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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Book arrived on time, description was accurate of the condition of the book. Very please with the service of BooksRun
Good price, good service, good books. I look forward to future business.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Great experience - no problems. Have used several times in the past. Always my first choice for purchases and buybacks! Books always as described and payment always received promptly.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
On time great money works for me and things I need to check out understanding
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Wonderful great price offers on time payment received.works out for me shipping payed
BooksRun made it so easy for me to get some cash for the school books I no longer needed. From valuation to shipping, this service was convenient and intuitive!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I sold back several books and they were evaluated reasonably for a price, and my check came sooner than expected.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
My class books were not available at my campus bookstore. In a frantic search, I was able to find your site and rent the book for my class, rather than purchasing it for a large amount!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Easy to navigate website and create account and was swift response. Would highly recommend for selling books
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
The book arrived in good condition as promised. What more is there to say?
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I love knowing my books are going to be given a second life and the process is so easy!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Order was expedient and books in great condition. Communication and follow through with BooksRun made order a smooth transition.
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
Lightning fast exchange and zero hassle. Would definitely sell my book again. The process was just that, too easy!
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
As of today, 10/03/2023, I have not received my shipment.
Otherwise I don't know how to track this shipment and I don't know when it will arrive
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Very quick ship. Great packaging. Good communication.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
I ordered books for my school and have never ordered from books run before. The book was as described in terms of condition and was expert;y packages and arrived in a timely manner.
Thank you for your positive review, Linda! We are glad you liked our services. - BooksRun Team
There are some notes in the book, but they are helpful so I don't mind!
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Update: This seller has been very responsive and offered a compromise. I would buy from them again.
I would have rated the purchase higher but I felt the condition of the book was misrepresented. It was described as "Very Good" but it was in poor shape (the covers were falling off and had some water damage). I would have gone with another seller if I had known.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are happy to hear that you liked the item as well as our services! - BooksRun Team