BorderlinxReviews 307

Borderlinx switched my package with another one and delivered it to a different country. It was expected to receive my shipment since 11 August But it didn't arrive. I contacted borderlinx and they told me that my shipment was switched with another one to another country and they will correct this problem and redirect the shipment to the correct destination. The status of the waybill of my shipment is: (returned to shipper!) and the shipper(which is borderlinx) don't know anything about it.! I am waiting from 2 weeks and until this moment they cant resolve my problem. I tried to resolve this issue with their customer support but with no success.

These are the facts. Ordered 8 pieces of clothing items (light wear) worth 90 pounds. Items delivered to Borderlinx and they said the weight was 8kg and including some crazy import tax calculation, wanted to charge me 210 pounds for shipping from UK to Thailand.

I asked them to send the item back to the shop as the shop provides free returns. There's even a free returns label provided. Just to return, Borderlinx would charge 20 pounds for 'admin fee'. To send my items to another UK address (which would have been free had I sent it from shop to the UK address), it would cost 35 pounds. So basically, the company presents itself very well at the start, but they charge some exorbitant shipping fee. If you don't want to ship, they charge you exorbitantly for returning to shop or to send within UK. You are left with little choice. I paid 35 pounds to send the clothes to my friend's address. It took them 7 days to send the items, with numerous reminders from me. The weight stated on the DHL package when it arrived at my friend's house was 0.5kg! How did 0.5kg become 8kg?

So just be careful, nothing is transparent and they have you hostage once your items are in their hands. It's actually quite a perfect scam. If you don't pay up, they have your items for free to be auctioned off. If you don't ship overseas, they still get a huge profit from sending your item from UK to UK. If you choose to ship overseas, you're paying a crazy amount of money to do so.

My advice: Avoid them like the plague!

Very much happy with their service. I was looking for a pro audio SSD recorder, and had several choices from local stores to European on-line or international trough Borderlinx. Thanks to their total cost calculator, It was very easy to have a rough idea of what it would cost. So I ordered trough Amazon US, got it delivered to Borderlinx address. No surprise: the costs were exactly what was announced. Got it delivered three days later. Brilliant service.

This company really doesn't do what it promises. I ordered for almost $1000 goods in the US and Bordelinx takes care of shipping and taxes to my adress in Europe. I paid them almost $500 (taxes and shipping). Packages should arrive witin 6-8 days. After 9 days the first 3 packages arrived (the chepaer ones). The more expensive ones still didn't arrive and now it is july 10th! Every contact with customer service gives me the same answer: to have patience and wait for further information after investegation (they ship with TNT Post, who say the packages were only pre-alerted but never arrived there). The never contact me or come back with information I have to contact them, but besides another reference number for my complain I don't get anything. Th ething is that they did charge my creditcard right away. They are faster with money than with their shipping and customer service. I hope I can come back with a better review if they will ever find my packages and take care in a customer friendly way, but so far my experience is very negative!