Boost MobileReviews 1,034

So I have to ask when a service needs updated? You can't give that to paying customers? Lmfao. Downtown Portland Oregon I have no service? Worst servever

The phone coverage is spotty at best, almost no service outside my city! Any traveling? Forget it! No service! Also I purchased a brand new galaxy phone, paid cash for it. Ten months later I switched to at&t. Boost mobile refused to unlock my phone to take with me! A device I paid cash in full for! And they were over charging me for the services I received. I will never reccomend this rip off company to anyone! GO ANYWHERE ELSE! I WOULD RATHER USE TRAC PHONE!

I had Boost Mobile since 2021 when I went to add my daughter to my family plan I was told it would be 25 to do so. They put her on an individual plan 35 without my permission. Sent me a new Sims card which disabled my phone for 3 days and now flat out refuse to to switch my daughter to the right plan. I have spent 4 days and 12 plus people trying to resolve the issue. She has only had service July 2nd through the 10 and she is on an old plan they put her on which does not exist. Boost refuses to fix anything, has transfered and hung up on me, flat out lied about calling back or being a supervisor. Since we bought her phone through Boost and it's paid off they are holding it hostage for 12 months because they lock it. So basically they are stealing my money with their lies. Do yourself a favor and go with a more reputable company. They even have a clause in their agreement you can't take them to court with a class action lawsuit. Boost Mobile lies just to take your money and will not fix anything. Do not use this company buyer beware.

Can't text internatiinal message blocking is active. Might as well call it dish now not boost mobile

I've been with Boost Mobile for almost a year now and I've come to realize that they suck on all levels like I never have service in my on home it's ridiculous especially and I pay my bill way before it's due every month…. I had to find a phone to switch my services to when my phone was not working even with me having insurance because they wanted me to come out my pocket for ridiculous amounts of money…. Yes I mean my phone bill low but other than that boost Mobile service is horrible and you can't even talk to an American that speak actual English when calling customer service…. They have no discounts all their stores are ghetto and have rude $#*! workers just over it at this point

I tool my phone today so they could upgrade it to the new network. They messed my phone up. I cant make any calls and can only use messaging if i am connected to wifi. Now they say the it is going to be atleast 3 days before they can fix it. I am a heart patient in full heart failure and need my phone in case something happens. I ask the girl behind the counter what i was suppose to do without my phone for 3 days and she suggested i go to walmart and buy a new one.

Last year, i paid extra for using my phone, while i am in canada. Alas, never got that service. They hung up my call after 45 minutes waiting!
Now i bought samsung galaxy s10, on line boost deals.
The adress was incomplete, and my purchase is returned!
Today i spent an hour on phone with boost customer service, to get my phone back. She said it is done! I thanked her. BUT BOOST CALLED ME BACK TELLING, MY PHONE GOES BACK TO SENDER, AND AFTER THAT THEY WILL REFUND THE MONEY!
I HAVE MORE TO SAY ABOUT BOOST, BUT, FORGET IT. THEY ARE HOLELESS.

Purchased a new cell phone from website which was supposed
To be compatible with my current plan. When I went to activate I
Was told I would need a new plan $15 more than my current
Plan. This was for a flip phone I only use for voice. After
Spending an hour and a half with customer service and being
Hung up on twice I finally got an RMA to return the phone. I was
Told that I would need to take the phone to FedEx which is 40
Miles from me and they could not authorize a pickup from my
Location. I'm sorry is not an acceptable response from
(supposed) senior management for something that I have done
In the past with ebay, Amazon and other vendors with no
Problems. The contempt which this company has for their
Customers is appalling.

I went to Walmart and purchased a boost mobile phone and a 35 dollar monthly card. When I called boost mobile to set the phone up after them taking my address and zip code they asked for the numbers on the back of the 35 dollar monthly card and put it into my account. After that I was told that there are no boost mobile towers in my area. I was told by boost to use wifi and that they can't send my money back because I paid cash for the monthly card. Boost mobile scammed me out of 35 dollars! I have not had any mobile connection only wifi which is free! What a joke. Boost mobile is scammers!

Their "unlimited data" is garbage. Was not told my unlimited data would be changed without my permission to limited unlimited data. Phone calls drop randomly, and at times you dial the number and your left listening to everything else around you besides your phone ringing. This company is garbage and blames your phone for the problem. Meanwhile I have 2 friends that are experiencing these same issues.

I am not recommend this company to anyone this company is suck, I was with this company for more than 12 years since I with them I had automatic payment with them that's mean I never missed any payment with them.On June 18th I called this company to do me a favor to give me 2 days extension because my work make mistakes on paycheck they do not deposit my paycheck, I short of money in my bank because of the covid19 I really bad situation, I asked boost mobile to withdraw the payment 2 days after my due date because I do not want to overdrew from my bank, boost mobile told me no they prefer to cut my service, I am a customer for over 12 years this the first time I asked them that favor. I recommend no one to go to that company

Unlimited data means unlimited data not capped at 35.2g should be illegal. 2 weeks out of the month

Switched from AT&T to boost mobile never ran out of data with AT&T and only had 22 gigs I've already given boost moble $220.00 in the first month of there so called unlimited plan I'm dropping them and would not recommend them to anyone.

I went to the store to ensure I would have service where I lived I was assured it was great there. Now I have a 400 dollar phone that doesn't do anything because the ere service is so bad I can't call or text most of the time. I have called about 20xs and all they say is sorry for the inconvenience but refuse to do anything. Tell me a superior supervisor will call me two times but never heard either time from them. This purchase was e worst one I have ever made. DO NOT USE BOOST! You will regret every second of your time with them.

BOOST MOBILE LLC PART OF DISH WIRELESS LLC IS AN ABSOLUTE WORST COMPANY THAT ALLOWS & PROTECTS THIEVES TO STEAL BOOST MOBILE CUSTOMERS IDENTITIES & OPEN OTHER BOOST MOBILE ACCOUNTS WHILE PROTECTING THE IDENTITIES OF THE THIEVES WHO ARE COMMITTING IDENTITY THEFT WITH BOOST MOBILE CUSTOMER ACCOUNTS & BOOST MOBILE WILL DO ABSOLUTELY NOTHING TO HELP THEIR BOOST MOBILE CUSTOMERS & ONLY MAKES EVERYTHING ABSOLUTELY WORST FOR THEIR BOOST MOBILE CUSTOMERS & MAKE IT HORRIFYING FOR THEIR BOOST MOBILE LONG TIME CUSTOMERS ABSOLUTELY DISHEARTENING/SAD/UNETHICAL/WRONG!

Nick was very helpful professional best services ever at a phone stores i would recommend nick and boost mobile to anyone and everyone who would be interested in getting a new phone

I have the $50 plan " Unlimited Talk & Text + 35GB LTE Data" which is not true at all!
After a few days they sent me a text message saying "You used 85 percent of your data usage cap. Once you reach*******. 000MB of usage, will reduce your data speeds through 06/20/2021.
That same day they sent me another message saying "You exceeded your data usage of *******. 000MB. We have reduced your data speeds through 06/20/2021."

That's not even the icing on the cake, they want to charge me more but I have literally no service currently ain't that a $#*!! They might as well cut my service off so I can go find a better company that actually works I never had these problems when I was with AT&T!
The cherry on top is I I tried contacting them through their customer service and they don't want to pick up my car how funny you guys think I don't realize what you guys are doing for anyone thinking of getting boost I see you think twice! I would never recommend boost there out of order!
-Eric Delgado