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BooksRun

4.1

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow RONALD K.
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They are very courteous ad prompt in response to questions. They replaced a defective solar charger right away. They are very good on payments to book sales.

Date of experience: April 5, 2021
BooksRun S. — BooksRun Rep
over a year old

Thank you for appreciating our hard work! It means a lot to us. - BooksRun Team

Illinois
1 review
0 helpful votes
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I had a great experience with shipping my books and receiving a payment for my used college textbooks. Would highly recommend this website to anyone.

Date of experience: April 1, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Pennsylvania
1 review
0 helpful votes
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Great prices
March 26, 2021

Booksrun is very consistent and has great prices. Some other sites pay a little faster, but I've not had any major problems. I've also had success reaching their customer service department with one or two questions I had. Overall a great site to use to sell textbooks.

Date of experience: March 26, 2021
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us, Steve! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Virginia
2 reviews
2 helpful votes
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Terrible service!
March 26, 2021

I'm giving one star for this website. I have sent off three different books to them. In which two of the quotes I got were then adjusted to $0. In addition to that, when you request a return they ask you to pay $8.95 for the return fee. The quality of service is terrible. And it's clear they don't give you what they already quoted you. I will not be using this site again!

Date of experience: March 26, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Melinda, We do understand how the situation could be frustrating due to the lack of staff. We are always eager to provide only high-quality service for our valued customers since our processing team follows the established guidelines for accepting books at our facility. Please do not hesitate to contact us any time so that a possible resolution could be specified for you. Warm regards, BooksRun Team

California
3 reviews
0 helpful votes
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I am very satisfied. I received my book with out having to wait for weeks. The book was cost effective as well as the cost for expediting shipment. My book was inexpensive and I did not have three weeks to wait for a book to arrive. I received my book within a week from the time of ordering it. All o my books were not available because of the high demand for the books in my industry and limited businesses they can be purchased with. I definitely needed by book for class to get started on my assignments. Thank you for your great service and caring about your customers.

Date of experience: March 23, 2021
BooksRun S. — BooksRun Rep
over a year old

Thank you for the great review, Deneisha! Hope to see you among our customers in the future! -BooksRun Team

South Carolina
1 review
0 helpful votes
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Awesome Service
March 23, 2021

Not only did I receive my textbook faster than expected, but it was in brand new condition not used - very good. I was nervous about this order because I've never heard of the site, but they are amazing. Way better than paying almost $300 for a textbook. THANK YOU!

Date of experience: March 22, 2021
BooksRun S. — BooksRun Rep
over a year old

You are very welcome, Bridget! It was such a pleasure to do business with you! - BooksRun Team

Kansas
1 review
0 helpful votes
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Great Deal
March 21, 2021

Book was in much better shape than described. Shipping was faster than expected. Abe Books, who facilitate other companies such as Books Run, has become a go-to for textbook bargains.

Date of experience: March 20, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team

Utah
3 reviews
0 helpful votes
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Great service!
March 10, 2021

The books ordered were delivered quickly and in great condition! Prices were extremely reasonable. They also have a book order check-in service to ale sure you are completely satisfied. PI will definitely purchase from this company again!

Date of experience: March 10, 2021
BooksRun S. — BooksRun Rep
over a year old

Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team

Missouri
1 review
0 helpful votes
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Booksrun is so convenient and affordable. Also are right on time with the deliveries. Thank you Booksrun for making my experience so much easier.

Date of experience: March 3, 2021
BooksRun S. — BooksRun Rep
over a year old

You are very welcome! And thank you for your positive feedback! - BooksRun Team

California
1 review
0 helpful votes
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Book received
March 2, 2021

I purchased a used Black's Law Dictionary. The dictionary is new for all tense and purposes. It arrived in excellent condition. I am very happy with it. The book arrived exactly when they said it would. It was packaged with sturdy cardboard in such a way as to protect from travel damage. I will purchase from booksrun.com again!

Date of experience: March 1, 2021
BooksRun S. — BooksRun Rep
over a year old

You are very welcome! And thank you for your positive feedback! - BooksRun Team

Georgia
1 review
0 helpful votes
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Great Site
March 1, 2021

Not only was I able to sell back my books for an amazing deal but I was able to rent some more books at a great deal.

