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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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My experience with BooksRun was excellent! The book was a good value, and shipped promptly.
Got a used fruit tree book. Perfect condition for half price. I will be back
I have tryed other apps to sell my books for college and this is the best service available.Great service and best buy back app.
The process was so smooth and easy and was paid a decent price for the books. Would use again!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Fast service, received information when I package arrived and when I payment was processed. Will use again.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Book was shipped as promised and arrived on time and in good shape. When you email the seller they respond quickly.
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
BooksRun is a quick and easy way to sell books that are no longer giving you joy.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Fast and efficient turn around time. The app is easy to use and you get your shipping label instantly.
I love BooksRun! It's great to be able to give my unneeded books a new home and make a few dollars doing it!
We are so glad to hear that! Already looking forward to doing business with you again, Maggie! - BooksRun Team
Ordered my title book from a recommendation. Went to Abebooks to look up the title and ordered. Soon I have the book in my mailbox.
Thank you for your positive review, Robert! We are glad you liked our services. - BooksRun Team
BooksRun is one of those sites where I find I have to keep on my toes and sadly I do not always perform well. I do not honestly remember the details and do not have a copy of my message to you, but I recently closed a buyback order without taking advantage of your 5% promotion. I immediately messaged you asking if you could apply the promotion for me because of my oversight. The reply was some nonsense about you could not do so because I had sold the books through some third-party website. I have always sold books to you directly from your own website. Anyway that's fine. It is not the first time I have forgotten to enter the promo code.
My most recent buyback closure was following the one I referenced above. In this case, I wasted $1.89 on insurance. I must have clicked the button accidentally. At least, I have not done that before. I never understood the point of buying insurance for FedEx which as far as I know always provides insurance up to $100, and I see nothing on your website indicating that is not the case with BooksRun.
We are not talking about huge sums of money here, so from a practical sense these issues are less than minor. However, in my old age, I seem to get more easily irritated.
Now I have to go through the process of picking out sidewalks, boats, bicycles or zombies on the recaptcha process.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
I was pleased to find the first book of the trilogy by Charles Egan on the Great Irish Famine and Irish Exile. I was surprised how quickly it arrived, especially as it was Christmas. It did have lots of little post it notes, littering the pages, they left no marks, but I've never had a book with a dried on splash of coffee before, it was ok as it soon wiped away. It was far cheaper than other sites and so far a decent read, I would use this firm again.
Thank you for sharing your experience with us, Patricia! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team
Thank you for sharing your experience! Also, we are happy to hear that you liked the items! - BooksRun Team
After never receiving my book. Even though it said it was delivered and never got it. They issued a full refund for my order.
Thank you for such amazing feedback, Jennifer! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers! - BooksRun Team
Have never had an issue with them. Books received in a timely manner, as well as quick payouts. Payouts higher than other buyback services. Will continue to use.
We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
Do you buy only textbooks or do you take novels and non-fiction as well?
Greetings, please contact us via email, chat or phone to resolve the issue. - BooksRun Team
Sold several books to one buyer. Received a fair rate. Could've made more $ on eBay, but after fees, time to list, waiting for a sale, etc., it made more sense to sell here. I consider the 15-20% loss a convenience fee. Research what you have, make the calculations, and decide what's best for you. Everything went smoothly with my transaction. I only used it once so far, but I recommend.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
No response to messages sent regarding this order # *******. You paid considerably less on a book that was shipped and did not specify why when asked and then you took nearly a month to pay the buyback.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team