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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Very fast and professional service, my highest rating!
My book was in fine condition, as described, at a reasonable price and arrived sooner than promised
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Efficient, fast, and reliable company. I have had a similar experience with them before. Thank you, team.
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
Fast & well priced -an entirely satisfying experience!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
BooksRun made selling used books easy! I took a series of old books off the shelf, and just by running the ISBN numbers, got a fair price and an easy set of instructions to move forward. I was able to print a shipping label and get the books to BooksRun quickly, with money going into my account just a few days later. I would highly recommend this service
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
This was an excellent service.Super easy to use and I was able to getrid of a lot of books in a way that they can still be used.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
I had seen references to this book online, and I was preparing a talk about a portion from the Torah that was addressed by this book. You had a copy at the right price, so I bought it. You got on the order immediately, and I had the book within a few days. That gave me plenty of time to get my work completed.
I was totally satisfied with this transaction. Condition was accurately stated, the item was packed well and shipped promptly. I would not hesitate to buy from you again.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Used these guys about 4-5 times for sales always fast.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Quick and accurate, as well as good amount for book buyback. Will be selling back others. Thanks!
Sold my new and used nursing books.
Books run is the best for your moneys worth
For Selling books compared to other competitors.
Process simple and easy to understand and communication was good.
Thanks booksrun!
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book came on time, but if you're renting take picture because mine came halfway out of the package/ripped. Luckily mine was bought.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Sent in a book in good condition but was told it was in poor condition and offered me less than half of my original quoted price. If I had sent it to any one of the other 5 vendors offering only a few bucks less I then would have been paid far more than the amount I received from BooksRun. Don't bother with trying to reach a live person from this company as your messages & emails will go unanswered. I recommend sending your items to another vendor whenever possible, especially if you receive a slightly lower price quote, at least you will most likely receive the full quoted amount. Try BookScouter.com as they will compare buyback prices from 44 various vendors. I truly regret sending my book to this company thinking I was going to make $2.00 more than my next best offer.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Delivery was fine. Book was in good shape. Appreciate the speed of delivery. Very much appreciate the available selection and service from this bookseller.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
I received my book so quickly after placing my order. The book was in excellent condition. Also, I love that they gave me an option to buy my rented book as well! KEEP IT UP!
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
I rented two textbooks from this company and required an additional extension period. I called to set this up before the deadline, and they told me I was all good to go. A few weeks later, they charged me the FULL PURCHASE price for the books because I did not return them by the original deadline. They responded that I had indeed requested the extension and that they should not have charged me, but that they do not offer refunds. This company is a SCAM. I could have purchased these books new for 1/2 the price I have been charged by them. A decent company would refund unauthorized charges that they made in error.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I usually find the best deal for any particular book on BookFinder.com, and this time it led me to BooksRun. I finally went ahead and made an account (this wasn't my first purchase with the company). Bought the book I needed and it arrived swiftly and exactly as described. I'll be happy to keep shopping with BooksRun!
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I found our book club book with a few options. The price was good and delivered quicker than anticipated. Started telling others about Bookrun.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
It was an incredible experience selling books through booksrun. Very efficient and received payment very fast too. I would recommend this website to other students.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Great and smooth process- from start to finish! Highly recommend for book sales.
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
I had a bunch of textbooks to sell because my child goes to a private school. The process was so easy! The prepaid shipping was a bonus and a check was mailed promptly with no issues. Very pleased.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team