BorderlinxReviews 307

Would give 0 if possible. Worst shopping experience ever. Company policy is send it ALL back or destroy items cant just return the one item that is wrong (bought several items off Amazon.com). Customer support is in India so takes forever to get responses and they actually cant help with anything they then have to relay messages to the warehouse in USA or UK. Shipping charges are very high (watch the volumic weight nonsense they sting you on that. If estimated goods are over $250 they force a $10 insurance fee on you. Items took a long time to arrive. Taking by business elsewhere suggest you save yourself the grief and do the same.

At the onset, the price is ridiculous. It's worth almost as much as the item to be shipped. But I thought, it's okay I just want a reliable courier service. Boy was I wrong! Not to mention that the package was delivered more than a week pass the expected day of delivery, the local courier asked me for an additional 3,480 Yen! That's on top of the enormous amount already charged to me by Borderlinx. So NO! Borderlinx is expensive, inefficient, and a SCAM!

Borderlinx used to be an efficient service however, support and operations are now highly flaky, repacking service is arbitrarily. High chance of parcels being delayed due to processing errors and/or excessive shipping charges.

Recently, one parcel was delayed for weeks because they 'thought the box was empty', another was not only delayed but they arbitrarily refused to repack the items, leading to a huge shipping cost.

Support is non-existent. Phone support spams you with calls, but when you pick up and it buzzes and hangs up on you. Email support is slow and incredibly inefficient - it takes weeks to resolve the simplest issues.

There is no reason to tolerate this kind of service - direct shipping is faster and often cheaper

I recently used Borderlinx to purchase a few items from Ebay. When my packages arrived they notified me and consolidated my items. It saved my loads of money. Buying in Malaysia is so expensive.

I have to be honest, I was a bit worried about using borderlinx. After shipping 2 times with them I couldn't be happier. I received both my items on time. I saved money using borderlinx over buying locally in Singapore.

See below chats transcript
Please wait while we connect you to a customer service specialist. You are currently number 1 in Queue. Your expected wait time is 0 minutes and 3 seconds.
Welcome! This is 'Chetan'. How may I help you today?
Your Issue ID for this chat is LTK*******278X
Chetan: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
Chetan: Hello Alfie
Alfie: hi
Alfie: I am very disappointed with your service and I want to cancel my order which is already in your warehouse and want my money back
Chetan: I do apologies for the disappointment.
Chetan: As i have checked it was placed on 17th Feb.
Chetan: Please allow me a moment. Let me get this checked.
Alfie: please!
Alfie: Today is February 25th and I till dont have the last item in my suite. Almost two weeks no and still not there?

After Three Minutes
Chetan: Please stay with me. I am checking the updated information for you.

And to tell you this is my third chat with them and email them daily for updates. I only got one reply last Feb 22 and that's it.

Dont trust this bunch! I had a disagreement with a seller on ebay. The resolution was closed in my favour. The seller contacted borderlinx (as this was the postal address) and they suspended my account?
THEY ALSO SUPPLIED THE SELLER WITH SENSITIVE INFORMATION ABOUT MY BUSINESS WITHOUT MY AUTHORITY.
THIS HAD ABSOLUTELY NOTHING TO DO WITH THEM!
I had already paid and received the parcels in the UK and had NEVER made any claim.
Their pathetic "offshore" customer service believed that they had some sort of moral standing ground about how the seller had been treated?
It is absolutely pathetic.
If I want to be treated like a criminal it would be over more than a $9 GPS.
How dare they!
Take your business elsewhere!

I really should've read reviews about this business. They lure you in with promises of competitive prices and "no big surprises" but they end up screwing you over.

Customer service was terrible. The rep (Jeannina or something), was rude for no reason. She kept being passive-aggressive and copy+pasting the same thing over and over again even if it did not have relevance whatsoever to the issue at hand.

The total shipping cost more than the items to be shipped. Item total cost was $37.59. Total shipping cost from Borderlinx to me? $62.56. Absolutely absurd. And to think the point of choosing a website such as Borderlinx was to lessen the burden of having over-the-top shipping costs.

