BorderlinxReviews 307

I paid about $120 for shipment of goods worth about $110 I ordered from Amazon which should have been the first red flag. I never saw one of two packages that were released for shipment. It was never picked up from the hub by a courier for a month now despite having the tracking number assigned. I can't claim refund as Borderlinx claims that package was never, technically, lost so it's impossible to claim refund. They also can't do anything to send the package that is supposed to be at the hub for a month, waiting there for a courier. Don't use this service.

For the last two months, Borderlinx has been giving me a harrowing and torrid time. 3 of my apparel purchases had been successfully sent to and received by a staff from Borderlinx at the Ohio address as confirmed by the stores that I had contacted. But each time, Borderlinx will say that they have no idea where the packages are! And it has been weeks and months and they still have no idea where the packages are. All the live chat agents tell you are the same obnoxious response that the warehouse team team will look into them. This is tantamount to ransom. I hope the authorities will look into this and not let such malpractices go on unnoticed!

Chatting to customer service using the LIVE CHAT will only result in receiving INSULTS! I would suggest you change it to INSULT CHAT instead of INSTANT CHAT!

Where is my package?

I need my package, not corrective measures!
Where is my package?
This is my box number: 0522-1477.

Order *******
Placed on 12-Oct-2017
Tracking number *******135
Last tracking status: Being processed

DHL Tracking:
http://www.dhl.com/content/g0/en/express/tracking.shtml?AWB=*******135&brand=DHL

Content: 3 Bluetooth Printers.
Content Value: US$1,157
Shipping from Source to Borderlinx: US$42
Shipment Forwarding Fees paid to Borderlinx: US$130

My ticket number is: *******

Parcel was signed and delivered to the US warehouse in OH on Oct 05th, but up until now, the parcel is still not yet updated. All of my other parcels were updated within 2 working days in my suite and i do not understand why this expensive item is not updated in 15 days. I checked with the customer service everyday and got the same answer "We will send a request to the hub and you will have a reply very soon via email". Since the item value is high, i am very concerned. Can somebody step up and take care my case? Or else i will report to the police for record of this case. All my items under $30 were received, but the high value item is not updated?! Ticket number is *******. I need help. P.S.: If you see the item in my suite now, this is not the item i am talking about. I am now waiting for my expensive item to be updated and deliver all the items at once. Please do not say you see my item is updated on my suite. Please check the ticket number - *******.

Update: Oct 23rd, 2017

I received an email that my case is closed because my shipment was released. This is ridiculous! I wonder did they check my request in these 17 days?! The shipment which i have released are the other items! Totally not the one i am now waiting.

Update: Oct 31st

Still no news at all! Where is my item?

Update: Nov 06th

Still locating my item...

Update: Nov 10th

Finally! I have received my item! Even though it takes a month, i am happy to have my item at the end. Thank you for the help especially the manager!

After waiting almost a month now and having tried multiple times to find tracking information about my package from Borderlinx US, the operator each time has provided the same rehearsed response. I have paid for an express delivery service in DHL had to inform me the shipment was sent back to the shipper for some reason and now, Borderlinx cannot find it. It was a package that I needed urgently and certainly, I WILL NOT BE USING THIS COMPANY'S SERVICES again. When you speak to someone there, it is simply an overseas call centre who can't do anything. I HAVE WASTED MONEY PURCHASING MY GOODS AND MONEY ALSO WASTED ON PAYING FOR NO SERVICE. IN A NUTSHELL, BORDERLINX PREFERS TO STEAL MONEY RATHER THAN PROCURE ACTUAL SERVICE.

And to add insult to injury, apparently "half" my package has been sent back to Borderlinx and REQUIRES MY PAYMENT AGAIN JUST TO RELEASE IT. I've never heard of a policy of having to pay twice just to get service, certainly not in their terms and conditions. And don't try the online chat, they just DISCONNECT THE CONVERSATION WHEN THEY DON'T FEEL LIKE ANSWERING YOUR QUESTION! I'm asking them again (for the 6th time) and see what happens...

