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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
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Purchased book early June and didn't get it till early July, came up with excuse on why it took almost 8 days to ship. I won't buy from here again
Pro was the book was clean
It took a little bit longer than i thought, but i am certainly glad you receive my book. It was a fair price and is good quality. Thank you.
You are very welcome, Jeffrey! And thank you for your positive feedback! - BooksRun Team
If you're looking to find a book that maybe is sold out everywhere, don't buy from here. This place charged us the price of a new book, but it was torn, marked up, and missing the book jacket and CD--and they just said it was in "good" condition. NEVER buy from this place. There are plenty of other good places to go. Customer service isn't helpful, either. They'll put you on hold forever with a robot.
Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain that per existing policy, supplements are not guaranteed to be included in used items. Please contact us back at [email protected] directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team
After finishing graduate school, I had multiple books that I knew I wouldnt use again. BooksRun helped me to clear up some space on my book shelf and put a little cash back in my pocket. Easy, simple process to follow! Only drawback was the turnaround time was over 3-weeks after shipping the books to the company thus the 4-star rating.
Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team
I got the books I ordered. It took a little longer than I expected for two of them, though not a ridiculous amount of time. I haven't seen the credit card bill yet so I can't comment on incorrect charges that some review mention, but assuming that the charges are correct, I'm overall satisfied.
Thank you so much for the positive review! - BooksRun Team
I ordered the wrong version of a textbook. When I found out, I made a new order. Although over 14 days had passed since I received the original order, BooksRun's customer care representative agreed and made a full refund to me without charging me any restocking fee in a timely manner. Very responsive. Great communication. Shipping was fast and well packaged both times. I will be happy to order books again from Booksrun.
We are happy to hear you liked our services, Tong! Hope to do more business with you in the future! - BooksRun Team
I ordered a used hardcover book for my occupational therapy program and the book is in excellent condition. I couldn't believe that the book was used. Will be buying more books from here in the future. I wish I would have known about BooksRun in undergrad!
That's so nice that you are pleased with the order received, Amanda! Thanks for the review! - BooksRun Team
I looked for a while for this book and found the best price here for a new volume. Fast shipping too, Thanks!
That's so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Great book, in excellent condition! I saved so much buying from Book Run, thank you!
With books being so costly, it's nice to be able to find them and not go broke.
You are so welcome, Jessica! Hope to see you again among our happy customers! - BooksRun Team
My purchased textbook arrived promptly and in perfect condition. I am training myself to work in data analytics.
We are so happy to be of help to you, Don! Hope to work with you again! - BooksRun Team
Book Run gave me the best price for my college textbooks. Payment was made in two weeks to my PayPal account.
Thank you for your positive review! We are glad you liked our services. - BooksRun Team
The book was ship quick in excellent condition for the price I paid for it. Thank you I will send others your way.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Great transaction. Book was exactly as described, some underlining and a few margin notes but no missing pages and overall very usable. The shipping was fast and item was well packaged. Excellent price for a student book I would have ended up paying way more for if I waited until September.
We are glad to hear that you are happy with the item received, Denise! - BooksRun Team
Booksrun has a great platform and offers pretty competitive pricing compared to a lot of the other buyback sites. I'd recommend them for sure, and would definitely sell books to them again
Thanks for cooperating, Toby! That's amazing to work with you as our valued customer! - BooksRun Team
Came on time, came in good condition. Easy process. Satisfied with products and service. Wanted to rent, but cheaper to buy
Thanks for the feedback, Najma! Hope to see you again doing business with us! - BooksRun Team
I bought the bulk of my required books for a Nursing program on Books Run. Overall they had the best selection and prices. Books I got were all rated good or very good. They are all in great shape.
Thank you for sharing your experience, Keri! We are happy to hear that you liked the books received! - BooksRun Team
I got things mixed up while trying to set up account with them. The customer service helped me to figure it out and all smoothed at the end. Buyback was awesome.!
Glad.
Thank you for such amazing feedback! Hope to see you again among our happy customers!- BooksRun Team
The book was in great shape, and arrived quickly. Why pay too much? Can get 3-4 books for the price of one, Awesome
That's so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team
Good service, easy site, relatively fast payment, clear interface, easy to put all ISBNs in at once, thanks!
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
Great packaging. Fast delivery. Book arrived in as-stated condition. I'm really grateful for all that. I ordered this book to replace the one I had ages ago. And it looks just like I did when I first bought it.
We are happy to hear you liked our services, Luna! Hope to do more business with you in the future! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain due to such a pandemic situation there could be some delays in delivery. Please contact us back at [email protected] directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team