On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you so very much! I will purchase from you guys at my next opportunity.
SCAM! BUYER BEWARE! Books Run does not honor their return policy. Books Run will not get back to you to give specifics including RA NUMBER for return no matter how many times you reach out. Not UNTIL I disputed charge with my credit card then Books Run sent me to collections, they increased the price of book and added collection fees. Finally Books Run responded with RA number for return, received book back and said it was returned late and still is charging me! DON'T WASTE TIME WITH THEM LIKE I HAVE!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Easy to find the title I wanted. Good price. Fast shipping. Thanks!
You are very welcome, Nancy! It was such a pleasure to do business with you! - BooksRun Team
Delivery was prompt and the books I ordered arrived in pristine condition as described. Happy to be a repeat customer.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
I found the titles that could be sold, sent my list, and was guided through the shipping process and how the sale would be handled.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
The books I ordered were delivered more quickly than expected, condition was as described. Satisfied with purchase.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I was very pleased with my purchase from BooksRun. The condition of the (used) book was just as promised. Shipping was quick. Package arrived without any damage. Recommend BooksRun!
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
First time customer who will definitely return! Purchased a drawing book at a great price. Lightening fast delivery, too! Thanks!
You are more than welcome! Looking forward to hearing back from you more in the future! - BooksRun Team
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I've sold back several textbooks to BooksRun, and each time they have had the best buyback prices, have processed my books quickly, and I've received payment a few days later.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Can't get any easier to sell books. I didnt have to deal with site fees, shipping cost and customers when i got rid of my old books. And after all that a fair price.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I was very please with the prompt delivery of the book I ordered.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I have 3 books that I used everywhere. Access is simple.website user friendly. I will definitely used Bookrun next Semester. Don't forget price cheapest
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Received my book prudently in great shape for a good price. 5 stars. This book was hard to find used most places.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
The process of identifying the sale price, shipping it to BooksRun and getting a check was very quick and easy.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
The book I ordered arrived speedily. It was in unread condition as far as I could tell. Impressive!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I bought via abebooks, dont recall how long anything took but book arrived in good order in great condition. Thanks!
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Get experience overall, would sell books through here again
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Book from Abe's Books, New York Rocks & Minerals by Dan R. Lynch was in excellent condition, speedy delivery, and great customer service.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
We scan the bar code on the books with the BooksRun app. Some are worth more than others. I box the books that are worth a little more. Print the shipping label provided. Put gas in the vehicle and take the box to the shipper. Wait to hear from BooksRun with email and see the results in your account. Look for more books. That's the difficult part.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team