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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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It was awesome. Couldn't be happier. Over the moon, also realizing that I don't remember which book it was that I ordered from you.
Th package arrived in excellent condition and sooner than I expected. Thank you.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Arrived when BooksRun said it would. Got notifications as to where the books were in route. (Not like some of the competitors that do not let you know anything from the time the order is placed until it arrives.) Books were in as good or better condition than stated. Keep up the good work. Sl23
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality! - BooksRun Team
Do not care to review at this time. Working on other projects.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Sending Books Run my gently used books went smoothly, after they received my books, they gave a quick response. All smiles, thank you Books Run.
You are very welcome, Karen! It was such a pleasure to do business with you! - BooksRun Team
It must be a third party because I never heard of it. OTO recent books have been well-received
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Never pays quote—- offers a few cents more on book scouter and then pays dollars less for the slightest flaw
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Says my book got delivered. Reached out to customer service, took them weeks to get back to me, and gave me a generic response. 1 month later, still no idea where my book is and no response still
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Only bad experience was that my name was spell wrong on check
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
I encountered problems initially, but Books Run made it right.
Book arrived in good condition. It was well-packed and quickly shipped. I recommend this bookseller.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Book of current content arrived quickly, just as described—like new and nicely packaged.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
The book came in a timely fashion, but I emailed many times to try to find out why a return label wasn't included, and finally was told that it would be mailed later. If this had been made clear at the onset, it would have made things easier.
Thank you for sharing your experience! We have taken into consideration the feedback to improve our services to keep our customers satisfied by all means. See you more in the future! - BooksRun Team
Tried to reach out for a return a month ago and still have not gotten a response.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I sent in my books. They werernt able to buy them, due to missing pages (was a loose leaf book) so totally my fault! Maybe ill pass inspection next time! Sent my book after leaving my bad review, but they fixed it quicckly thank you so much for that. They are NOT a scam.idk why it says that at the bottom of my review, but I cannot fix it. HELP
I have been satisfied with purchase of books at Booksrun. Fritz John's PDE is also beautiful and perfect shaped. Thank you for your kind care. I greatly appreciate your customer service, too.
Thank you for the great review, Yukio! Hope to see you among our customers in the future! -BooksRun Team
Took a while to get a refund but appreciate how easy the process was!
Your feedback is greatly appreciated! Please contact us back with more details so that we could investigate. Thank you for your cooperation! - BooksRun Team
Great selections of hard to find books
Fast shipping low priced great team service
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
The book I ordered came as advertised, it was in very good condition.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
All in all, the book is great, exactly as ordered in mint condition and the seller was so very efficient posting it. Thankyou for an entirely professional service.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team