Their rates are way expensive! When I asked why they claimed "Oh we use the fastest and most reliable service, DHL"... I used DHL, Aramex and TNT locally in Kuwait and I know for sure that DHL is not the fastest or reliable... Borderlinx will charge you way expensive rates where you can get the same service with any other courier co. I personally used borderlinx twice and then went back to using another shipping co which offers real FAST and RELIABLE services for a very REASONABLE price.

Even though I think Borderlinx's use of DHL is a good choice since I can get the goods from the US to HK within 3 days, their processing time is a bit slow. just now, I had my package delivered to borderlinx at 9am in their time but the goods only appeared on my suite at borderlinx at 4 or 5pm. I wanted to ship it before the weekend starts but I am not going to be awake at 4am in HK time to do that.
also, the cost of shipping is too expensive. i have opted for repackaging but they have only repackaged the clothing from amazon but not the goods from kate spade. the volumatric kg for kate spade ended up being huge despite it consist of one accessory and 3 wallet...i dont know how the original package arrived (i will find out soon) but it must be packaged very inefficiently. when they already know what i already bought, shouldnt it be their responsibility to repack so i can save on the cost. so, the total cost for shipping turned out to be usd100. basically, i didnt enjoy much saving. last time i shipped shoes and a bag and the total cost was not as high, being about usd 70.

anyway, i now will no longer use borderlinx and switch to comgateway. at least, i will save on the usa tax since comgateway is at oregon but borderlinx is at ohio.

very unhappy with the recent shipment being charged a hopping usd 100 for essentially no repackaging of goods....

It is total crap. They repeatedly ask for the same information, insist that their address format works on a site when it really doesn't. Then, they insist that they tried it and it works when in fact the only way to see if it really works is to place a complete order. Then they say that the items have been delivered when they haven't. It is horrible - it may be cheaper, but it is not work the bloody headaches and the hours wasted trying to get to the bottom of their misinformation.

DO NOT USE THIS SITE

I purchased a parcel on 1/1/14 from a US merchant who did ship to Australia but had extremely high shipping prices. Decided to use Borderlinx as, based on the weight of my package, they were supposedly a much cheaper option. I understood they also considered volumetric weight but my parcel was not very large (two shirts and a small duffel bag) so I figured this would not increase the price too much.

No begins the hell story - they received my package and I went to pay for it to be re-shipped to Australia. Their 'budget' option was going to cost $150 USD to ship. $150! The items I had purchased only just cost that much, so it went from being an estimated $200 purchase including shipping to almost $400. Beyond RIDICULOUS. I contacted customer service via email and they never responded so decided to internet chat with a customer service rep. He gave me a scripted 'volumetric weight costs extra, this is airline standard etc etc' response and said my only option was to get a return to merchant authorisation and pay $35 to return to sender (who is also based in the same Ohio area as Borderlinx). Long story short the merchant does not issue the return authorisation so I was forced to pay the $160 fee for my parcel.

The issue I have with Borderlinx is that in no way does should my parcel have cost $160 to ship. This is a complete RIP OFF - I have shipped very similar parcels via airmail with USPS before and it has cost under $50. If I had gone with the merchant's shipping option it would have cost me $60 - $70. So how does a re-shipping company, which should be able to get competitive shipping rates for customers, charge $100 extra than the norm to ship a parcel?

I also knew the weight and $ value of may parcel before I committed to using Borderlinx. According to their cost calculator it should have only cost me $40 to send to Australia which is quite normal and a lot cheaper than the merchant's options. Volumetric weight is a total SCAM, a consumer cannot possibly know the volumetric weight/ dimensions of their package before they receive it. Borderlinx doesn't 're-pack' your items if they are already in a box e.g. shoes in a shoebox, they just change the external packaging. If I had these items posted through USPS, Australia Post, DHL etc they would charge me on how heavy the item was and not 'volumetric weight.'

DO NOT make the mistake of using this company to ship your items. Do your research and find a more reputable site which offers a competitive rate and if your merchant offers shipping - go with that instead.