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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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The jacket was of very poor quality not made from the tweed material as advertised and shown in the photos it's thin nylon and unwearable.
Things have not arrived and it takes a long time and nobody reports anything. I think they robbed me
I still have not received my order. Royal Mail say they have delivered the goods but I have still not received it. I even had to pay an extra £2.99 for them to deliver it.
Never received what I bought, still waiting to see if this company is a hoax
Don't waist your money! Look for web site which will deliver, Amazon or e-bay. I order 3 items, 2 was out of stock, they gave me money back only partially!, 3d item - still waiting!
The masks I received appear to be child size or way too small for an adult. Very disappointed because I was looking forward to them so much
Dress does not fit or look like the photo. I would like a refund and waiting to hear back on how to send the item back for full refund.
I don't know. Never received the product. It's taken 3 weeks plus. Maybe it's good, have to wait and see, but the delivery time has not been good.
Was charged more for delivery than said, was told a week after they had taken my money that 2 items were out of stock and I've had to wait 5 weeks for delivery, I won't be buying anything els!
It's been about a month and I still haven't received items. Of course I ordered over $100 and one of the items wasn't in stock and it was an ordeal to get it taken off. Once I found out it was coming out of China I tried to cancel the order but they said it was already in transit which was a lie because it's still hasn't left China as far as I know. They make it seem like it's american-owned company because it's on Facebook. You would think Facebook would monitor these companies a little better than letting any Joe blow advertise on their site. Honestly I hope the wife likes it and they fit because most the time you order s*** from China they don't fit right. I can promise I will never ever order from this company again.
This is my favourite clothing brand fo4 the past year. Everyone stops me to comment on how gorgeous my clothes are
Am trying to contact on messenger and ask for my order number y never have never had the shipping information worse page i see on my life i want to report like a spam to take your money
Shipping took a really long time. One bra strap broke while putting it on for the first time, and one of the panties waist line isn't a stretchy material, making them hard to pull up and tight-fitting. But they are cute and I'll definitely wear them!
The set that I ordered looked lovely on the website, but when it turned up it was completely different. I have been ripped off and I'm not impressed at all. I will not be using this company again!
It took over three weeks to receive my order and one of the items never showed up. The items that did arrive are low quality. There is no return or exchange information provided.
I received an email over a month ago stating my order will be delayed. I still haven't received my order or further updates
The masks are too small for adults. They look like kids masks and are tight when worn. They don't look like what's on the photos. Very disappointed.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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