Boost MobileReviews 1,034

I've been a customer of Boost mobile for over 10 years. Generally they're kind even if you can't understand them. I asked for a supervisor and it took forever to get one. Finally when I did get a supervisor she was so RUDE and to top it off she could barely speak English. I'm looking for another provider as I write this review and suggest that Boost mobile bring there customer service back to the United States where people can speak English with clarity.

I have been a customer of boost Mobile when it was Ntelos. I have always had really good customer service. I want to recognize a employee of boost Mobile at 969 Dunbar Village Plaza in Dunbar West Virginia. The employee's name is Joshua Davis. Boost has a program where you can get a discounted rate on your phone bill. I had went and spoke to another employee who had supposedly signed me up for that but did not do it correctly. When I went back to see what had happened Joshua Davis helped me and he was awesome. He stayed on top of the problem until it was solved he made several different phone calls to different places to get me help after about an hour he finally got everything corrected. I had to go back once again because I myself had pushed a wrong button on my phone and it was not working so when I went back Joshua was there once again he stayed right on top of it and fixed it. He is truly awesome he is now my main boost Customer Service go to person

I went to the boost mobile store at 5975 s Cooper st and had the most amazing experience with Bernice. The Transaction was the BEST service from phone knowledge to the last detail for a phone case. She was in no better word to describe my experience as AMAZING... I would recommend that if you need a phone go to this boost.

Liars and charlatans. They will lie to you and change their story as soon as you argue with them. They will not unlock my phone despite telling me it both IS and IS NOT eligible to be unlocked. As well as telling me that they both HAVE and HAVE NOT unlocked the phone. I have called many times and they've told me both things every time. They tell me they'll call me back, they never do. The worst company and worst service imaginable. They should be sued into oblivion.

I ran out of gas in the parking lot why I was waiting for someone to come help her an her husband comes charging up yelling at me to move so I say ok he continues with loud yelling still telling me that I don't need to take up his parking lot so again I let him know that I'm moving on a flat but I'm moving then his wife comes out seeing him yell remind you for know reason begins yelling saying she's calling the cops and a tow truck so they can tow my vehicle for her and that's why she owns stuff that way she can have people like me leave if she says rivers edge shops

Do not switch to Boost Mobile their networks are not working correctly and they will do nothing to help you out with your bill or even give you a date where they may have this figured out I can only use my phone part time I have missed calls for applying for jobs not being able to return calls because I have no network and they have no date in which they are saying that it will be fixed and up and running and they won't even release the new phone that I bought that they had me by because my other one they said would not work after the end of the month so I can't even use the new phone that I bought because they are keeping a hold on it I will never go with Boost Mobile ever again they are the worst company I've ever had

Five months paying service and my number cannot be found on the site, app or call center.
Calls drop, you cannot change the service tier and forget calling costumer service.
Going to metropcs.

$50 monthly plan and within 2 weeks was already getting notifications of my KB s running out and my phone started getting WAY SLOWER! So I went (still within 2 weeks of a $50 monthly plan)and got a $60 dollar monthly (no reimbursement for the other half $25/$50 plan)(also unlimited)plan and now again within 2 weeks ran out a couple days ago and phone really ain't working right (definitely won't be getting another month plan with them!)
A lil while ago they contacted me with survey and when I gave my rating ( 1-10) I gave a 5 cause was feeling nice but they misunderstood the 5 goes to the other half "the makers/manufacturers of the phone get the max between 1-5... and boost 0-0. They charge $60 for a plan you can get for $50!

I and my Significant other got a family plan in 2019, My family
Plan was Unlimited Talk Text, Data and 30 GB of Hotspot for each cell phone. We have 3 phones on our plan never had a problem until Sprint left Boost Mobile and went to T mobile.
I noticed shortly after that, when Dish merged with Boost Mobile! Shortly after that during pandemic
We starting having issues with our Data and connectivity on our cell phones, which before that I never ran out of data or Hot Spot. Our Phone started saying we used up our Hot Spot and our Data a week before I was suppose to pay my bill! So
My phone is hardly Working! Terrible! But now It says I used up all my Data and Hot Spot 2 weeks before my bill is do to be paid again! Yes, a rip-off.
I'm really tired of this $#*!!
Boost Mobile slowed my phone down to like 2 G if that, to the point I can not use it to play games or even to go on line.
I pay $ 100.00 a month for Unlimited Everything. Boost Mobile went behind my back and changed our Data plan limiting our cell phone service.
I feel I have been ripped off! Stay Away From Boost Mobile! They Suck and are thieves!

Boost Mobile has the worst customer service that I have encountered in over 40 years of doing business in Southern California. They suck. Their policies suck their customer Representatives suck they lie and they have their best interest in mind not yours. I will never use them again. Their policies stink and are geared towards their best interest not yours I could not even get a simple account number from them via the telephone. They need to take a lesson in customer service in ethics and in good business practices. Do yourself a favor and don't use them as a cell phone company. They should not be allowed to do business in the United states. Yes it's that bad.

Boost Mobile is really terrible I have been with them for years I bought all types of people to them I face the worst hardship in the world My phone was turned off I lost my job they shut off and suspend my service I couldn't get incoming calls I couldn't make calls out I called and ask for help I even asked for credit something I know they do they turned on three people phones that I know of and when I face my hardship they left me out in the cold I would never ever in my life and use boost again I've also told each and every family member and friend that I associated boost with we are going to stop using them and never use them again you hurt my feelings very bad boost signing off very hurt this satisfied customer

I've been a customer of boost for over 5 years with no complaints but in the last two months everything has changed on my plan. I can't use my reboost cards anymore, I have to go in and pay or call boost to pay my bill costing $4 extra, after turning my phone back on it took a whole day for my data to kick in and when I went back to the store to ask what was wrong I was treated like an annoyance. I'm switching phone carriers next month to say the least. I'm very displeased with the company and their new policies.

I've been a customer for years and when I go into a store for help or to make a payment I get extra charges or bad service

I ordered a phone and expedited delivery which was 1-3 days. They then told me it would arrive when no one would be home for over a week, and refused to tell me whether the matter was cancelled or not - even though the phone had not yet been processed. If it arrived, I could send it back. Yay for me - except I wouldn't be there in the right time frame to do so. Plus, they kept me on a chat for an hour and 15 minutes without any resolutions. They are the worst company in the world!

I signed up with Boost mobile 6 years ago and we had 5 lines with the family plan and when they switched to 5G we replaced my wife's phone. Boost did not give it to us nor did they have any thing to do with tge purchase.We are now switching service because we have almost no service. They have locked my wife's phone and will not release it for 12 months and she has had t h e phone for 3 months. There quoting there policy not to unlock even though they have 0 dollars invested in her phone. They have stolen my wife's phone.Dp not do use Boost.

They couldn't activate a new number or port an existing number saying that they sent the wrong sim. Then they wouldn't cancel the port in request and my number is stuck with the old carrier in the port out request.

Dish network should never be allowed into the cellular business. Data sucks, they're using At&t tower's, so that being said. If you are not a customer of theirs oh well. Customer gives the same blah answers. I cut my losses and went to Verizon. What a relief, faster speeds and customer service is a lot better. Boost mobile is not own by Sprint or TMobile. Run away from dish network and boost mobile all together.

3 days and my main Gigabytes are used up leaving me with all my Hotspot,,! Slow an 5 gs what ever. Waiting for this payment to expire an I'm joining a carrier way better than this. SMH