Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Rhe shopping and ordering was fine. The sizes seem a bit smaller than other clothes I have, it did take over a month to receive my order and I think there needs to be better descriptions of the items. For example, I thought the teddies had underwire in them which now that I see them they do not so that's a bit disappointing.
2 items not available. However, I got my money back quickly!
Love it! Fits perfectly…………………. All these extra characters
The dress did look like in the pictures.and delivery was awesome too.
There clothes are very nice and a great quality the prices are very affordable
Delivery took approx 4 weeks... too long. Clothing was substandard and does not look as good quality as advertised.
Thanks
Easy to shop, check out, and make contact when needed
Item purchased not correct.
Requested return and no instructions received as to how and where to return the package
I ordered these in good time for Christmas but only received them last week. The quality of the dresses was not good. Very disappointing.
Very easy ordering with a GREAT selection available~!
Easy and Quick purchase of Some Excellent Tops!
I linked on one, other picture, which could then not be found, but I did find alternatives as the order shows.
I need to exchange my 4 Small items that fit too large, for an XS. My order was placed a month ago/pre xmas, and was a gift from my fiance. The total amount of the purchase was also a large $ amount. When I asked for a gift card as compensation for the items that were too large, so I could buy them in XS, I was told they could only do a 10% partial refund. My money isnt going somewhere else, so theres no reason for such laziness.
Vers good happy With the product. I will purchase more at boutiquefeel. Thank you
The items were okay but the customer service is terrible. Order five items. One, "knee high socks" did not even come up to her knees. Another item was way too small even though it was the same size as three other items that fit well. However, when I tried to return it, they said I needed to pay the cost which is way more then the price of the item. If they will not stand by the quality of their items, I will not shop with them again.
Ok, good purchase and experience, u can recommend this store
I felt a huge let down and the product was made very cheaply. Wife was not happy at all!
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
Shop Boutiquefeel - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Shoes, Jewelry, Home Goods, Kids' Clothing and More.

