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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Book arrived on time in good condition. Will use again for future orders.
This book was described in very good shape when in fact it was like new. And it arrived quickly.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
My order was processed efficiently, well packaged, and delivered in a timely manner. The book was as described and in very good condition.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
You are very welcome! Hope to work with you more! - BooksRun Team
I love the ease of use of the BooksRun app, and how it ties in with the BookScouter app as well. However, there is no way (that I've found at least) to print a packing list of the books I'm shipping. There should be a link on the order details tab that lets me click to print a packing list.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Everything went just like they said it would. Fast transactions.
Thank you for your positive feedback, Kay! - BooksRun Team
Loved that I reviewed my book and it's almost brand new. Accurate book needed for class. Shipping didn't take long but placement of package by their delivery partner made it easy for someone to take item
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
The book arrived quickly and in great condition. The entire process was seamless and I will be returned to buy more books in the future.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality! - BooksRun Team
Sent the wrong book and doing the return was painful.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I am a bookseller from Canada, and I was fortunate enough to start selling used books to Booksrun. Several other Book Buyback services had absolutely no interest in doing business with me as I was from Canada.
57 shipments later, Booksrun continues to ROCK. It is easy for me to figure out which books that Booksrun is interested in and their $ offer; it is easy for me to use the Booksrun APP to create a shipment; and Booksrun pays promptly. Booksrun is good at communicating where my shipments stand in the payment process. A Toast to Booksrun and doing more business together.
Thank you for such amazing feedback, David! So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I have been using the book buyback services of Booksrun for 10 months now. I am pleased that Booksrun has defined book condition rules, which will make the customer's buying experience better. I have shipped boxes of books for buyback weekly, and my shipments are processed quickly, and payments are timely. 5 stars Booksrun!
We have video of him with the book alone on couch - - enthralled!
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
My brother-in-law commented on LinkedIn about a Florida writer whose work he thought was worth reading, so I ordered it. The self-betterment reading offers is priceless, and thanks to BooksRun, I've got the tiny volume for a rainy day.
We are glad to hear that you are happy with the item received! - BooksRun Team
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Good selection and supper fast shipping. I purchased used. The book was in amazing condition and Graded accurately. Great Book Store to deal with!
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The folks at Booksrun were amazing. PurcHsed through Abe Books. The books received were in great condition as described and shipped super fast!
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I sent this to my Niece as a Birthday gift. She likes it a lot, and will be using throughout her education.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Pretty fast, the books arrived as described and in good condition, Thanks!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Thank you for the great review, John! Hope to see you among our customers in the future! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team