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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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The book was in great condition and arrived quickly for an unbeatable price! I am going to shop for all my textbooks here :)
This book was listed as very good. It is better than very good. If it has been used, it was very lightly used. No writing or crinkled pages. Slight crease at binding.
Thank you for sharing your experience, Dennis! Also, we are really happy to hear that you liked the item! - BooksRun Team
I have purchased from and sold books to BooksRun, very reliable and overall convenient service, offering best prices for both purchase and sale of your textbooks and more!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Shipping was prompt. Informative emails sent so I wasn't worrying about receiving in time for class start. Book looked great. I do question the fact it was delivered in a flexible package- if it had sustained damage in transit, how would that work out on my side of things...? This is my first order so I will return soon and expect it to go smoothly.
Thanks for your review! Already looking forward to doing business with you again! - BooksRun Team
Thank you much, I got the book that I was expecting. I was a little nervous about it not coming but it did so thank you again.
You are so welcome, Ashton! Hope to see you again among our happy customers! - BooksRun Team
Everything went smooth, but the amount I received and quoted amount were different. An explanation of what was amiss would have been nice so I could assess for next time.
Thanks for your positive review! Please contact us directly at [email protected] so that the matter could be looked into and our assistance could be provided promptly. - BooksRun Team
Blown away at their pricing compared to others, their free shipping is so courteous! Along with their speed if service, beyond beautiful!
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
I had textbooks lying around for the longest time that I just hadn't sold because it seemed like such a pain, but it was so easy with booksrun! I just put in my books, sent them, and got paid! I've told all of my friends to sell them here.
Thanks for leaving such an excellent review regarding our services, Mckenna! Hope to work with you more! - BooksRun Team
My book order came so quickly! Also I got this book in a very good condition but it was more like great condition!
Thank you for sharing your experience, Gaby! Also, we are happy to hear that you liked the item! - BooksRun Team
I was hesitant to order an used book at first, I read bad reviews about other websites, but I had an excellent experience with this website. My book arrived sooner than expected. Thank you.
Thank you for your positive review, Marissa! We are glad you liked our services. - BooksRun Team
Due to the USPS' longer than usual delivery time, there was a delay in BooksRun receiving my returned book rental. As such, there was an automatic rental extension charge for my book rental. When I reached out to BooksRun customer service they were very responsive, polite, and understanding. I provided them with back-up documentation demonstrating I'd turned the book rental over to USPS prior to its due date and they refunded the rental extension charge without hesitation.
We are so glad to keep you satisfied with our services! And thank you for such a great review! - BooksRun Team
The books came faster than expected and are much cheaper than buying through the university. I saved about $265 going through BooksRun.
Thank you for the great review, Samantha! Hope to see you among our customers in the future! -BooksRun Team
The BookRun does not email updates, so you must go into your order online using the app or webpage. I sold them $42.00 worth of books. They contacted me once about processing my books and told me my order would be completed shortly. After issuing a second customer service email to BookRun they ignored my email and canceled my order. There was still no contact from BookRun about these changes. They have not issued my order back to me or told me why they decided to cancel my order. I fell their lack of communication means they will keep the books I sold them and not pay me. This action is them stealing from me, and I will be forced to file a legal police complaint if they do no resolve the issue in a timely manner. Please, look into this issue and help me find the resolution.
Dear Christopher, We do apologize for any inconveniences caused regarding the order in question, however, the required resolution has already been offered and accepted by you. So, we do hope that such a case will not affect your impression about our company in general since we indeed work hard to make our customers happy with the services. Regards, BooksRun Team
It was delivered within 4 days of ordering! The book I ordered was categorized as "Very Good" condition, and was under $30-- it arrived as sold and was in perfect condition. Really good quality book for so low a price (elsewhere cost over $100 for this same book).
We are happy to hear that you liked the item as well as our services! - BooksRun Team
NEVER ever sell your books with booksrun.com. I sent in a expensive book I used for 8 weeks max. I was initially quoted about $50 for my book as they were the highest payer... so I thought. I decided to go with them without reading any of the reviews too which now I see they run the old bait and switch program. They promise a great payout and then send you an email after getting the book and tell you it is worth less than half of what was quote but at your expense they will mail the book back. Heavy use was cited as a reason which wasn't even humanly possible. What an awful experience and then to only have a robot for a chat. Zero customer experience so it seems that BooksRun.com doesn't care that people truly can and will write a review about how they're getting ripped off! Ridiculous.
Dear Irene, We do apprehend your concerns that the desired resolution cannot be reached as fast as it should be since we indeed must follow the rules and regulations imposed by the system.
We have taken all the information mentioned by you into consideration and we will continue working on improving our services.
If you have any other suggestions that would help us become a better company, please send them directly to us, and we will make sure to do our best.
Regards, BooksRun Team
The book came unscathed, packed in an envelope type box (sorry i wasnt able to get a photo), i bought several books online but this is the first time with the type of packaging which prevents the book from getting damaged. I love it!, the cheapest among the rest.
That's so nice that you are pleased with the order received, Abigale! Hope to work with you again! - BooksRun Team
Received the book in amazing condition in just over a week to Canada. Everything was as described. Highly recommend this seller!
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
The book came on time. The company updated me on the shipment updates which was nice. Will definitely use this company again for further purchases.
Thanks for leaving such a review regarding our services! Hope to work with you more! - BooksRun Team
The book came quickly and in perfect condition. It was significantly less expensive than any place else I could find.
We are so glad to hear that you are satisfied with the book received! Already looking forward to doing business with you again! - BooksRun Team
The book states used; however, it came in a time matter and also looked as if no one ever used it! Thanks I will be using you all more often to purchase books!
Thanks for sharing your experience in doing business with us, Shantell! We are happy to provide you with good services! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team