Boost MobileReviews 1,034

I was a boost customer for years. Loved there service but I moved to somewhere in the country that didn't have good boost service and after the pandemic I fell on hard times and I needed one of my old phones unlocked so I could use a government sim card that I had just received. They wouldnt let me unlock my phone. Something so little a phone that no one is ever gonna use again and they couldn't unlock it so that I could have service in these hard times. If I could give no stars I would. It's disgusting how sick and greedy companies are

Useless Speeds in Citrus & Hernando Florida areas. Phone may show LTE But running daily test shows the real facts 2G.$60 a month unlimited data With 4G is deceptive. 8 minutes to post first picture at 1pm

We were Virgin Mobile customers and got sold to Boost. We needed to upgrade our phones, so went on line to Boost Mobile site and clicked on the phone that retailed for $700, BUT WAS ADVERTISED FOR HALF PRICE. Our card got charged for the full $700 retail price.

They did a bait and switch on pricing. Long story short, we called their customer service line and got some guy in the Philippines. We presented the problem, he offered no solution and tried to tell us that we should have known better (really?), and then denied us when we asked to speak to his supervisor. Apparently, he hired himself, I guess?

After this useless conversation in which we did get heated, but never got ugly, suddenly my husband's phone number got changed to a new number. That happened within hours of our conversation. Gee - I wonder who could have done that?

When we called BOOST mobile back... again... regarding his phone number switch, the next Philippino person told us that their records say that my husband requested the number change. No. He did NOT. They switched it back, fortunately. We left BOOST mobile about 3 days after the first useless conversation.

Well, round two ensued.

Our Boost cell charges were auto payments on our credit card. So that means BOOST mobile had access to our credit card... which means that first little Philippino putz had access, too. I woke up today to fraudulent pending charges on our card. Fortunately, they were PENDING, not actual. Three large amounts all from businesses we do not recognize and we did not utilize.

We called our credit card company - USAA - and got a very nice woman in LOUISIANA! Their call center is USA based. Woohoo!

Charges flagged and reported as fraudulent, we are not liable, cards cancelled, and new ones issued. Done.

Thankfully, we do not do much auto charges in our budget, so I only have to make a couple of calls and no problems. So the Philippino putz thought he'd mess with us, but he really didn't. We aren't affected except for a few minutes here and there. But he ensured I would spend time today writing honest reviews and sharing our experiences with others so they don't use Boost.

Moral of the story? NEVER USE BOOST MOBILE!

Why did I go with this rubbish company... I am literally in the middle of brisbane. Just ported my number and from 210mbps on Vodafone I am now getting 2-5mbps on boost... I can't even get someone to answer the phone. 28days I'm porting back to Vodafone. Imagine claiming to be on the awesome telstra network and you get under 5mbps in a major metro. Why did I buy this rubbish really... Stay away from this company... The app doesn't work. Contacting support doesn't work... And you internet will be the same as what it was 20 years ago... So angry!

My cellular service is absolutely awful! Constantly on 2 bars even though I live in the city, calls fail constantly, customer service is terrible and not helpful. I have to wait until March 2021 to have the unlock my phone so I can switch to a different provider even though I own my phone. I paid for my phone flat out, I have an iPhone XR. As soon as my year is up with them I am immediately cancelling their service! Do NOT get your service through Boost Mobile!

Boost Mobile is the worst company ever I would NOT recommend anyone to get a cell phone thru them the service sucks. I never have service the internet is slow, always dropping calls, missing calls the calls don't even ring on my phone messages come thru the next day do NOT get service thru Boost Mobile! I paid over $1000 cash money for 2 iPhone XR's and they will NOT unlock them for me when I own them.

I order a phone and fifteen minutes or less I cancelled the order. I also sent an email to them to cancel the order. The order was made early sunday morning. They had more than enough time to stop the order. I even received a pending code the next day. They mailed the order anyway. Customer service each time I spoke to someone was not very helpful. I agree with another person review. They don't care about customer's only a sale. I differently will not refer this company to anyone. #disappointed

I had a phone with Vigin Mobile and lioved Virgin mobile. I was with Virgin for 5 yrs and in December of 2019, I bought a new phone, paid in full. In late January 2020 we were informed that Boost would be taking over Virgin Mobile and would honor our same program and phone with Virgin. My phone broke in March of 2020 and I had insurance on my phone. A refurbished phone was sent to me that I still had to pay $50 for. I thought they were sending me a new. Phone. I am disappointed in Boost Mobile sevice and would like to switch my phone. I can't they locked it and according to the phone service I tried to switch to the phone may have been reported lost or stolen. I contacted BBB to resolve the problem. Boost admitted to the fact even if they unlock the phone it may not be used some where else and it may have been reported as lost or stolen.and technically not switchable. This phone type is new in 2019 so fits capabilities to be unlocked.and moved. Boost makes it so you need to buy a new phone if you switch companies. Please don't switch to them!

After years of declining service I finally decided that I am through with Boost Mobile as my phone carrier. I wanted to transfer my current number (from Boost) to a new carrier and was told that I needed my account number. It's bad enough that Boost forces you to have to call their customer service line to obtain your own account information but when I called that number and asked for my account ID I was told that I "couldn't be helped with right now" and was promptly hung up on. I tried to call back, twice, only to be met with an immediate call drop. It took 20 minutes of my time to finally get my account number from an online representative. The absolute audacity of these people, absolutely the worst customer service I have ever experienced.

Everytime I have an issue they try to tell me it's my phone or bank and everytime it is there system I spend hours of my time to find out it is a boost's issue. Latest is I'm trying to buy a new phone and they keep telling me my bank is declining the charge. I call my bank and they tell me they have not declinied anything, They said it had been approved and then Boost reversed the charges immediately all 5 times I tried. I'm using the same card they have on file to charge my monthly payments too, even sending it to the address they have on file. Have already spent at least 5 hours with this issue. I stuck with them for years hoping they would get better, I think they just lost a customer I've had enough.

Emily gave such refreshing customer service to me at this store that I will return to purchase another phone! Thanks Emily! Brought a Samsung A21 and she was so helpful and pleasant that it made me believe in humanity in tough times once again thanks Emily you rock! H. H.

They will not refund your money and if you purchase a phone from them you have to sign up for a 18 month contract. Totally against the law.

They only care about the money, and they don't care about the customer. They don't listen. They make you repeat yourself multiple times. They don't transfer you to management if you ask. When managers are nice when they want to be, unless you get a good one like George. Or Michael. But two out of the many reps that we talk to ourselves. We talked about 30 reps & Ron is so rude he sucks that manager and kathy don't care

I rarely have service and am never able to call out, send texts, or really even use my phone. They lock your phone and make you stay on their service for 12 month even though you've paid for your phone outright. I have now been with them for 12 months all phones are paid off and have been waiting 4 days for the phone to be unlocked so that I can switch to a service where I can actually make a phone call. If you're considering getting boost service run away as fast as you can. Service is absolute trash. By the way, if you need to get through to customer service you need to choose 5 for more options, 0 for customer service, 3 for technical support, and 3 again to speak with an agent. That is the only way to get through, any other options lead you back to the main menu and there is no way to reach a live rep. It's pretty bad when you have to trick the system to speak with someone about your terrible service. I gave one star because I had to, my honest rating would be 0.

I've been a customer with boost for over ten years, and I can say it's been fairly decent. Not the best, but decent. I call in to understand their deals about a free phone offer, and the agent gets upset and hangs up on me, because he doesn't understand the deal. O yea, it's literally on their website so why aren't they able to look up their own deals? Get people with better work ethic to handle your business!