BorderfreeReviews 297

They emailed me shipping confirmations, DHL package received for processing. Charged my credit card. Then nothing moved for two weeks, until I got the "we're so sorry" email from Borderfree that it's been cancelled due to "overwhelming response". Offered me a $25 coupon off an order of $100 or more, which they know that no one will use because at $100 or more you need to pay customs taxes, and $25 doesn't come near covering their now-exorbitant shipping charges.

Use Amazon's GlobalShipping instead, much more reasonable and reliable!

This had been the worst experience ever dealing with the 2 orders that target claimed shipped and borderfree continues to hold at the 'hub'. Never given a clear answer whether or not my orders have Been canceled or will be shipped with only the 5% that I'm told will actually make it to Israel. Both my orders were charged and never released. Shame on target for not taking matters into there own hands and shipping the 25,000 orders they promised to deliver within 7-10 days. It's been 3 weeks and they don't even have the courtesy to inform clients instead I had to call and email them to follow up! One of My orders even shows shipped! NEVER AGAIN TARGET, just another hack to scam customers. Target should have chosen a more professional company than BORDERFREE to deal with this and BORDERFREE SHOULD HAVE MADE GOOD after causing such a delay!

IF THEY DID IT ONCE, THEY WILL DO IT AGAIN!
I have ordered an item through BORDERFEE under a free shipping campaign the company had leashed with TARGET. BORDERFEER and TARGET decided to call off most orders after 5 days of the purchasing confirmation for NO apparent reason. For real! Ask them! In today's international trading norms this is unacceptable. By the way, they did it with approximately 14,000 order. Not exactly a one time slip.
This is what they have sent me (and many others apparently):

Dear Target Guest,

Due to the much higher than anticipated response to the Borderfree Free Shipping promotion, we are unable to deliver order E4X00XXXXXXXXX and had to cancel it. We sincerely apologize for this inconvenience.

Remember-IF THEY DID IT ONCE, THEY WILL DO IT AGAIN!

Borderfree advertised weekend deal
Made couple of orders
Paid and received confirmation emails
1 week later, surprise, surprise - Orders were cancelled
Unaccepted "discount" granted (price with discount is 100 USD more than initially paid)

Beware and save yourself the troubles...

I was extremely concerned about my two orders with Borderfree after reading the mass negative reviews online, but to my surprise the experience with them was relatively painless. I ordered from Adrianna Papell and Dr. Martens and both packages arrived on their expected delivery dates fully intact with the correct items, and were delivered to a PO box with no hassle - something which is pretty rare shipping from the US to rural Australia.

I was not charged twice like many other reviewers and the payment did not go through my PayPal until the package was shipped, as they describe on their website. I did call their toll-free helpline to get an update on my packages as they had sat being "submitted" for a week, and the person who I spoke to was quite helpful and nice despite being from an overseas call centre.

Other things I would keep in mind when shopping with Borderfree:
- It takes them a ridiculously long time to answer emails, you're better off calling.
- The time your order sits being "submitted" is included in the shipping time, it doesn't push back your delivery date like I thought it might have.
- I placed an order several months ago which sat being "processed" for a week before being cancelled, which I believe is due to the item going out of stock before Borderfree alerted the company in question of my order. Be wary that your order isn't really confirmed until it is "submitted".
- Borderfree's returns policy is complete bull. Pay extra attention to what you're ordering beforehand because there is no way you will ever get your full amount back doing a return.

Overall I think the key to having a decent shopping experience with Borderfree is more just keeping a very close eye on your order, and if anything seems a little off giving them a call. However, if you have the opportunity to use a local or more reputable shipping company I would go with them instead - I feel like using Borderfree is taking a risk on your order and there's about a 50/50 chance things will go to hell, I just got lucky!