BorderlinxReviews 307

Hello
I was one of the company's customers It is a company failed prices are high I 've shipped 3 Cover Protector phone does not exceed a weight of 2 lbs was calculated to have 5 lbs I asked them to check the price and weight, but they refused to do so and said it real weight when receiving the shipment you worth its weight in the office of DHL the weight and found that less than 2 lbs decided not to deal with them again, they are not honest I warn buyers from dealing with them they take the money and they raised the price of weight
For buyers tried to talk with sellers in the Amazon or eBay or any other store to ship by usps international priority mail it offers good prices for shipping and delivery of 6 to 10 business days
I want to be honest I 'm not going to repeat the experiment with this company they are doubling the weight of the shipment and wish everyone to leave a review for all to see was this company or other companies that do not offer good service even warns of buyers and sellers around the world
Honestly
Kasem alfifi
Saudi Arabia

First time dealing with the company, probably I lost USD$199 already!

First time buying from them, I needed something urgent, so bought from Amazon.com and shipped via 2nd day service to the suite address. Double checked address is correct and tracking showed delivered on time.

Amazon shows delivered, Broderlinx customer service said no, and initially asked me to wait for several days. Emailling them again, they asked for invoice. Sending PDF, they said characters wrong, resending PDF zipped, they said they couldn't open Zip files %#$^, finally got them noticed via sending them the invoice in JPG, they asked me to wait for 2 days, then never came back to me except asking me to be patient.

Asked them to be serious about the issue, no reply so far... What?

Borderlinx lost my package because of some internal move between different hubs in the UK.

I talked to support 2 times a day for three days, getting new explainations every time. It was clear that the support didn't have a clue or was instructed to lie.

The blamed the merchant and the speditor but would not accept any blame.

As it turns out, the package was actually delivered the first day to Borderlinx, then they lost it internally for a couple of days and then it turned up.

I demanded a good discount before releasing the package to make up for this added time and troubles but they refused.

Will not use it again!

Mixes feelings as I've had both positive and negative experiences with them. For small items (including clothing and books), they have been okay. Prices aren't the cheapest by any means but it does allow me to buy from US merchants who won't ship overseas. Delivery is pricey but reliable. However for one toy that I ordered from Amazon, they did try to charge me a huge amount (as they used volumetric weight). The toy cost US$30 (plus $10 to ship to Borderlinx), they estimated shipping (16.5 kg for a 1kg item) at over $160! Not worth it to return as it would cost me $20 to just return to merchant. I ended up buying it again from another merchant that ships overseas and it only cost me US$100 for product and overseas shipping!

So bottom line is I may use them for some smaller items and only from merchants who won't ship overseas. (For eg. LL Bean ships overseas and Borderlinx charged me the same amount -even though I was sending it with other stuff - what it would have cost me to ship direct from LL Bean to my Hong Kong address.)

Brilliant idea and perfect service every single time! I used the Concierge service, since the merchant wasnt accepting international cards.my order was placed within 24hours and within 3 days it was already in my suite. I was also expecting for another shipment to arrive- it seems the merchant's invoice was missing, so the value was estimated. I received the email informing me that the invoice was missing, I contacted live chat and they updated the cost for me. Overall, great experience! Thank you Borderlinx!

Guys, just stay the hell away from this company. My first time using them and they have been the worst. Looks fine and dandy with blog posts about their good services. However, when you actually get your stuff shipped there... bad luck ensues. I would have saved money on ebay shipping directly to Singapore instead of using them. Instead, I chose to use them as I had separate packages that I thought that consolidation would be cheaper. My Ebay merchant had packed it in a big box so as not to damage they box and yet Borderlinx did not repack it so they used volumetric weight in the calculation. One game weighs at 0.38kg the other 2.12kg. Wow I guess game boxes vary widely in volume. 29 pounds for 2.5kg worth. Wow. Note game boxes are not under the repacking restrictions.

