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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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No issues at all. Arrived quickly and in the condition as described.
I did this survey the other day and it didn't let me finish so I hope it will this time. I have read the book and while it was technical in places I quite enjoyed it. I will not write this again.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I never received my book and was told it was delivered. After following all their suggestions I filled out a missing package firm with USPS. Still no book and no refund.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Book ordering was fine but there are zero reviews om the site. Why do you not show reviews. Also, no one responds to my questions. I asked a few times and no response in weeks. Why no response? Let us see reviews.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book was as advertised and arrived in a timely manner.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
Brand spanking new book still in shrink-wrap. Got for a nice price & arrived with no damage. No complaints.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Found what I was looking for at a great price. Shipped quickly and received in excellent shape. Appreciated the shipping updates.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
No problem with this book order. But I don't appreciate having to enter 50 characters in this review slot.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Book was in as good, if not better, quality than described. It arrived very promptly. Would definitely order from them again.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Book delivered speedily and in good condition. Thanks.
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
I was excited to find the book I wanted at a good price and in like new condition. The delivery took longer than I expected. This was, basically, my only issue with the purchase. Otherwise, I was quite pleased with the experience.
Thank you for sharing your experience with us, Lisa! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Very responsive seller! Book arrived in a timely manner.
Book arrived on time and as described. Ordering was easy as 1-2-3.
Thank you for your positive review, Michael! We are glad you liked our services. - BooksRun Team
No issues.
Unless you consider putting a minimum character requirement in a review. Just accept the five stars!
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Easy to return...would rent books again from here...
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Book listed in very good condition but there was a large crease across the hardback cover of the book and one of the front cover corners was damaged.
It should have been rated as acceptable and I would have chosen a copy in better condition.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The very book I ordered was sent quickly and well packaged. Would use this group again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
I received a pristine copy of the book in a short time. I'm extremely satisfied with the product, your response and the delivery time. Thank you!
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Very good. They follow through well. Will order more from them in the future. Well structured process.
We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team