BorderlinxReviews 307

Waste of money ( shipping value is 3 times more than estimated cost even doubled the product value)
Waste of time ( Almost 2 weeks and my parcels are missed even i had 2 items in my account that doesn't belong to me!)
Customer service ( Nice words, but they do nothing, tomorrow tomorrow sorry sir sorry sorry)

Conclusion,
Don't use unless you have no problem to lose money and time.

Used this a couple of years happily, so sure it isn't scam or fraud... BUT, their service is abysimal since the warehouse move.

Since then I have:
- lost a package with irreplacable goods
- waited 3 month for a shipment (part of it arrived after half a year)
- had shipments where not all items were handed over to DHL (customs trouble and endless waiting)
- not a single package repacked. Either there is bug in their system or they just stopped repackaging. They won't even acknowledge the problem
- waited forever for any answer from their service, you have to raise every problem again and again until they can't ignore you

I loved their service and had recommended it several times, but now I can only say, don't touch them with a ten foot pole

Basically, have had plenty of bad experiences with these guys. But this one beats the rest. Borderlinx basically packed a really small item in a massive box to charge me ridiculous amounts on the shipping! Just when shipping is based on volume! When I asked them to repack, they said they cant! Proof is attached too. These guys are a bunch of con men. All of them working there!

Though BL was expensive, i never had many issues with them until 6 months ago when they decided to change their warehouses. I have a shipment (2 packages) back in August and here is the timeline -
- for 2 months BL claimed my shipment was categorized as dangerous goods when infact it was not. The same item was in both packages, BL ships one package, but denies to ship the other at the same time!
- After 2 months they agree to ship
- Upon checking they lost few items within that package
- after 2 months and relentless follow-ups, they claim the package to be lost and asked to send the invoice.
- I send the invoice and purchase the items from Amazon and ship through another reliable company unlike BL.
- They asked to wait 30-45 days for re-imbursement.
- Now they come back saying the package has been found and there is a storage charges that i have to pay which they will try and "waive".!
- I was asked to go to the portal and release the shipments by paying the shipping charges. (no compensation what-so-ever).
- I check with customer support out of the 3 items supposed to be in the package, one is still missing.

Would have rated 0 stars if the site allows to, but it won't. Spent a ridiculous amount of time, energy, patience, peace of mind, effort, for so many months.

With so many cusotmers losing their packages, I suspect that they are just a bunch of thieves!

Never will I use Borderlinx again!

I have used Borderlinx professionally several times, and the service and reliability has dramatically changed since they moved to a newer warehouse. It takes longer and longer for a package signed off for to be added to a suit (up to 8 days) and my last shipment still is not send after being released 2 weeks ago.
The worst is that they do not inform you of the situation, customer service is a joke with standard answers and no help at all and claims or compensations can supposedly only be made when the goods have arrived or the goods are lost by the forwarder (DHL). In this case the goods are still somewhere at Borderlinx, but nobody can tell me where.
I have no information to give to my customers, I lost money on this and I can't get any true help from Borderlinx.

Do not use Borderlinx. They charged premium price for shipping of goods from United States to Singapore but service is totally horrendous.

I order my merchandise during Black Friday and used Borderlinx to ship it to Singapore. Suppose to arrive before Christmas but until now the goods has not arrived.

I emailed Borderlinx and they could not tell me the location of goods saying it wasn't shipped and there is backlog so couldn't locate my goods. Told them to refund and compensate for my losses which I paid insurance for they simply refused and told me to wait.

We are 1 month pass Christmas and now they simply ignore the emails I sent to them.

Okay, I'm done trying to reason with their support, especially seeing the avalanche of similar negative reviews from other customers whose packages were "lost". It's been two weeks since my parcel arrived at their facility. Their support assistants act as if the situation was normal. They parrot the same questions to buy time (first they wanted a tracking number from Amazon and actually claimed they did receive the item, now they've asked for the invoice pdf file - so it's "lost" at their facility, pretty much like many other items mentioned by other reviewers below).
On the third round of livechat they did finally create a ticket (#*******, if their representative ever appears here) with a promise to contact me via email, but naturally, I never heard back from them.

Their livechat is a pitiful excuser for support service. They do not have a contact phone or a real address (the one listed on the website is phony) and there is no way to contact them directly.

Based on other reviews I don't really expect to receive my package but there's at least some consolation in leaving a honest review.

Avoid them. Borderlinx is a scam. They are absolutely non-transparent and you will have no ways to influence the situation. There are other safer services out there. With Borderlinx, you pay double for what will end up as a gift to their staff - perhaps with a few rare exceptions (not counting the fake-sounding half-line positive reviews here).

The Good
I've used Borderlinx to ship items from the USA to Australia around 10 times in the last 2-3 years. The service works as advertised when the following 2 things happen: (a) your parcel is successfully delivered to Borderlinx's warehouse, (b) Borderlinx accepts and updates your account dashboard that the parcel is received. You're then free to 'release' the shipment. You receive the parcel. Happy. Again, Works when the above 2 conditions are fulfilled.

The Horrible
My last parcel was sent to their warehouse in the midst of their move to a new warehouse. Parcel tracking showed that it was successfully delivered and signed for. To be sure, i sent an email to Borderlinx to find out if all parcels sent to the old address will be re-directed to their new warehouse - this they confirmed, and i was advised to look out for an update to my account dashboard. But... but... two things never showed up: One, my parcel. Two, customer services. I sent multiple email to Borderlinx Customer Services to request for updates, only to be sent cursory/ obligatory responses & apologies for the lack of updates; that the team is looking; that they're 'sorry' for their poor response... and then radio silence. Both my parcel and Borderlinx customer services disappeared.

So it is. If you're intending to use Borderlinx, use it knowing that it's a service that works - Except when it doesn't. And when it doesn't, or when something goes wrong, don't expect your parcel nor customer services to show up.