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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Fast shipping! Great condition of the book and an amazing price for it too! I recommend this to anyone who wants an university book!
They were on time and in the book was in great condition. Would recommend if you need books for classes.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I rented a book for a session and I knew the due date for return was coming up. I returned the book 2 days before the due date and they charged me full coverage of the book. All it took was an email and proof of mail and they refunded me my money! It was simple, they took maybe 2-3 days to respond via email which for me understandable. I would recommend this company for book rentals. They were good to me.
Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team
My used textbook arrived swiftly and in good condition. As of right now, my school doesn't do physical copies of the textbook and I can't stand reading online, so this was the best way to go. Thanks again.
Thank you for the great review, Olivia! Hope to see you among our customers in the future! -BooksRun Team
Perfect condition and priced well. It's a textbook. I need 100 characters so asgdhejehehdhs svshamsksisuebs sbsnakajeb
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
They had a textbook I needed at a price that couldn't be beat... I know because I did the research. I was pleased and gratified to find the book at such a low price but also by their responsiveness and quick turnaround. Highly recommend BooksRun!
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Received my textbook way faster than expected and for such a Great price! Way cheaper than the campus bookstores & exactly the condition described.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Book came in better than expected condition and was shipped very quickly. Happy to purchase again from booksrun.
We are happy to hear that you liked the item as well as our services! - BooksRun Team
I had the pleasure of using Booksrun's service this past semester to rent a casebook for law school. The rental arrived promptly, with plenty of updates along the way, and I had no problems with logistics. After my finals, I shipped out my rental, but received notification that I had been charged $15 as an extension fee (because while I'd shipped out the rental on time, it had not arrived back to Booksrun by the deadline). I contacted customer service to explain the situation and request a refund, provided proof of mailing, and was generously offered a refund on the condition that the rental arrive in its original condition. I recently received an update that the rental arrived in said condition, and that I should expect the refund in the near future. In addition to the automatic update, I also received a personal note from the customer service representative I'd been in contact with. Overall, this was honestly some of the best personalized customer service I've experienced with any business I've worked with. Thank you!
You are very welcome, Patrick! It was such a pleasure to do business with you! - BooksRun Team
Finding, ordering my books was effortless, and I received my books within the stated time published.
Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team
Unbelievably cheap, amount of time they allow you to keep the rental is perfect for my college courses, books are in good condition, super fast delivery!
You are very welcome! It was such a pleasure to do business with you! - BooksRun Team
I used buyback, and was told the "check" shipped. 4 weeks later i still do not have it, and was told to wait longer. Ive been waiting 4 weeks, and even with holiday shipping it should have arrived, its an envelope!
Greetings, We are sorry to hear that there could be some issues with the order delivery. Looks like the mail carrier is currently experiencing heavy delays due to the pandemic precautions as well as high season and a great volume of orders to be delivered. We will be always happy to assist you appropriately if you have not received the order in question. Warm regards, BooksRun Team
It was a good option to buy textbook. The one I bought as new. Although they attached with the wrong receipt, they sent me the right copy with no issue.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Book was in great condition. Price was great as well. The only downfall with this website is the shipping turnaround time -it took over 2 weeks to get my stuff, but it wasn't a huge deal in my case since my semester doesn't start for a few more weeks.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
I'm pleased with my my order. The books came in earlier than expected. Will definitely order from this site again.
Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team
Based on my experience, as a first time user, I thank God for this online book store! I am using my book and glad that I on and got it! The book was in good condition.
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Fast transaction. Was able to access the textbook quickly. Sadly, scrolling through the book is quite a hassle.
We are so happy to be of help to you! Hope to work with you again! - BooksRun Team
I am delighted with my new book! I have been looking for it for a long time and was so fortunate to finally find it!
I received today in excellent conditions and in a very short time!
Excellent service! Thank you!
You are very welcome! Hope to work with you more, Teresa. - BooksRun Team
Very pleased with the book and with this company (my first time purchasing from BooksRun). The only thing that's slightly bothersome to me is the type of packaging the book came in—no clear "starting point" is indicated for where to open it (a point along the four surrounding glued edges where they can easily be separated) without possibly damaging the book. Also pleased with the follow-up communications and the opportunity to correct any errors or issues.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Was a great site very timely on the delivery of my massive book. Great website, I will use it again.
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team