Date of experience: February 28, 2021
BooksRun S. — BooksRun Rep
over a year old

We are so happy to be of help to you! Hope to work with you again! - BooksRun Team

California
1 review
1 helpful vote
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WORST online bookstore
February 28, 2021

The worst online book store I have EVER encountered. My package wasn't delivered although they said it got delivered and they ask me to go through so many loops just to get my refund like filing for a missing package through USPS. All I asked was for a refund. And they continuously delay their response time and fail to help out.

Date of experience: February 28, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Mehak, We do understand how the situation during the pandemic could be frustrating due to the lack of staff. We are always eager to provide only high-quality service for our valued customers. Please do not hesitate to contact us any time so that a possible resolution could be specified for you. Warm regards, BooksRun Team

Michigan
1 review
0 helpful votes
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Great experience!
February 26, 2021

Books Run made trading in my old college and medical school textbooks very easy! They provide the shipping label and quickly pay you the money as soon as they receive the books. I will definitely use them again!

Date of experience: February 26, 2021
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team

New Mexico
1 review
0 helpful votes
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Great business
February 22, 2021

The book I purchased arrived earlier than I expected. It was as described. I will be glad and willing to do business with the seller in the future.

Date of experience: February 21, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team

Virginia
3 reviews
2 helpful votes
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Terrible customer service
February 19, 2021

I understand that were in the middle of a pandemic still. And that the weather hasn't been good. But it took my book almost 3 weeks to get to my daughters apartment. I was expecting no more than 3 to 7 days. I only got in touch with booksrun one time out of a a dozen calls/ chats. No one answers the phone! Their chat robot Tom is terrible- no one will give me an update I couldn't even call to cancel. Never got my shipping refunded either.

Date of experience: February 19, 2021
BooksRun S. — BooksRun Rep
over a year old

Dear Julie, We do understand how the situation during the pandemic could be frustrating due to the lack of staff. We are always eager to provide only high-quality service for our valued customers. Please do not hesitate to contact us any time so that a possible resolution could be specified for you. Warm regards, BooksRun Team

Illinois
1 review
0 helpful votes
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Real. Fast Delivery.
February 15, 2021

I was unsure about the website since I never heard of it but it's legit and it got delivered 2 days after purchasing. The book was new and I plan to rent more books from here in the near future.

Date of experience: February 13, 2021
BooksRun S. — BooksRun Rep
over a year old

We are pleased to have you as our customer! - BooksRun Team

Texas
1 review
0 helpful votes
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Good Work
February 8, 2021

Got my book in time, came exactly as I ordered it, and received follow up emails making sure I got my package.

Date of experience: February 7, 2021
BooksRun S. — BooksRun Rep
over a year old

That’s so nice to hear that you are pleased with our services! Hope to work with you again! - BooksRun Team

California
1 review
1 helpful vote
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Overall good. Expectations met
February 8, 2021

I was really unfamiliar with how to sell my books back and this website made it very easy to do they give you the the option to use their free shipping wish I did to send the books back going things that I really wasn't too happy with was the timing overall it took a really long time to receive my payment I was guessing that it's due to The Cove aid but they do say on the website that they are experiencing delays which I definitely experienced but overall I would definitely sell my books here again and thank you too the staffing at booksrun.com

Date of experience: February 6, 2021
BooksRun S. — BooksRun Rep
over a year old

Thanks for your feedback! We do appreciate your review and opinion about our services! - BooksRun Team

Arkansas
1 review
0 helpful votes
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Quick and good
February 5, 2021

Used book was like new but at a ten dollar discount, a textbook for my college-age son, came as fast as promised.

Date of experience: February 4, 2021
BooksRun S. — BooksRun Rep
over a year old

You are very welcome! Hope to work with you more, Michelle. - BooksRun Team

Virginia
1 review
1 helpful vote
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Great Site Overall
February 4, 2021

Great site overall! I made 49.30$ from 4 books! I would really recommend it to a seller. Textbooks give you the most money.

Date of experience: February 3, 2021
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience! That is really nice to hear! - BooksRun Team

From the business

Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.