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BooksRun

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Few Glitch
December 12, 2022

The whole buyback process is awesome and far better than any other buyback websites. The only issue is low prices on multiple copies.

Date of experience: December 12, 2022
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

KR
1 review
0 helpful votes
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I ordered the book and paid on november 12,2022 and received the book on december 6,2022. It took a long time from U.S.A. to Republic of Korea.

Date of experience: December 12, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us! We work hard towards improvements every day and appreciate your opinion! - BooksRun Team

Washington
1 review
0 helpful votes
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Work professionally
December 12, 2022

For the first time, I had experience with BooksRun. I was worried that the books I sent might overestimate and pay less than the expected amount. However, BooksRun works very professionally and without any delays. I will recommend BooksRun to my friends.

Date of experience: December 11, 2022
BooksRun S. — BooksRun Rep
over a year old

We would like to express our gratitude for such a review! We will keep improving our services. Hope to see you more among our customers in the future! - BooksRun Team

New Hampshire
2 reviews
0 helpful votes
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Animal Speak by Ted Andrews
December 11, 2022

The book arrived in excellent condition. Service was great!
I'm in the process of rebuilding my books that were lost in Hurricane Ian; title by title and look forward to receiving more from this seller.

Date of experience: December 10, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience! Also, we are happy to hear that you liked the item! - BooksRun Team

New York
1 review
0 helpful votes
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Thank you!
December 10, 2022

The book came very on time. Im very satisfied! This book is really helping with statistics! Thank you!

Date of experience: December 10, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Shaina! That is really nice to hear! - BooksRun Team

North Carolina
1 review
0 helpful votes
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Not trust worthy
January 9, 2023

According to the messages I recieved, several shipments I sent were missing books. I packaged everything sent and know it was all there. Funny jow the missing ones were some of the most valuable. I was also paid much less for a couple of books in perfect condition.

Date of experience: December 10, 2022
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team

North Carolina
1 review
0 helpful votes
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Great service and product.
December 10, 2022

The book came in great shape and quicker than I expected.

Date of experience: December 10, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your review, Yelena! We really appreciate it! - BooksRun Team

Tennessee
1 review
0 helpful votes
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Quick and in Top Condition
December 10, 2022

I purchased several Air Fryer books from several different Sellers on the same day. Booksrun was the first to arrive and in "As-New" condition. Put them on my list of buy from or don't buy from. They, of course, went into the BUY FROM AGAIN column.

Date of experience: December 10, 2022
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team

Florida
1 review
0 helpful votes
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Put This Business on Your Shopping List
December 10, 2022

Convenient, reliable, and fast delivery. Product was listed at a great price and arrived in excellent condition.

Date of experience: December 10, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team

Illinois
1 review
0 helpful votes
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Sue
December 9, 2022

The package arrived in good condition as was the book.

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Susan! We are glad you liked our services. - BooksRun Team

North Carolina
1 review
0 helpful votes
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Responsiveness
December 9, 2022

Grateful for BooksRun responsiveness. I bought a Christmas gift from them and didn't open the UPS shipment until 2 weeks later. I realized right away that I would have to return it and BooksRun was communicative, responsive and timely in processing my return. We (3 kids in college) use them for school textbooks too! A+++

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! We are doing our best to keep our services high-quality even during such times! - BooksRun Team

California
1 review
0 helpful votes
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The book arrived in a timely fashion, even earlier than expected--and it was beautifully and securely packaged!
Thank you!

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, Madeleine! - BooksRun Team

Utah
1 review
0 helpful votes
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No problem
December 9, 2022

The book came as described and in the time promised.

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us, Thomas! - BooksRun Team

New York
1 review
0 helpful votes
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Second time ordering from this site, book arrived earlier than expected. Brand new! Will be ordering again soon.

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Bianca! We are glad you liked our services. - BooksRun Team

Pennsylvania
3 reviews
0 helpful votes
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Excellent place to sell books.
December 9, 2022

This company offers good buyback prices, free shipping and prompt payment. Very satisfied.

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

Texas
1 review
0 helpful votes
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Easy fast money
December 9, 2022

It was so easy. Scanned codes and got price. Shipped box and in a few days got my money

Date of experience: December 9, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for your review, Beverly! We really appreciate it! - BooksRun Team

Colorado
1 review
0 helpful votes
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Fall; or, Dodge in Hell: A Novel
December 8, 2022

Ordering and delivery service was great
Ordering and delivery service was great

Date of experience: December 8, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team

New York
1 review
0 helpful votes
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I didn't receive my package
January 7, 2023

I didn't receive my package and post office doesn't have it. And I haven't received a message from booksrun that it will be re-delivered.

BooksRun attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2022
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team

Texas
1 review
0 helpful votes
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Will not use again.
January 7, 2023

After placing my order for my book, I was unable to cancel my order because the shipping date took too long and I wasn't going to have my book for my first exam. One assistant told me that I would be able to get a full refund, after waiting weeks, trying to get a hold of someone I was unable to get a refund or any help. I will never go with this company ever again, they were not punctual or helpful one bit.

Date of experience: December 7, 2022
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team

Arkansas
1 review
0 helpful votes
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Found a book I've been looking for, for months. The used book they sent was stupidly cheap but like-new! When I reviewed other titles they have in stock, I knew I was in the promised land. What a wonderful discovery. Super-fast shipping at a very low cost. A wonderful little store!

Date of experience: December 7, 2022
BooksRun S. — BooksRun Rep
over a year old

Thank you for such amazing feedback, Jim! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team

From the business

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