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BooksRun

3.8

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Very good!
April 28, 2020

After graduating with my Master's degree, I had a ton of books that were taking up a ton of space. My wife just kept on fussing about my books for months, and so I finally had to do something about it to keep from having to sleep outside in my dog's house! I ended up proposing to my 17yo son during the COVID quarantine, I knew a good way he could make some quick easy money by selling back my college books to the online bookstores. I showed him how to make a spreadsheet of the ISBN's and how to put the various offers in columns of each of the various stores. After a few days went by he ended up selling 2/3 of all of my tons of books! By far, BooksRun was the best bidder and offered to buy the widest of the selections! He and I were both very satisfied with the buybacks. My son was very excited when the $118 check showed up in the mail! Thank you for your service and for keeping me out of the dog house BooksRun!
Stephen & Rhett, Louisiana

Date of experience: April 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for such amazing feedback, Stephen! We are so glad to see that you are satisfied with our services! Be well and take care! - BooksRun Team

Texas
1 review
0 helpful votes
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Book review
April 24, 2020

Has a-lot of resources that is more user friendly and it's a cheaper alternative to a bulky textbook.

Date of experience: April 24, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team

Washington
1 review
0 helpful votes
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Aaos 11th edition
April 22, 2020

A++. Books were in better than new condition. Highly recommend buying from them. Will buy from again.

Date of experience: April 22, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Good Condition
April 21, 2020

I received the book in good condition with no writing in it. The delivery was fast and arrived in a timely manner.

Date of experience: April 21, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Good condition
April 20, 2020

The delivery is fast and the condition is perfect, but I you need to put a receipt that mention the items price in the package.

Date of experience: April 20, 2020
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Rhode Island
1 review
0 helpful votes
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Great service
April 11, 2020

Ordered a book through this site. Was delivered quickly and came in as specified in description. Will order again.

Date of experience: April 11, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the review, Matthew! Happy to keep you satisfied with the order! - BooksRun Team

Wisconsin
2 reviews
0 helpful votes
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Great
April 10, 2020

Easy and fast process! A great way to get money back for college textbooks that just sit in the closet.

Date of experience: April 10, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team

Wisconsin
1 review
0 helpful votes
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Good job
April 9, 2020

It was very helpful. Will b sending back this week. I would order again if I need to. I have told my other classmate also

Date of experience: April 9, 2020
BooksRun S. — BooksRun Rep
over a year old

We are so glad to hear that, Tamarr! Already looking forward to doing business with you again! - BooksRun Team

Tennessee
1 review
0 helpful votes
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Great experience
March 27, 2020

The book we ordered was in perfect used condition and delivery was fast!
Thank you for a great experience!

Date of experience: March 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for the great review, Angie! Hope to see you among our customers in the future! -BooksRun Team

Minnesota
1 review
0 helpful votes
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Good quality
March 27, 2020

The book quality was really good and it arrived on time. I also enjoyed the fact that I was able to track my packages progress. Thank you!

Date of experience: March 27, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Samantha! That is really nice to hear! - BooksRun Team

Texas
1 review
7 helpful votes
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Scam Artists!
March 25, 2020

Do not sell to BooksRun.com. I unfortunately did not check reviews before doing business with them. I sold 7 books to them and was told I was getting $115. When I checked my PayPal I only received $42. I emailed to ask why and they said that the box showed up damaged and only two books made it to them?! They said they have full security and cameras and that it was not a fault on their end and to report it to UPS. When asked for proof they didn't receive the books they wouldn't send the video they said they had in their first email. 5 out of the 7 books I sold to them were brand new! After reading the reviews (don't trust this site look on yelp) it seems this is a normal thing for this company. This company needs prosecuted for thief and fraud!

Date of experience: March 24, 2020
Florida
1 review
0 helpful votes
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I rented a book from this company but ended up having to wait for it for almost 2 weeks, due to the way the USPS handled the package. Apparently they had to transfer my book to various distribution centers due to the packing slip being unrecognizable due to damage. When I finally received my book, the package was open, book almost hanging out, and the book was sliced across the back leaving a handful of pages cut up. When I brought this to this company's attention, Eugene was VERY helpful and EXTREMELY accommodating to my situation. He is the reason I will use this company's services again.

Date of experience: March 18, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for such amazing feedback, Taylor! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Got the book quickly which was nice, but it was a version labeled "not for resale" which seemed shady.

Date of experience: March 1, 2020
BooksRun S. — BooksRun Rep
over a year old

We do apologize for any issues occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team

West Virginia
1 review
0 helpful votes
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Book ordered
February 29, 2020

Book condition was as represented in description. There was a slight delay in getting book after it was shipped. I don't believe this was caused by the seller.

Date of experience: February 29, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Charmarie! We are glad you liked our services. And please accept our genuine apologies regarding any delivery delays that may have occurred on the part of the carrier. - BooksRun Team

Virginia
1 review
0 helpful votes
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Best buyback!
February 25, 2020

They bought my books back and made it very easy to send them and I get a check back! Best site ever! I'm going to tell all my college friends about this site!

Date of experience: February 25, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team

California
1 review
0 helpful votes
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It works
February 23, 2020

At first I thought the site was hella sketch but I was like man what do I got to lose? So I rented my history book for my 102 class and it came really fast in good condition and it was the correct one so I totally recommend this site to buy or rent cheap $#*! books (:

Date of experience: February 23, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us, Alexes! We are happy to provide you with good services! - BooksRun Team

Texas
1 review
0 helpful votes
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Very Satisfied
February 19, 2020

Book arrived on time in the specified condition as described in the seller's listing. I am quite satisfied.

Date of experience: February 19, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team

North Carolina
1 review
0 helpful votes
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Selling Back
February 18, 2020

I must say that I was impressed by the quick response that I received from BooksRun in selling back my books. First, I had put in to sell some books and then found another book to sell and did what I needed to do. However, I did not know that I had to send the books according to how I had submitted the request and instead but them all in one box. Found out that it not how it's done because they sent reminders that one book had not been mailed. I emailed and explained what I did and they quickly responded to tell me that it had to be mailed separately, but that they would put the information in so that my book would still be accepted. Then I had not received the second check and wrote to let them know, they responded right away to explain the process, though I received the check the next day. I was grateful that each time I contacted them (Alex) I received a quick response. That was really appreciated.

Date of experience: February 18, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

Indiana
1 review
0 helpful votes
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BooksRun
February 16, 2020

The book was received on a timely basis and was in good condition. Everything was fine. Based on this experience, I would use this site again.

Date of experience: February 16, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received, David! Thanks for the review! - BooksRun Team

California
2 reviews
0 helpful votes
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5-Star Service!
February 14, 2020

I'm a college student that needs the best pricing-FOUND IT. I made an error and ordered the wrong book-RETURNED IT. They took the book back and gave me a full refund-NO PROBLEM. I will get all of my books
Here-ALWAYS! THANK YOU!

Date of experience: February 14, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team

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