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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Germany
2 reviews
0 helpful votes
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Choose wisely
July 9, 2020

Purchased book early June and didn't get it till early July, came up with excuse on why it took almost 8 days to ship. I won't buy from here again
Pro was the book was clean

Date of experience: July 9, 2020
BooksRun S. — BooksRun Rep
over a year old

Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain due to such a pandemic situation there could be some delays in delivery. Please contact us back at [email protected] directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team

Minnesota
1 review
0 helpful votes
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It took a little bit longer than i thought, but i am certainly glad you receive my book. It was a fair price and is good quality. Thank you.

Date of experience: July 8, 2020
BooksRun S. — BooksRun Rep
over a year old

You are very welcome, Jeffrey! And thank you for your positive feedback! - BooksRun Team

Wyoming
2 reviews
15 helpful votes
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Buyer Beware
July 8, 2020

If you're looking to find a book that maybe is sold out everywhere, don't buy from here. This place charged us the price of a new book, but it was torn, marked up, and missing the book jacket and CD--and they just said it was in "good" condition. NEVER buy from this place. There are plenty of other good places to go. Customer service isn't helpful, either. They'll put you on hold forever with a robot.

Date of experience: July 8, 2020
BooksRun S. — BooksRun Rep
over a year old

Greetings, We do understand your concerns regarding the matter at hand, however, please let us explain that per existing policy, supplements are not guaranteed to be included in used items. Please contact us back at [email protected] directly so that we could identify the best resolution for you and improve your impressions about our company services. Best Regards, BooksRun Team

Kansas
1 review
0 helpful votes
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Simple Process
July 9, 2020

After finishing graduate school, I had multiple books that I knew I wouldnt use again. BooksRun helped me to clear up some space on my book shelf and put a little cash back in my pocket. Easy, simple process to follow! Only drawback was the turnaround time was over 3-weeks after shipping the books to the company thus the 4-star rating.

Date of experience: July 8, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team

Colorado
1 review
0 helpful votes
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Seems ok
July 9, 2020

I got the books I ordered. It took a little longer than I expected for two of them, though not a ridiculous amount of time. I haven't seen the credit card bill yet so I can't comment on incorrect charges that some review mention, but assuming that the charges are correct, I'm overall satisfied.

Date of experience: July 7, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review! - BooksRun Team

Washington
1 review
0 helpful votes
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I ordered the wrong version of a textbook. When I found out, I made a new order. Although over 14 days had passed since I received the original order, BooksRun's customer care representative agreed and made a full refund to me without charging me any restocking fee in a timely manner. Very responsive. Great communication. Shipping was fast and well packaged both times. I will be happy to order books again from Booksrun.

Date of experience: July 6, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear you liked our services, Tong! Hope to do more business with you in the future! - BooksRun Team

New York
1 review
0 helpful votes
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Great Grad Books
July 7, 2020

I ordered a used hardcover book for my occupational therapy program and the book is in excellent condition. I couldn't believe that the book was used. Will be buying more books from here in the future. I wish I would have known about BooksRun in undergrad!

Date of experience: July 6, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received, Amanda! Thanks for the review! - BooksRun Team

Massachusetts
1 review
0 helpful votes
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I looked for a while for this book and found the best price here for a new volume. Fast shipping too, Thanks!

Date of experience: July 4, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

California
1 review
0 helpful votes
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Great book, in excellent condition! I saved so much buying from Book Run, thank you!
With books being so costly, it's nice to be able to find them and not go broke.

Date of experience: July 4, 2020
BooksRun S. — BooksRun Rep
over a year old

You are so welcome, Jessica! Hope to see you again among our happy customers! - BooksRun Team

Connecticut
2 reviews
0 helpful votes
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My purchased textbook arrived promptly and in perfect condition. I am training myself to work in data analytics.

Date of experience: July 3, 2020
BooksRun S. — BooksRun Rep
over a year old

We are so happy to be of help to you, Don! Hope to work with you again! - BooksRun Team

California
1 review
0 helpful votes
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Excellent service!
July 2, 2020

Book Run gave me the best price for my college textbooks. Payment was made in two weeks to my PayPal account.

Date of experience: July 1, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review! We are glad you liked our services. - BooksRun Team

Arizona
1 review
0 helpful votes
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The book was ship quick in excellent condition for the price I paid for it. Thank you I will send others your way.

Date of experience: June 28, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Massachusetts
1 review
0 helpful votes
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Law Book
June 28, 2020

Great transaction. Book was exactly as described, some underlining and a few margin notes but no missing pages and overall very usable. The shipping was fast and item was well packaged. Excellent price for a student book I would have ended up paying way more for if I waited until September.

Date of experience: June 27, 2020
BooksRun S. — BooksRun Rep
over a year old

We are glad to hear that you are happy with the item received, Denise! - BooksRun Team

Illinois
1 review
0 helpful votes
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Booksrun has a great platform and offers pretty competitive pricing compared to a lot of the other buyback sites. I'd recommend them for sure, and would definitely sell books to them again

Date of experience: June 26, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating, Toby! That's amazing to work with you as our valued customer! - BooksRun Team

New Jersey
1 review
0 helpful votes
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CODING BOOKS
June 25, 2020

Came on time, came in good condition. Easy process. Satisfied with products and service. Wanted to rent, but cheaper to buy

Date of experience: June 25, 2020
BooksRun S. — BooksRun Rep
over a year old

Thanks for the feedback, Najma! Hope to see you again doing business with us! - BooksRun Team

Washington
1 review
0 helpful votes
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I bought the bulk of my required books for a Nursing program on Books Run. Overall they had the best selection and prices. Books I got were all rated good or very good. They are all in great shape.

Date of experience: June 23, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Keri! We are happy to hear that you liked the books received! - BooksRun Team

Arizona
1 review
0 helpful votes
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I got things mixed up while trying to set up account with them. The customer service helped me to figure it out and all smoothed at the end. Buyback was awesome.!
Glad.

Date of experience: June 18, 2020
BooksRun S. — BooksRun Rep
over a year old

Thank you for such amazing feedback! Hope to see you again among our happy customers!- BooksRun Team

Oklahoma
4 reviews
0 helpful votes
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The book was in great shape, and arrived quickly. Why pay too much? Can get 3-4 books for the price of one, Awesome

Date of experience: June 18, 2020
BooksRun S. — BooksRun Rep
over a year old

That's so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team

Colorado
1 review
0 helpful votes
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Good service
June 17, 2020

Good service, easy site, relatively fast payment, clear interface, easy to put all ISBNs in at once, thanks!

Date of experience: June 17, 2020
BooksRun S. — BooksRun Rep
over a year old

You are very welcome! It was such a pleasure to do business with you! - BooksRun Team

Colorado
1 review
0 helpful votes
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Awesome Service
June 16, 2020

Great packaging. Fast delivery. Book arrived in as-stated condition. I'm really grateful for all that. I ordered this book to replace the one I had ages ago. And it looks just like I did when I first bought it.

Date of experience: June 16, 2020
BooksRun S. — BooksRun Rep
over a year old

We are happy to hear you liked our services, Luna! Hope to do more business with you in the future! - BooksRun Team

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.