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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Very fast service, fair prices and books arrived in great shape, as advertised. Perfect transaction.
The only thing that I would prefer is that the Books Run sticker on the back of the book be easier, and less messy to remove, or be replaced with a bookmark. I have to keep in mind that all books from Books Run have a big sticker on the back when browsing Abebooks. This may impact my future purchases. That's the only thing I'd change. Other than that I was very happy with the service.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
Ordering went smoothly; delivery was fast and the book arrived in excellent condition; book was in better condition than promised; and the price was good. Thank you!
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
I've bought 2 books from this seller so far and both have been just as described and even better. Thank you for being a great, honorable seller!
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Quick, efficient and inexpensive in each of my transactions.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Quick, efficient and inexpensive in each of my transactions.
Easy to add, accept, print and send packages. Receive payments smoothly. Time frame may take long but worth to wait to get money back
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book I received was in excellent condition, but the the seller had applied a large sticker on the back. Once removed, the sticker left an indelible sticky spot that completely ruined the book. Then they sent me multiple emails requesting a review. I cannot recommend this seller.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Easy process, book was in condition described, and I am satisfied
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Exactly what i wanted, good quality, fast shipping
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
Really streamlined the process of selling a bookshelves worth of books to various specialty vendors. Definitely recommend
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Extremely quick response and delivery.
Books were in very good condition.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Buyback was quick and seamless. It took some time to get a response over email, but my question was resolved.
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
Overall good - been waiting on one of my orders to be paid for a while
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered a book described as in very good condition on April 9, and it was to be delivered on or before April 30. I received it on April 15, only 6 days after ordering it, and it was like a brand new book. I was very pleased and impressed with the service from BooksRun.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
This is my first order with BooksRun. I ordered on 4/18 and received my book on 4/22. Product as expected. All went well.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
My book was in great condition and shipped quickly. I am very happy with my purchase. Thank you.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The book was just as described and shipped promptly.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for considering us as a seller! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team