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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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This was the first time I used this service. I have purchased books from this site before however never sold. It was so easy. They have me the shipping label. I shipped the books and received confirmation this morning payment had been made to me. Super pleased.
The book is in good condition than I expected and it arrived faster than I thought. I was able to look for the info I needed
That's so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Thank you for sending your book earlier than expected because of I needed this textbook thank you so much.
You are very welcome, Victoria! And thank you for your positive feedback! - BooksRun Team
Do NOT sell your textbooks to this company! They received my books, never notified me that the books arrived damaged. They sent them to USPS dead mail. One book was a brand new $200 coding book! Now I have to figure out how to retrieve my books from the post office!
We are sorry to find out that there were some issues with the order in question. Please do not hesitate to contact us back so that the right resolution or a possible way out could be offered by our representative. Best regards, BooksRun Team
My textbook was in great condition! Worked perfectly for my short summer semesters and various classes!
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
The delivery time frame for this businesses books are extended and honestly embarrassing. It took me over 15 days to receive my book and when I reached out to someone at the business I was told "it's within the window." This is not true. It was actually outside the window as it took over took weeks to receive the book. I suggest avoiding this company altogether and using Chegg for book rentals. I usually use Chegg, but a friend told me about this company--big mistake. The longest I've waited with Chegg is 3 days, and that's only because I ordered the book on a Friday that instance. I did receive the book and it is in good condition. For this reason, I give two stars. This is a summer hybrid class and it's half way over.
We are sorry to find out that there were some issues with the order in question. Please do not hesitate to contact us back so that the right resolution or a possible way out could be offered by our representative. Best regards, BooksRun Team
I would give zero stars if I could. These crooks will make up problems with your books and cut the buy back price by 75% for nothing. Then they will demand that you pay shipping if you decline the deal. If you dispute the price with them, they just ignore you and send you what they want anyway. They are thieves, don't send your books to them or buy from them. Not worth it.
Dear Sharon, We are sorry to find out that there were issues with your order in question. Unfortunately, we cannot indeed accept the items that were received not in the required condition. However, our representative contacted you with the resolution and possible ways out. Please let us know if any other assistance is required. Regards, BooksRun Team
I wanted to throw out all the books. My wife said "absolutely not! Check out this site. Went to booksrun.com and was blown out of the water at how easy it was to complete the process. Money sent straight to PayPal. Wish they had this when I was a student 10 years ago.
We are so glad to keep you satisfied with our services, Josh! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
The book was shipped in a timely manner and arrived in the same condition expected! No complaints whatsoever
Thank you so much for the positive review, Nicole! - BooksRun Team
Great prices with great shipping. Defiantly worth checking out. Used them to purchase a book for college.
Thank you for the great review! Hope to see you among our customers in the future! -BooksRun Team
It's alright for a low price. However I didn't read carefully where it said it was only a workbook, so I thought it was the textbook... But if I'm rating the workbook, then I'd say it's ok. It has a lot of writing on it, but the questions are readable.
Your feedback is greatly appreciated! Please contact us back with more details so that we could investigate. Thank you for your cooperation! - BooksRun Team
Great shipping and book is in a good shape. All looks great on the book. Some markers but minor.
Good shipping rate, packaged well.
That's so nice to hear that you are pleased with our services. Yacob! Hope to work with you again! - BooksRun Team
My book came on time. And I thought it was rated well. I paid for a book that wasn't in good condition, and I was pleasantly surprised.
Thank you for sharing your experience, Charlotte! Also, we are happy to hear that you liked the item! - BooksRun Team
The process was super stupid simple. I got the money I asked for in only days after I sent the books. I'll be using this service again and again!
Your feedback is greatly appreciated, Cara! We are glad to provide you with good services. - BooksRun Team
Ordered my textbook in a rush, last-minute and it arrived right before class began! Highly recommend!
Thank you for your positive feedback, Emmah! - BooksRun Team
My order arrived faster than expected and in excellent condition. Thank you! I will definitely be looking at booksrun again for future purchases I may have!
That's so nice to hear that you are pleased with our services, Saundra! Hope to work with you again! - BooksRun Team
I love this company they deliver my book in time and have good customer service on hand! Always being there when needed. The book is in good shape for the fall I'm coming back
Thanks for cooperating! That's amazing to work with you as our valued customer! - BooksRun Team
It took a week after my book arrived at the service for payment to be made. However, the amount paid was what I had expected. It was easy to get a quote and easy to mail the book to them at no expense to me. Would use this service again.
Thank you for your support! We really appreciate it! - BooksRun Team
Chemistry book was in excellent, like new condition and arrived super fast. Exactly what was needed for freshman chemistry. 0
We are so happy to be of help to you, Cheryl! Hope to work with you again! - BooksRun Team
I advice fellow parents and student to always use books run and here is why...
I have been using only booksrun for more than 3 years now and i have never had any reason to regret selling them books. Anytime i try a different buyback company i end up regretting it. Their customer service is always top notch as they handle any issues carefully.
BOOKSRUN IS NOT ONE OF THOSE BUYBACK COMPANY THAT RIP YOU OFF OR TAKE YOUR BOOKS WITHOUT PAYING YOU. TRY THEM TODAY AND I PROMISE YOU WOULD NOT REGRET IT. YOU CANT GET ANY OTHER BETTER COMPANY OTHER THAN BOOKSRUN. THEY WOULD ALWAYS KEEP TO THEIR SIDE OF THE DEAL. ITS BOOKSRUN OR NOTHING FOLKS!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for leaving such an excellent review regarding our services, Heidi! Hope to work with you more! - BooksRun Team