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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
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Fast service, quick delivery. Highly recommend.
Would purchase again.
Thank you so much for the positive review, Kaia! - BooksRun Team
Thank you for sharing your experience with us, Ellen! - BooksRun Team
Got a new book at a discount, lowest price I could find. Delivery was faster than expected.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
I recently rented two books from Booksrun. One is fine but the other has tons of writing in it. Basically all the review exercises and chapter tests are filled out. If it was just highlighting I wouldn't care but when the book nowhere did it say in the description that the book was completely marked up. I contacted customer service to ensure I first, wouldn't be penalized when I return it, and second, to see if they could possibly send me a different copy. It took over three weeks to initially respond asking for proof of my claim. I sent pictures in response and have now been waiting another week with no reply. The start of the semester is quickly coming so I guess I'm stuck with a completely defaced book for the term. Definitely would NOT recommend this site primarily due to the poor customer service experience.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
The product was in very good condition
And shipment was fast.
Thank you so much for the positive review, Harvey! - BooksRun Team
I've ordered from BooksRun on and off for a couple years now. The books have been in the condition they advertised (good) and the shipping is fast and included in the price. Their points generally expire too quickly for me to do anything with them, but that's not a priority. The website is straightforward and well designed, and I like being able to easily see the sellback value of books I have as well.
Thank you for such amazing feedback! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
Thank you for your positive feedback, Lydia! - BooksRun Team
Ordering my textbook through booksrun was fast, and easy. I love that I can rent books and return them at no extra shipping cost.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
BooksRun has been a useful site when purchasing used textbooks.
Thank you for sharing your experience, Jeffrey! That is really nice to hear! - BooksRun Team
Book was in good condition and despite the fact it was Christmas season it arrived earlier than expected. Would use again.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I dont know why i didn't know about booksrun sooner. College books have never been more expensive and booksrun has made it possible for me to have them at such a bargain. I will never use any other website and will definitely tell every single classmate about it. Thank you Booksrun, you guys make College a little less stressful!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
The book came with the package wide open, with the paper side facing out. It had clearly gotten wet, so the pages are all crumpled. In this particular case, a perfect copy isn't necessary, but it didn't bode well, so I'm not sure if I would make future purchases with the company.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
I ordered a used world atlas. It came faster than I expected. The cover was banged up but the pages inside were great.
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Ordering was very easy and my book arrived soon after and was in good condition.
Thank you so much for the positive review, Nancy! - BooksRun Team
I received my book quickly and in great condition! Plus, I couldn't find it anywhere else for less.
Thank you for your review, Ann! We really appreciate it! - BooksRun Team
Thank you for your positive feedback, Toni! - BooksRun Team
Thank you for your review, Louise! We really appreciate it! - BooksRun Team
I ordered the book I wanted and received it very quickly. Book arrived in very good condition.
Thank you for sharing your experience, Cori! That is really nice to hear! - BooksRun Team
I rented an already used book from BooksRun. Ended up not even using it for class. I didn't even open the book. I just returned the book to BooksRun and they sent me a picture of the book that has the inside taped. They are charging me for the book due to heavy damage. Since I didn't even use the book, nor open it, I know that the tape was already there when I rented it. So that means BooksRun doesn't keep track of the actual condition of the book before renting it out. Foolish of me to not take pictures of every single page in the book when I got it, so I have no proof that it wasn't me. If you do have no other choice but to rent from BooksRun, make sure to take pictures of every page. Otherwise the fees will end up costing you more than any other book rental place.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Maureen! That is really nice to hear! - BooksRun Team