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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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After graduating with my Master's degree, I had a ton of books that were taking up a ton of space. My wife just kept on fussing about my books for months, and so I finally had to do something about it to keep from having to sleep outside in my dog's house! I ended up proposing to my 17yo son during the COVID quarantine, I knew a good way he could make some quick easy money by selling back my college books to the online bookstores. I showed him how to make a spreadsheet of the ISBN's and how to put the various offers in columns of each of the various stores. After a few days went by he ended up selling 2/3 of all of my tons of books! By far, BooksRun was the best bidder and offered to buy the widest of the selections! He and I were both very satisfied with the buybacks. My son was very excited when the $118 check showed up in the mail! Thank you for your service and for keeping me out of the dog house BooksRun!
Stephen & Rhett, Louisiana
Has a-lot of resources that is more user friendly and it's a cheaper alternative to a bulky textbook.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
A++. Books were in better than new condition. Highly recommend buying from them. Will buy from again.
That's so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I received the book in good condition with no writing in it. The delivery was fast and arrived in a timely manner.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
The delivery is fast and the condition is perfect, but I you need to put a receipt that mention the items price in the package.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Ordered a book through this site. Was delivered quickly and came in as specified in description. Will order again.
Thanks for the review, Matthew! Happy to keep you satisfied with the order! - BooksRun Team
Easy and fast process! A great way to get money back for college textbooks that just sit in the closet.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
It was very helpful. Will b sending back this week. I would order again if I need to. I have told my other classmate also
We are so glad to hear that, Tamarr! Already looking forward to doing business with you again! - BooksRun Team
The book we ordered was in perfect used condition and delivery was fast!
Thank you for a great experience!
Thank you for the great review, Angie! Hope to see you among our customers in the future! -BooksRun Team
The book quality was really good and it arrived on time. I also enjoyed the fact that I was able to track my packages progress. Thank you!
Thank you for sharing your experience, Samantha! That is really nice to hear! - BooksRun Team
Do not sell to BooksRun.com. I unfortunately did not check reviews before doing business with them. I sold 7 books to them and was told I was getting $115. When I checked my PayPal I only received $42. I emailed to ask why and they said that the box showed up damaged and only two books made it to them?! They said they have full security and cameras and that it was not a fault on their end and to report it to UPS. When asked for proof they didn't receive the books they wouldn't send the video they said they had in their first email. 5 out of the 7 books I sold to them were brand new! After reading the reviews (don't trust this site look on yelp) it seems this is a normal thing for this company. This company needs prosecuted for thief and fraud!
I rented a book from this company but ended up having to wait for it for almost 2 weeks, due to the way the USPS handled the package. Apparently they had to transfer my book to various distribution centers due to the packing slip being unrecognizable due to damage. When I finally received my book, the package was open, book almost hanging out, and the book was sliced across the back leaving a handful of pages cut up. When I brought this to this company's attention, Eugene was VERY helpful and EXTREMELY accommodating to my situation. He is the reason I will use this company's services again.
Thank you for such amazing feedback, Taylor! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
Got the book quickly which was nice, but it was a version labeled "not for resale" which seemed shady.
We do apologize for any issues occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
Book condition was as represented in description. There was a slight delay in getting book after it was shipped. I don't believe this was caused by the seller.
Thank you for your positive review, Charmarie! We are glad you liked our services. And please accept our genuine apologies regarding any delivery delays that may have occurred on the part of the carrier. - BooksRun Team
They bought my books back and made it very easy to send them and I get a check back! Best site ever! I'm going to tell all my college friends about this site!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
At first I thought the site was hella sketch but I was like man what do I got to lose? So I rented my history book for my 102 class and it came really fast in good condition and it was the correct one so I totally recommend this site to buy or rent cheap $#*! books (:
Thanks for sharing your experience in doing business with us, Alexes! We are happy to provide you with good services! - BooksRun Team
Book arrived on time in the specified condition as described in the seller's listing. I am quite satisfied.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I must say that I was impressed by the quick response that I received from BooksRun in selling back my books. First, I had put in to sell some books and then found another book to sell and did what I needed to do. However, I did not know that I had to send the books according to how I had submitted the request and instead but them all in one box. Found out that it not how it's done because they sent reminders that one book had not been mailed. I emailed and explained what I did and they quickly responded to tell me that it had to be mailed separately, but that they would put the information in so that my book would still be accepted. Then I had not received the second check and wrote to let them know, they responded right away to explain the process, though I received the check the next day. I was grateful that each time I contacted them (Alex) I received a quick response. That was really appreciated.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The book was received on a timely basis and was in good condition. Everything was fine. Based on this experience, I would use this site again.
That's so nice that you are pleased with the order received, David! Thanks for the review! - BooksRun Team
I'm a college student that needs the best pricing-FOUND IT. I made an error and ordered the wrong book-RETURNED IT. They took the book back and gave me a full refund-NO PROBLEM. I will get all of my books
Here-ALWAYS! THANK YOU!
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.


Thank you for such amazing feedback, Stephen! We are so glad to see that you are satisfied with our services! Be well and take care! - BooksRun Team