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BooksRun

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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BooksRun Reviews Summary

The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.

This summary is generated by AI, based on text from customer reviews

service
301
value
303
shipping
295
returns
147
quality
307
This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Maryland
2 reviews
0 helpful votes
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Good Service and Great Price
January 10, 2023

Book came on time. Great bargain price. Shopped around and found the book at a great price on BooksRun. Will use them again.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Minnesota
1 review
0 helpful votes
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Excellent customer service
January 10, 2023

Quick delivery and accommodating customer service who proactively extended my rental by a few days to make sure I had it for my whole term.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team

Ohio
1 review
0 helpful votes
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Quick & accurate
January 10, 2023

Yep, about it. Normal shipping speed, accurate description

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive feedback, Lauren! - BooksRun Team

Minnesota
1 review
0 helpful votes
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Great fun!
January 10, 2023

Loved this event! The shoes I received inspired me to run a half marathon!

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, Emily! - BooksRun Team

New York
1 review
0 helpful votes
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Great experience
January 9, 2023

Delivery on time, in excellent condition, as described. I am very pleased that I discovered this site.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team

Indiana
1 review
0 helpful votes
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Satisfaction
January 9, 2023

Arrived on time, good price! Highly recommend and would definitely use again.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Sarah! That is really nice to hear! - BooksRun Team

New Jersey
1 review
0 helpful votes
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Very satisfied customer
January 9, 2023

A hard book to find was found on BooksRun. Delivered right as scheduled. Will check and use them again.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your review, Dianne! We really appreciate it! - BooksRun Team

Texas
1 review
0 helpful votes
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Good Experience
February 8, 2023

Thank you for your service. Product was delivered swiftly and in great condition. I look forward to doing business again.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Shawn! That is really nice to hear! - BooksRun Team

District of Columbia
1 review
0 helpful votes
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Great and convenient
January 9, 2023

Books run has great rental prices and it's quick and easy to get and return books. They also have competitive buy back rates that make selling your old books worthwhile.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Pennsylvania
2 reviews
3 helpful votes
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Quick shipment!
January 9, 2023

My book order, through a third party, was very fast. The used book from BooksRun was in very good condition. Highly recommend!

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team

Georgia
1 review
0 helpful votes
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Delivered on time. Simply awesome..
January 9, 2023

Very good. So happy to get it on time for my practice. Great. Loved it. Thank you.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you so much for the positive review, Sam! - BooksRun Team

Ohio
1 review
0 helpful votes
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Book Order
January 9, 2023

My book came before time. I thought that was awesome because it gave me a chance to get started with the reading prior to the course starting.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for the great review, Janice! Hope to see you among our customers in the future! -BooksRun Team

Florida
1 review
0 helpful votes
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Fast shipping
January 9, 2023

Book received in ample time and in good condition.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience with us, Ursula! - BooksRun Team

Pennsylvania
4 reviews
0 helpful votes
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Great Deal!
January 9, 2023

This was a great buy, book was in great condition actually, I don't even think it was used to be honest. This site saved me $60 of retail price, much appreciated!

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your review, Tanya! We really appreciate it! - BooksRun Team

Ohio
1 review
0 helpful votes
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Terrible Customer Service
February 8, 2023

Long delays and responses seem automated. I can only hope my book return is processed correctly. Keeping everything in case I need to dispute with my CC company.

BooksRun attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team

Virginia
1 review
0 helpful votes
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Great Experience
January 9, 2023

As described, well packaged, and promptly shipped. We actually recieved the book a couple of days before we expected it.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your experience, Marc! That is really nice to hear! - BooksRun Team

Rhode Island
1 review
0 helpful votes
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Fast & Reliable
January 9, 2023

Service is good, with prompt communication of order status. Polybag packaging is OK, given that these are used books. Quality of the books is OK; I would describe them as Good.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team

Kentucky
1 review
0 helpful votes
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Somewhat satisfied
January 9, 2023

The used book I received had some black marks inside and on the outside of the book. But, it didn't affect the words at all.

Date of experience: January 9, 2023
BooksRun S. — BooksRun Rep
over a year old

Thank you for your positive review, Winnie! We are glad you liked our services. - BooksRun Team

North Carolina
1 review
0 helpful votes
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Never purchasing again
February 8, 2023

The book came in a timely fashion however it has a large, non-removable sticker plastered over the cover. The sticker advertises BooksRun. Such things are considered damage to the book. When I contacted them about this they said it was standard policy to damage all books in this manner and they had no intention to change. I'm sure not everyone will care but I for one will never buy from here again.

BooksRun attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team

Tennessee
1 review
0 helpful votes
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Didn't Accept Book but Defaced It
February 8, 2023

I sent in a BRAND NEW textbook and it was not accepted, it was my mistake that the ISBN was incorrect. However, when they returned the book they attached a permanent sticker to it lowering the value and condition of the book. Yes, I understand that it's in their terms, but it makes absolutely NO sense.

BooksRun attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Arthur B. — BooksRun Rep
over a year old

We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team

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