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The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Book came on time. Great bargain price. Shopped around and found the book at a great price on BooksRun. Will use them again.
Quick delivery and accommodating customer service who proactively extended my rental by a few days to make sure I had it for my whole term.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Thank you for your positive feedback, Lauren! - BooksRun Team
Loved this event! The shoes I received inspired me to run a half marathon!
Thank you so much for the positive review, Emily! - BooksRun Team
Delivery on time, in excellent condition, as described. I am very pleased that I discovered this site.
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
Arrived on time, good price! Highly recommend and would definitely use again.
Thank you for sharing your experience, Sarah! That is really nice to hear! - BooksRun Team
A hard book to find was found on BooksRun. Delivered right as scheduled. Will check and use them again.
Thank you for your review, Dianne! We really appreciate it! - BooksRun Team
Thank you for your service. Product was delivered swiftly and in great condition. I look forward to doing business again.
Thank you for sharing your experience, Shawn! That is really nice to hear! - BooksRun Team
Books run has great rental prices and it's quick and easy to get and return books. They also have competitive buy back rates that make selling your old books worthwhile.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
My book order, through a third party, was very fast. The used book from BooksRun was in very good condition. Highly recommend!
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Very good. So happy to get it on time for my practice. Great. Loved it. Thank you.
Thank you so much for the positive review, Sam! - BooksRun Team
My book came before time. I thought that was awesome because it gave me a chance to get started with the reading prior to the course starting.
Thank you for the great review, Janice! Hope to see you among our customers in the future! -BooksRun Team
Book received in ample time and in good condition.
Thank you for sharing your experience with us, Ursula! - BooksRun Team
This was a great buy, book was in great condition actually, I don't even think it was used to be honest. This site saved me $60 of retail price, much appreciated!
Thank you for your review, Tanya! We really appreciate it! - BooksRun Team
Long delays and responses seem automated. I can only hope my book return is processed correctly. Keeping everything in case I need to dispute with my CC company.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
As described, well packaged, and promptly shipped. We actually recieved the book a couple of days before we expected it.
Thank you for sharing your experience, Marc! That is really nice to hear! - BooksRun Team
Service is good, with prompt communication of order status. Polybag packaging is OK, given that these are used books. Quality of the books is OK; I would describe them as Good.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The used book I received had some black marks inside and on the outside of the book. But, it didn't affect the words at all.
Thank you for your positive review, Winnie! We are glad you liked our services. - BooksRun Team
The book came in a timely fashion however it has a large, non-removable sticker plastered over the cover. The sticker advertises BooksRun. Such things are considered damage to the book. When I contacted them about this they said it was standard policy to damage all books in this manner and they had no intention to change. I'm sure not everyone will care but I for one will never buy from here again.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
I sent in a BRAND NEW textbook and it was not accepted, it was my mistake that the ISBN was incorrect. However, when they returned the book they attached a permanent sticker to it lowering the value and condition of the book. Yes, I understand that it's in their terms, but it makes absolutely NO sense.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. There are two payment options: check and PayPal.
Answer: Hi Isabel, payment is usually issued within the next few business days after processing if there are no issues with book condition. We provide a prepaid shipping label you can use when a buyback order is placed.
Answer: I got mine way early. It said I would receive it on July 9th but I got my book on July 5th! I am so pleased with my experience with Booksrun.
Answer: Hi, Daniel! Could you please provide me with your order number so I could update you on the status of payment? Looking forward to hearing from you soon:) Best regards, Arthur Customer Support Team
Answer: Dear Cindy, Please enter ISBNs in our search line on the main page to see the quotes for the books to proceed. Or, you may use our BooksRun app where the barcodes may be scanned properly, and thus, quotes will be identified. We do provide prepaid shipping labels for buyback orders. Please follow the instructions carefully to ship books to us for the payout. For more clarification, please do not hesitate to contact us promptly for assistance. We are always here for you. Warm regards, BooksRun Team
Answer: Dear Peyton, thank you for contacting us. It appears that FedEx made an attempt to deliver to us outside of our working days/working hours. The redelivery request is usually submitted for either the next day or the first business day, thus, we look forward to receiving your package. We apologize for the inconvenience caused and do hope for your understanding of the matter at hand. Best regards, Booksrun Team
Answer: Dear Taylor, for our buyback orders, we have two methods of payment: by check or via PayPal. Best regards, Booksrun Team
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Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team