They replied my first inquiry quickly but when I followed up with another email stating that they are not following their own policy, they ignored it.

So whatever you do, don't use this scam of a company. Hell, I would have gotten a cheaper deal with Vpost if I knew how scrap Borderlinx is earlier on.

Terrible terrible company. I shipped two things to borderlinx on my first use of Borderlinx. For one item, they quoted an exorbitant amount of shipping charge. I waited for them to repack and got the same quote again. I decided to ship it back to the seller and pay them instead to ship it to India. The seller shipped it for 10 times lesser. For returns you need to pay an administration fee. It took them 10 business days to even acknowledge the payment. Then their warehouse team took another 3 days to prepare the package for shipment. By the time they managed to ship it, i was already in the last few days left for free refund.
The other shipment that I did use Borderlinx for, they did ship it on time after i made the payment. But, they managed to not mark the courier as customs prepaid. I paid the customs and the handling charges when the courier reached my doorstep. That's not the problem. What i realized when i looked at the borderlinx invoice was that they charged me at least 2.5 times the customs that i ended up paying. And guess what, Borderlinx declined to refund the entire customs amount that they charged me, but instead wanted to refund only the customs that I paid at my doorstep. If that's not thieving people, don't know what is.

The 4 weeks that i had to deal with Borderlinx have to be the worst time I would have spent. The unprofessionalism of the company is absolutely stunning. I wouldn't blame the customer care executives. They just decided to bite on more than they can ever manage to chew.

Bravo to the operations team. They took one very optimistic new customer, and managed to turn her into the worst mouthpiece for their company.

A lot of US websites only ship in the US. And when you don't live there, you can't buy products you want.
Thanks to Borderlinx, I can buy on Ebay, ModCloth, Forever 21 or Beauty.com and be delivered at home in Australia. It's very easy to use: just register (it's free). Borderlinx gives you a 'ship to' address in US, that you use on merchants websites. They handle all customs formalities: no surprises on delivery.
As they say, "shop, ship, enjoy!"

They are promoting a fake cheap idea called "repacking"

I had a video game shipped to my mail box with actual weight of 0.2kg and surprisingly I found borderlinx calculating a 0.8 kg volumetric weight!

I contacted them through email a kazillion times asking, where is the repacking service for this item and to my surprise they refused to repack the item telling me it is an electronic item!

The invoice says it's a video game here is the copy guyz, your item description says it's a video game guyz!

Where is the repacking guyz?!

Although my item is correspondent to their repacking service terms yet they insist on making me pay more than twice the weight plus calculating the invoice 2 times the real value!

Fake cheap and very poor service, truly I don't recommend them!

I just received my borderlinx shipment! It didn't even take 3 days to come from the US all the way to Paris, I used their concierge service to buy stuff from 3 different shops and added some more myself. Now it's all here and feels like Christmas all over again.
I can truly recommend their service, none of the products would have been available to me here in Europe and without a US credit card or US shipping adress I wouldn't have been able to buy them on the US sites directly. I am very pleased and will surely use it again.

1. Valued my $40 product at $700 in order to force me to buy their shipping insurance.

2. Overweighed my product not once, but twice. In the end I had to contact the original retailer to verify the true weight with them.

3. Maintained the same shipping fee even after the weight was corrected.

This company is disgusting. They essentially hold your package to ransom and force you to pay exorbitant shipping fees. Avoid at all costs.

Your review will help others learn about this website.
Now Borderlix site has lost his credibility
And there are many hidden prices when shipping goods
There also declared services and do not submitting
And direct support is not serious in providing services
A bad style in dialogue
And they do not have any objection to the loss of customers
I bought a piece of spare parts and weighing of item is almost a slight and they calculate the weight at a very high value becouse seller put item in huge box.is it fair?
And when I want to shipping item I was surprised with value it's completely different from the site declared
And when I talk with customer service she spoke in a very bad language and she is don't wary to lose customers, she is name is Miss: Ola

It's not a first time that happened
I'm very upset about that
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