On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got $30 less money back then expected and have sent messages with no response although all books were sent.
Very fast service and great condition of the books. Will order again
Excellent service and hardcover book condition and value
Excellent transaction. I received the book quickly.
Book was received quickly in described condition. Very reasonably priced! Will shop here again!
My new books are always downgraded. I requested the return of a book you would not accept - you refused to return it. I tell my book friends to use eCampus, Ziffit, or SellBackYourBook.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
Call me at *******295 and I will provide the details
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
This feels like the biggest scam, and I have yet to receive any money for my books. The whole reason I sold the books when I did was to help pay for Christmas gifts and here, I am knocking at the door to February 2024 and still have no check for the books I sent back in December. I will strongly urge my classmates and my coworkers to avoid you guys.
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
So quick and easy! Booksrun makes it a simple process to sell your books and receive a quick payment!
Book as described and arrived well before the estimated delivery date.
I have been very happy with BooksRun!
The prices are reasonable. The books are in great condition!
I find BooksRun to be a great site for selling books to. Fair prices and quick payments!
In terms of price, light years better than most sellers! In great condition though used. Shipped fast, not much packaging waste. Will buy again!
BooksRun is my go to company to sell the books I no longer need. The sell back app is convenient and easy to use from my phone. I appreciate the feedback I get when my books are received and the timely payment.
The book didn't arrive and BooksRun told me (after several time and some claims) that I have to deal with USPS on my own.
Finally I received the refund
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team
The book was delivered in condition as described and earlier than predicted.
From the business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please accept our apologies for any inconvenience caused. Our customer support team will investigate the matter and get back to you with the resolution. - BooksRun Team