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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Books arrived on time, well packaged and in excellent condition (almost like new).
Item arrived as described in good condition. I would not hesitate from ordering from them again
That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
The book was a tad dirty, but overall very good condition!
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
Amazing, it came well packaged and very fast. Way faster than expected, so my overall experience was awesome.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Quick shipping and book came in great condition! Very pleased. Said it was used but appeared brand new still in the plastic!
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
Fair pricing and availability of books, book new and in perfect condition, user friendly site, and quick delivery.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Typical excellent historical research to continue the story that began with Pillars of the Earth and great story telling.
We are happy to hear that you liked the item! - BooksRun Team
Book was in great condition, considering the label stated used, looked new.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
My book arrived quickly, exactly as described. Booksrun made the process very easy.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Item was send and didn't arrive. 60 days after sending I had an information that I'll get refund if I don't get it in 90 days. I send a message and didn't get any response and no money back.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I am writing to share my recent disappointing experience with Booksrun, hoping it serves as a cautionary tale. Upon returning a book, I was unexpectedly hit with a heavy wear fee, an unjust charge for a book that had seen minimal use—no more than 10 times.
Despite my attempts to address the issue with customer service, the call was abruptly disconnected, leaving me frustrated and dissatisfied, and I took twice the rental charge from my credit card. This incident has cast a shadow on my overall perception of Booksrun, a service I had previously valued.
I would strongly suggest you exercise caution when considering doing business with Booksrun. The unjust charges and lack of satisfactory customer service raise concerns about their transparency and integrity. Before engaging with their services, please know the potential for false charges and discrepancies.
Wishing you a hassle-free and positive book-renting experience!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I rented a book from Booksrun in October, The due date was December 15th. On Dec 10th I tried printing the free return label but it said my email was not found. I waited a day, it said the same thing. Keep in mind that I used the same email when I purchased the rental, they have been sending me confirmation emails, reminder emails, etc. To the same email! I have emailed twice, I have sent a message on the support page, I have called multiple times (nobody answers, DURING BUSINESS HOURS) and have not gotten a single response back. I was then charged with the 15$ extension fee and I am furious!
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Ordered a book mid October and paid for expedited delivery. Not am I our money due purchase arriving late, I GOT A DRESS FROM SHEIN. I emailed books run with a photo and the shipping label seen on the package, and I am being hit with late return fees for an item I never received. They stated they believed me when I first reported it, but that is untrue.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The books were as described and shipped out in a timely manner. The pricing was also good.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
The books were as described and shipped out quickly at a reasonable price. When I discovered I ordered the wrong editions for part of my order, the store was quick to respond and help me resolve the issue.
My experience was wonderful! Very easy to sell books and getting paid was even easier. Thank you very much
You are very welcome, Kelley! It was such a pleasure to do business with you! - BooksRun Team
This was my first time using this business and service. They gave me a quote and sent me a label to ship the book for free. Once they received it they sent me what I was quoted. Very easy process and would use them again I the future.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Books received and payment received in about 2 days. Payment was fair.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Great service! The book I ordered was brand new and I didn't pay retail prices!
We are happy to hear that you liked the item as well as our services! - BooksRun Team
They stated my book (purchased new on amazon) was 'suspected counterfeit', kept it, and do not respond to repeated emails. Their initial email stated they would verify this and follow up but they have not. I was simply waiting to see if it was verified counterfeit so that I could address this with amazon. I waited the amount of time specified in the email and have contacted them several times over the last 6 months, no response. They have not confirmed it was counterfeit, paid me the money quoted, or returned the book.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I ordered a copy of the above book and it arrived in pristine condition sooner than I expected. I'm totally satisfied with this company and will check their inventory the next time I am interested in a book.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team