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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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When selling books, the BR Website cuts me off from adding books after adding about 5….says "problem loading too many books" or something like that…very frustrating and makes me not want to use this site at all! Also, I'm not sure when BooksRun started taking money out for an insurance fee? I don't think any other book sites do this, which makes me want to sell to other sites (Sellbackyourbooks, etc) instead. BooksRun has always been the pickiest site about book quality, which has been frustrating on its own, but now with these added issues, it's getting to the point where i find myself avoiding trying to sell to BR at all!
I ordered the book. The bookshop responded well to my queries. The book arrived as described. A good transaction.
So nice to find out that you are satisfied with the services provided by our company! Thanks a lot! - BooksRun Team
From beginning to the end my experience was wonderful!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
In a Book Bub email, there was in indoor gardening book. I went to Amazon and one reviewer said they liked this book better. I found it here on the ABE Booksellers site. Speedy shipping, excellent price!
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Customer Service was professional, prompt, and resolved issue appropriately. Thanks.
Thank you for such amazing feedback, Catherine! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
I am very pleased of my experience in selling a book to BooksRun. Their process is very easy and fair to use. They provided a fair price including their paying for the shipping. I received a check within the time frame they conveyed. Highly recommend them!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Received books in a timely fashion and in good condition.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
I decided to purchase the book that I wanted from BooksRun because it was slightly used and would cost less than a new one. I was very pleased that the book was in great condition, I received it quickly and I saved a few dollars.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Best price, accurate description, careful packaging.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
This was my first time buying from Booksrun and I'm happy to say that it was a very good experience. The book arrived well wrapped and in the condition described. I won't hesitate to buy again from them!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I am happy with my purchase. My book came as advertised and arrived swiftly. Thank you.
You are more than welcome! Looking forward to hearing back from you more in the future! - BooksRun Team
The book arrived in poor condition. BooksRun gave me a complete refund. I have revised my poor rating to excellent. I appreciate their integrity in this matter and would recommend them to others.
Thank you for such amazing feedback, Henriette! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
Very satisfied with my purchase. Book was as described and in very good condition. Shipping prompt and well packaged.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
We were excited to find all the book we needed. Paid for everything and most of the books we ordered were cancelled and the money was returned. The ones we did get were great, but too much hassle for the classroom.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I needed information to track the delivery of a book I thought did not get delivered. Turns out with BookRuns help and info I tracked the book down and it had arrived safely and on time to the recipient! Thx BooksRun! So helpful!
Thank you for such amazing feedback, Patricia! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
The app was fast and easy to use. I was able to get the most money out of my books with Books run compared to other book selling companies.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
Book arrived quickly and was in nearly perfect condition. Thanks
You are very welcome, Michael! It was such a pleasure to do business with you! - BooksRun Team
Fair pricing as I sold used books. Fast response times. Fast payment.
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
My order came much sooner than expected, a couple weeks before the delivery due date.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Transaction was seamless. Prepaid label worked and was paid quickly exactly what I was quoted to my PayPal account. A+ and will definitely use again
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team