BorderfreeReviews 297

SAKS.COM international shoppers beware. You make your purchase and then get 6 emails saying it's confirmed but that it's being 'PROCESSED'... had that status sit for a week before I had to call and find out why my item hadn't shipped yet. Turns out by then, it was no longer available... brutal. If you're going to be an online retailer, process payments IMMEDIATELY and communicate with your customers properly.

Exactly same experience as previous reviewer from Australia. I ordered shoes from Ireland for my son which were expensive enough to start with. I had to return shoes as they did not fit and had to cover all duties, taxes for receipt of shoes and cover all return charges. I would have expected to pay for return charges but not the rest! I ended up with no shoes and the refund did not cover the oost of the shoes or any of the other expenses incurred. Lost out approx. 100 euros in the whole transaction and no shoes! Never again! Be warned!

I am in Australia and bought a pair of shoes from the US Naturalizer website. The shoes cost me $AUS 97.95 and then had $AUS 38.20 postage and handling fee added. When I got them they didn't fit so I had to return them. As Naturalizer is part of the Borderfree arrangement I have to return the shoes to Borderfree in the US who then claim part of my refund ($AUS 51.90) to return the shoes to Naturalizer in the US. My refund ends up being a measly $AUS 49.95. And I still have to pay for the postage back to Borderfree, a cost unknown until I get to the post office- so my shoes have cost me more than I ever thought possible! So learn from my experience and unless you know exactly what you want, don't use a retailer that is part of Borderfree.

I made one purchase at Club Monaco store prior to introducing Borderfree service by them some time ago, and the experience was pleasant and smooth. After they started to use Borderfree, I cannot complete any purchase, since (despite my stubborn attempts) I can't choose US as a shipping destination. Somehow the faulty borderfree system detects I am based in Europe (and rightly so), and assumes I want to ship over there - not giving me the option to ship to US! Whereas that's what I want to do. Each time I choose "Back to U.S. site", or choose US as the shipping destination, and click OK, the system immediately and relentlessly switches me back to my homecountry. Thus rendering the purchase impossible for me.

After contacting Club Monaco and explaining the issue, they did nothing despite curteous reassurance they were going to take care of the matter and forward it to people responsible.

Borderfree - avoid at all costs.

I placed an order on January 1,2016 through Orchard Brands, Winter Silks for the amount of $209.00 to be sent to New Zealand. They immediately processed the order through BorderFree. Come to find out Borderfree went out of business the same day I ordered. They said they would not charge me until my order was shipped---WRONG--they charged me immediately. Orchard Brands (falls under Blair.com) is as much to blame as they surely knew that Borderfree was out of business. My MANY attempts to contact both lead to dead ends with no satisfactory replies. PLEASE, DO NOT FALL PREY TO EITHER COMPANY---you'll lose your money.
UPDATE: I finally did get my refund. However, it required MANY email in order to receive it.

I purchased from the Uk two dresses and returned one to exchange sizes. They then processed a refund for me this was back in August. Club Monaco claim the fund has been made to my original payment card but to date November 14th I have still not received my refund. Numerous e mails to Club Monaco customer assistance they have told me a Borderfree representative will call with 24hrs thats was 6 days ago. Totally frustrated and now and would not recommend purchasing from Borderfree.

Although many stores offer free or $10 price shipping through Borderfree, the cost of returns is high and never told to you in advance, even if you ask. (the merchant will say that Borderfree sets the fees, and Borderfree is unreachable.)

I have been charged as much as $50 rerun fees for a $200 dress ordered from Piperlime.

This problem occurred for all the stores from which I ordered, which is a problem when ordering things that need to be tried on.

NEVER USE WWW.BORDERFREE.COM
SERVICE LINKED TO WWW.GILT.COM
IF YOU ARE SENSITIVE TO QUALITY OF SERVICE!
USING WWW.GILT.COM and WWW. BORDERFREE
TO BUY ITEMS IS TRICKY AND DANGEROUS!
YOU WILL NOT BE ABLE TO CHANGE
YOUR MIND OR UPDATE YOUR BAG!
MY ADVICE: NEVER SHOP AT WWW: GILT.COM AND NEVER USE
BORDERFREE SERVICES WWW.BORDERFREE.COM