Shipment order (*******) released on 7 Oct 2017 for 4 parcels. Only 3 parcels sent out after 1 week delay. As of now, the last parcel is still in the warehouse and unaccounted for. Checked with Customer service everyday, and all I got was standard answer of backlog and waiting for warehouse to get back to them.

Paid premium for 2-3days shipment, all i got was 2-3 weeks delay instead.

Very disaapointed with borderlinx.

I want share my experience with borderlinx maybe somebody can help me, I shipped three packages from Germany to USA through borderlinx, all my packages arrived October 6, my dashboard keep saying no goods for three weeks, three weeks they received my packages and nobody can just type in keyboard to let me know my packages delivered, in the end after calling the sellers and dhl Germany and make problem with everyone in Germany borderlinx found my packages, now one of my packages contain one can tobacco ( prohibited material) I send email quickly to dispose this material and please send me my packages, nobody replay nobody care, only open the package and through the tobacco can out and send my package, one week now or so nobody reply, I take my share from mess and bad communication, please release my packages to shopping to my address in usa( $1500 my packages value) my customers already gone, the package tracking number is JJD*******312, please it is easy to solve, find somebody else to give him hard time I took my share and enough

Like many other customers, Borderlinx is leading me to nervous breakdown. After receiving my package on the 22nd of sept, they still haven't registered it to my suite. The Customer Service on online chat proved completely powerless (what can they do if they don't have any updates) simply because the warehouse team is not following up or just not doing their job well enough. Sure they gave me a $15 sorry promo code, but after almost three weeks of waiting and more coming, I am appalled by the weakness of their logistics team. Reading all the feedback on this website made me deeply regret trusting them with my packages. I still hope I will get them by 2018 though although I'm now afraid they get bankrupt anytime soon...

This is my first time using forwarding service - I learned to avoid Borderlinx next time by all costs. This company is operating at a level I have rarely seen - and I am a lawyer. On the main site they warn you that they are experiencing a backlog due to moving of the hub. They also explain that it will take them a couple of days more than usual to ship the items. However, it is clearly not so. I bought my item on eBay and had it shipped over to them. Borderlinx received the parcel on the 30th Sept. It has been 1 week now (not just a couple of days) and they still dont know when my item is going to ship, and I have to point out I paid extra to have it shipped as soon as possible. The last answer I got was to wait at least another week (so in total 2 weeks or more), for a job that takes 15 minutes. This is really bad bussines practice and very clear case of customer misleading. As other rewievers pointed out, their customer service is useless, they have no clue as to where the item is and when it's going to ship. Uterly useles. I also recieved tracking number (*******XX), but whats the point of having a number if nothing is happening? Moreover, if I want to return the item, I have to pay additional costs (20$+), and the time it's going take to ship it back is the same (due to the backlog, of course) if I just let go and wait for the parcel to ship as originally agreed prior to the refund. My advice is - stay away from them. They are bordering to a scam, no doubt about it.

42 days ago my parcel was departed to my country, through USPS. In september 18th I asked them to make a claim to USPS once the Post Service of my country said to me that the parcel was not in the country.

Since them Borderlinx seems to be cheating about it, saying all the time that the parcel is going through custom clearence costum process. But it is not. My counstry's Post Service says it would be on tracking events if that was the case.

After I insisted with them Borderlinx said it would get in touch with their shipping partner. But the answer was the same: custom clearence process. But it is not. Again my country's Post Service says if it is not in my country.

I supposed Borderlinx don't even bother to make a claim do USPS, and is saying the same thing expecting I will stop making the claim somehow.

The don't give a damn about you parcel once it was posted.

I will not work with Borderlinx anymore. It is not trustworthy.

Problem with company.
1. In Multi Quantity shipments, they miss 1 or 2 items, and there is no whereabout for that.
2. Wrong Shipment value is updated in all shipments.
3. Wrong Weight is charged in Shipments.
I am yet to release my shipments, waiting from last 15 days to get response from them, but no benefit.