous Ombre dress! Easy to order, affordable

Date of experience: July 23, 2022
GB
1 review
0 helpful votes
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Disappointed
August 22, 2022
Updated review

Very unhelpful when asked to return the item charged delivery and it cost to much to return the item

Boutiquefeel attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2022

Bit longwinded but got there in the end
June 14, 2022
Previous review

Bit longwinded but got there in the end

Date of experience: June 14, 2022

From the business

Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.