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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Pretty straightforward with what I ordered and it came when it said it would. Great service! No issues.
Selling the book was the easiest part, discovering the website was the hardest part! Thanks a million!
You are so welcome! We are happy to hear that you liked our services!
- BooksRun Team
Love this site. They have the most affordable college book prices. I highly recommend them. Fast shipping and accurate descriptions.
Thank you for the great review, Erin! Hope to see you among our customers in the future!
- BooksRun Team
Very reliable company. Needed to return a book early and they were responsive and extremely helpful through that entire process. The process itself was timely due to their effort and attentiveness to my needs.
We are so glad to keep you satisfied with our services! We work hard in order to bring satisfaction with each and every order for all customers!
- BooksRun Team
Your help in saving hundreds of dollars is GREATLY appreciated. Received the book promptly and in immaculate condition.
Thanks for sharing your opinion with us! We are happy to provide you with good services!
- BooksRun Team
This website was a very good approximation of condition and price for the text book I was looking to order.
We are glad to hear about such a positive experience with us! Hope to see you among our customers in future.
-BooksRun Team
Book was exactly as described and was offered at a great price. This book is very expensive but I was able to buy it here for about 60% less than anywhere else. Highly recommend.
The textbook came before my first day of classes so I was able to be adequately prepared. Book came in good used condition.
I ordered a used biology text book from BooksRun. The textbook arrived in a timely manner and in the condition that it was advertised as.
Easy to buy, was in time for my class and at a reasonable cost. I will certainly be using Bookruns again. Thanks!
The price was great, shipping was fast and the book was in good condition. Couldn't ask for a better experience!
BooksRun made selling my old law school textbooks really easy. The company provides a shipping label and the payment is issued within just a few days. They maintain communication throughout the whole process. I would definitely recommend and plan on using this company again.
I was nervous about purchasing from this site because I wasn't sure if it was trustworthy. I'm relieved to say that the seller I purchased from provided me with a textbook in great condition. There were a few pages that had highlighted areas, but that doesn't bother me at all. I didn't notice and torn or missing pages. I'm very happy with my purchase. I think the seller graded the book as being in "good condition", but for me I feel it was in great condition. Also, my book was delivered within 4 or 5 days. It didn't take long at all. I would highly recommend this seller. Thank you so much! :)
It was partially my fault regarding the ISBN, but the lack of communication is truly outrageous. It turns out that my Web Assign access code was supposed to be a book, yet they decided to claim that my product was delivered, processed, then on their last hour on a Friday (since they are open from Monday to Friday 7am-12pm CST) they decided to pay me $0. This was all without emailing me.
So I had to wait until Monday to contact this company and now they are telling me that they did not receive the item that was quoted (again my fault for mixing up the ISBNs) despite their own tracker saying it was delivered, processed, and paid. Now they claim that they can't return anything to me at all. All they could have done was email me and say that the item ISBN was not the same. But now it seems like they just stole my unopened, new access code. Wonderful.
For anyone considering this service, please do your research and find other places to sell your books/access codes first. BooksRun should be the very last resort with a ton of risk involved.
The book was new but slightly damaged due to no protective packaging when shipped. Book now has bent corners.
I ordered the book, called them once because I hadn't seen a shipping date after a couple of days, spoke with someone and they got the order process moving, the book arrived pretty quick and in stated condition. I will probably be using again since wife is in school.
This is my 2nd buy back with BooksRun. I loved it so much I came back again to sell some more books. Super fast and easy. Will come back again.
It was a holiday weekend, but they still rushed to get it out first thing. The book was as described. I am very satisfied.
Very pleased with the service and price! Ordered this title last minute hoping it would make it in time for the class. Shipping it USPS made me nervous, but BooksRun was prompt in getting the shipment out right away. Thank you!
I ordered my book for class and it actually arrived earlier than expected. I appreciated that. I got to complete my summer school studies on time.
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Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Joshua! We really appreciate it!
- BooksRun Team