On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
THe service was good, and the book quality is good. I was able to replace a couple books I loaned out and never recovered.
I now have complete collections again. I will be able to re-read these series from the beginnings.
Books run is always affordable and quick! I also appreciate that they offer an additional percentage when re-selling books.
Since I found this company that buys books, they have been more than fair. Instead of rejecting books, that aren't perfect they adjust. As a seller, we do not want the book to be rejected or returned. Would recommend this company has a very excellent source.
Ordered book, shipped quickly! Book was in great shape…very pleased with my order.
Love the fact that I can rent the book, and purchase if need be. I will definitely use BooksRun again in near future...
BooksRun is by far the best buyback available, they always try to accommodate your needs and and always very fair and fast in their payments, highly recommended.
An incorrect book was delivered. It took several emails to correct.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book was as described and came without any issue. I'm totally happy with my ordering experience.
The process is pretty easy. The whole thing takes about 3 weeks. Usually they requote me a bit less than the original quote. Only once I definitely did not agree at all with what they decided they would pay me for a brand new book. You can refute and have them send you the book back, but idk if you have to pay for the return shipping or not. I'd say they are on par with all the other buy back companies, nothing special.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Fast shipping, great condition. Will definitely make more purchases in the future. Thank you!
Shipping was fast; item was as described; and packaging protected the quality of the item.
I received the book in a timely manner and in good condition as advertised
Everything went smoothly, payment arrived quickly.
Easy to order, books arrived on time. Looking forward to ordering again, thank you!
I ordered an Optum E/M workbook to help explain what needs to be included in the ED coding. The book arrived within a few days and was in excellent condition.
Book arrived as described and on time. Thanks for the great service.
The books I ordered were in beautiful condition and arrived earlier than the expected date even though I ordered during the Christmas rush. Thank you!
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team