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BooksRun

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Great book purchase!
November 20, 2023

Very fast and professional service, my highest rating!

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Vermont
1 review
0 helpful votes
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Quick dependable delivery
November 20, 2023

My book was in fine condition, as described, at a reasonable price and arrived sooner than promised

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

California
1 review
0 helpful votes
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Efficient
November 20, 2023

Efficient, fast, and reliable company. I have had a similar experience with them before. Thank you, team.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team

Florida
1 review
0 helpful votes
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Happy customer
November 20, 2023

Fast & well priced -an entirely satisfying experience!

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Florida
2 reviews
6 helpful votes
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Convenient Selling Process
November 20, 2023

BooksRun made selling used books easy! I took a series of old books off the shelf, and just by running the ISBN numbers, got a fair price and an easy set of instructions to move forward. I was able to print a shipping label and get the books to BooksRun quickly, with money going into my account just a few days later. I would highly recommend this service

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Getting rid of books?
November 20, 2023

This was an excellent service.Super easy to use and I was able to getrid of a lot of books in a way that they can still be used.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team

Maryland
1 review
0 helpful votes
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I had seen references to this book online, and I was preparing a talk about a portion from the Torah that was addressed by this book. You had a copy at the right price, so I bought it. You got on the order immediately, and I had the book within a few days. That gave me plenty of time to get my work completed.
I was totally satisfied with this transaction. Condition was accurately stated, the item was packed well and shipped promptly. I would not hesitate to buy from you again.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Ohio
1 review
0 helpful votes
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Fast check issued
November 20, 2023
Updated review

Used these guys about 4-5 times for sales always fast.

Date of experience: November 20, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team


First time seller
December 23, 2022
Previous review

Quick and accurate, as well as good amount for book buyback. Will be selling back others. Thanks!

Date of experience: December 23, 2022
Washington
1 review
0 helpful votes
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Easy. Simple. Worth it.
November 5, 2023

Sold my new and used nursing books.
Books run is the best for your moneys worth
For Selling books compared to other competitors.
Process simple and easy to understand and communication was good.
Thanks booksrun!

Date of experience: November 5, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

New Mexico
1 review
0 helpful votes
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The book came on time, but if you're renting take picture because mine came halfway out of the package/ripped. Luckily mine was bought.

BooksRun attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

California
1 review
0 helpful votes
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Regret using BooksRun
November 11, 2023

Sent in a book in good condition but was told it was in poor condition and offered me less than half of my original quoted price. If I had sent it to any one of the other 5 vendors offering only a few bucks less I then would have been paid far more than the amount I received from BooksRun. Don't bother with trying to reach a live person from this company as your messages & emails will go unanswered. I recommend sending your items to another vendor whenever possible, especially if you receive a slightly lower price quote, at least you will most likely receive the full quoted amount. Try BookScouter.com as they will compare buyback prices from 44 various vendors. I truly regret sending my book to this company thinking I was going to make $2.00 more than my next best offer.

Date of experience: November 3, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Massachusetts
1 review
0 helpful votes
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Delivery was fine. Book was in good shape. Appreciate the speed of delivery. Very much appreciate the available selection and service from this bookseller.

Date of experience: October 30, 2023
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

Georgia
1 review
0 helpful votes
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Awesome!
October 29, 2023

I received my book so quickly after placing my order. The book was in excellent condition. Also, I love that they gave me an option to buy my rented book as well! KEEP IT UP!

Date of experience: October 29, 2023
BooksRun S. — BooksRun Rep
over a year old

That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team

Oregon
1 review
0 helpful votes
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I rented two textbooks from this company and required an additional extension period. I called to set this up before the deadline, and they told me I was all good to go. A few weeks later, they charged me the FULL PURCHASE price for the books because I did not return them by the original deadline. They responded that I had indeed requested the extension and that they should not have charged me, but that they do not offer refunds. This company is a SCAM. I could have purchased these books new for 1/2 the price I have been charged by them. A decent company would refund unauthorized charges that they made in error.

Date of experience: October 26, 2023
Arthur B. — BooksRun Rep
over a year old

Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team

Washington
3 reviews
9 helpful votes
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Excellent experience!
October 19, 2023

I usually find the best deal for any particular book on BookFinder.com, and this time it led me to BooksRun. I finally went ahead and made an account (this wasn't my first purchase with the company). Bought the book I needed and it arrived swiftly and exactly as described. I'll be happy to keep shopping with BooksRun!

Date of experience: October 18, 2023
BooksRun S. — BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Texas
4 reviews
0 helpful votes
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Thr Book Thief
October 18, 2023

Fast, effective, and efficient; there were no issues of concern.

Date of experience: October 18, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Florida
1 review
0 helpful votes
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Quick and Reasonable
October 18, 2023

I found our book club book with a few options. The price was good and delivered quicker than anticipated. Started telling others about Bookrun.

Date of experience: October 18, 2023
BooksRun S. — BooksRun Rep
over a year old

So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team

New York
1 review
0 helpful votes
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Great and fast service
October 17, 2023

It was an incredible experience selling books through booksrun. Very efficient and received payment very fast too. I would recommend this website to other students.

Date of experience: October 17, 2023
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

Arizona
1 review
0 helpful votes
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Easy Book Sale!
October 16, 2023

Great and smooth process- from start to finish! Highly recommend for book sales.

Date of experience: October 16, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team

Massachusetts
1 review
0 helpful votes
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Awesome first experience
October 16, 2023

I had a bunch of textbooks to sell because my child goes to a private school. The process was so easy! The prepaid shipping was a bonus and a check was mailed promptly with no issues. Very pleased.

Date of experience: October 16, 2023
BooksRun S. — BooksRun Rep
over a year old

That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team

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