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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Puerto Rico
1 review
0 helpful votes
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Accurate shipping
February 3, 2021

Fast shipping! Great condition of the book and an amazing price for it too! I recommend this to anyone who wants an university book!

Date of experience: February 2, 2021
BooksRun S. BooksRun Rep
over a year old

We are so glad to keep you satisfied with our services! We make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Great
January 29, 2021

They were on time and in the book was in great condition. Would recommend if you need books for classes.

Date of experience: January 28, 2021
BooksRun S. BooksRun Rep
over a year old

Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team

Pennsylvania
2 reviews
0 helpful votes
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Rental Book
January 29, 2021

I rented a book for a session and I knew the due date for return was coming up. I returned the book 2 days before the due date and they charged me full coverage of the book. All it took was an email and proof of mail and they refunded me my money! It was simple, they took maybe 2-3 days to respond via email which for me understandable. I would recommend this company for book rentals. They were good to me.

Date of experience: January 27, 2021
BooksRun S. BooksRun Rep
over a year old

Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team

Connecticut
1 review
0 helpful votes
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My used textbook arrived swiftly and in good condition. As of right now, my school doesn't do physical copies of the textbook and I can't stand reading online, so this was the best way to go. Thanks again.

Date of experience: January 27, 2021
BooksRun S. BooksRun Rep
over a year old

Thank you for the great review, Olivia! Hope to see you among our customers in the future! -BooksRun Team

Illinois
1 review
0 helpful votes
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Perfect condition and priced well. It's a textbook. I need 100 characters so asgdhejehehdhs svshamsksisuebs sbsnakajeb

Date of experience: January 26, 2021
BooksRun S. BooksRun Rep
over a year old

We are glad you’ve had a positive experience in doing business with us! - BooksRun Team

North Carolina
1 review
0 helpful votes
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Excellent
January 24, 2021

They had a textbook I needed at a price that couldn't be beat... I know because I did the research. I was pleased and gratified to find the book at such a low price but also by their responsiveness and quick turnaround. Highly recommend BooksRun!

Date of experience: January 22, 2021
BooksRun S. BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

New York
1 review
0 helpful votes
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Amazing & FAST service!
January 22, 2021

Received my textbook way faster than expected and for such a Great price! Way cheaper than the campus bookstores & exactly the condition described.

Date of experience: January 21, 2021
BooksRun S. BooksRun Rep
over a year old

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

North Carolina
1 review
0 helpful votes
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Quick Textbook Delivery
January 21, 2021

Book came in better than expected condition and was shipped very quickly. Happy to purchase again from booksrun.

Date of experience: January 20, 2021
BooksRun S. BooksRun Rep
over a year old

We are happy to hear that you liked the item as well as our services! - BooksRun Team

California
1 review
0 helpful votes
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Great customer service
January 17, 2021

I had the pleasure of using Booksrun's service this past semester to rent a casebook for law school. The rental arrived promptly, with plenty of updates along the way, and I had no problems with logistics. After my finals, I shipped out my rental, but received notification that I had been charged $15 as an extension fee (because while I'd shipped out the rental on time, it had not arrived back to Booksrun by the deadline). I contacted customer service to explain the situation and request a refund, provided proof of mailing, and was generously offered a refund on the condition that the rental arrive in its original condition. I recently received an update that the rental arrived in said condition, and that I should expect the refund in the near future. In addition to the automatic update, I also received a personal note from the customer service representative I'd been in contact with. Overall, this was honestly some of the best personalized customer service I've experienced with any business I've worked with. Thank you!

Date of experience: January 16, 2021
BooksRun S. BooksRun Rep
over a year old

You are very welcome, Patrick! It was such a pleasure to do business with you! - BooksRun Team

Texas
1 review
0 helpful votes
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Great Little Book Site
January 17, 2021

Finding, ordering my books was effortless, and I received my books within the stated time published.

Date of experience: January 16, 2021
BooksRun S. BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Texas
1 review
0 helpful votes
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Excellent Overall Textbook Rental Service!
January 14, 2021

Unbelievably cheap, amount of time they allow you to keep the rental is perfect for my college courses, books are in good condition, super fast delivery!

Date of experience: January 14, 2021
BooksRun S. BooksRun Rep
over a year old

You are very welcome! It was such a pleasure to do business with you! - BooksRun Team

Florida
1 review
0 helpful votes
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May be a scam
January 13, 2021

I used buyback, and was told the "check" shipped. 4 weeks later i still do not have it, and was told to wait longer. Ive been waiting 4 weeks, and even with holiday shipping it should have arrived, its an envelope!

Date of experience: January 13, 2021
BooksRun S. BooksRun Rep
over a year old

Greetings, We are sorry to hear that there could be some issues with the order delivery. Looks like the mail carrier is currently experiencing heavy delays due to the pandemic precautions as well as high season and a great volume of orders to be delivered. We will be always happy to assist you appropriately if you have not received the order in question. Warm regards, BooksRun Team

California
1 review
0 helpful votes
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Received the book.
January 11, 2021

It was a good option to buy textbook. The one I bought as new. Although they attached with the wrong receipt, they sent me the right copy with no issue.

Date of experience: January 10, 2021
BooksRun S. BooksRun Rep
over a year old

Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team

Missouri
1 review
0 helpful votes
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Book was in great condition. Price was great as well. The only downfall with this website is the shipping turnaround time -it took over 2 weeks to get my stuff, but it wasn't a huge deal in my case since my semester doesn't start for a few more weeks.

Date of experience: January 10, 2021
BooksRun S. BooksRun Rep
over a year old

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

Missouri
1 review
0 helpful votes
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I'm pleased with my my order. The books came in earlier than expected. Will definitely order from this site again.

Date of experience: January 7, 2021
BooksRun S. BooksRun Rep
over a year old

Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team

California
1 review
0 helpful votes
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Books Run
December 29, 2020

Based on my experience, as a first time user, I thank God for this online book store! I am using my book and glad that I on and got it! The book was in good condition.

Date of experience: December 29, 2020
BooksRun S. BooksRun Rep
over a year old

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

Philippines
1 review
0 helpful votes
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Nice
December 28, 2020

Fast transaction. Was able to access the textbook quickly. Sadly, scrolling through the book is quite a hassle.

Date of experience: December 27, 2020
BooksRun S. BooksRun Rep
over a year old

We are so happy to be of help to you! Hope to work with you again! - BooksRun Team

Georgia
1 review
1 helpful vote
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Excellent Book Seller
December 22, 2020

I am delighted with my new book! I have been looking for it for a long time and was so fortunate to finally find it!
I received today in excellent conditions and in a very short time!
Excellent service! Thank you!

Date of experience: December 21, 2020
BooksRun S. BooksRun Rep
over a year old

You are very welcome! Hope to work with you more, Teresa. - BooksRun Team

California
1 review
0 helpful votes
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Very pleased with the book and with this company (my first time purchasing from BooksRun). The only thing that's slightly bothersome to me is the type of packaging the book came in—no clear "starting point" is indicated for where to open it (a point along the four surrounding glued edges where they can easily be separated) without possibly damaging the book. Also pleased with the follow-up communications and the opportunity to correct any errors or issues.

Date of experience: December 20, 2020
BooksRun S. BooksRun Rep
over a year old

That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team

Maryland
2 reviews
1 helpful vote
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Books
December 20, 2020

Was a great site very timely on the delivery of my massive book. Great website, I will use it again.

Date of experience: December 18, 2020
BooksRun S. BooksRun Rep
over a year old

You are very welcome! And thank you for your positive feedback! - BooksRun Team

From the business

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