BookOnlineReviews 10,242

Aminah is friendly, patient, knowledgeable and professional. Thank you so much for your assistance in a difficult situation!
Carol M. 4/26/25 while at Mohegan Sun without a room.

Barbara was excellent in providing assistance with reservations
It was a great experience
😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

Assistant was patient as I kept typing the wrong card number. She had knowledge about the rates and charges I was informed of the policies and what the hotel had to offer in advanve

You were vey good for your employer and yourself but not good for customer. Added too much items without asking. You totaled up $211. Hotel site charged only 178. Your company was difficult to deal with when asked for refund. However you are good at t as talking with customers

Mae was amazing and quite patient. She helped me book my reservation without any issues. She answered all my questions and took the time to explain everything properly.

Lia was extremely patient and helpful. She made certain that we were clear on all dates, prices and fees. Thank you, Lia!

Had to book by phone due to Hilton on line services being down. The phone reservation process was antiquated, the representative was hard to understand and the chatter in the background didn't help the process also, the representative also said that she could not let me know when the on line reservation process would be back up. Unfortunate, Hilton is usually pretty good. Not today.

Humberto was very polite and informative. I look forward to our stay. The $25 gift card is a good incentive. I'm excited to use the card

Wonderful customer service from David A. When he helped me with my hotel booking. Very professional and quick meeting our needs at a nearby hotel with reasonable rates. Thank you!

Polite, great experience, he did alo of research to find what I needed, we are greatly grateful for his help, the best customer service, also did in timely manner.

Lisa was so patient and friendly. She took the time to answer my questions and search for the best accommodations at a great price.

Very nice gentleman on the phone and answered all of my questions. Very accommodating and pet friendly. A lot of hotels claim to be pet friendly but they have a weight size plus charge fees for the pets. This hotel did not do that.

Adrian was very nice and helpful and set me up with a great deal, thank you for your service and will definitely stay again at your hotel

Friendly, efficient, and very informative. Answered all question….,,,…………………………………………………………….
……………………………………………………………………………….,,…………. T

Pleasant and professional. Gave me options and accommodated my requests. Grateful for her help. That's anout all I can think of to say

She was very helpful.
I understood her accent easily.
She was accurate and congenial!
I hope you keep her as an employee.

Johnathon was very attentive, well spoken and very helpful to my questions and needs. Please continue to train your team member like Johnathon was trained.

Excellent, Juan was very friendly, knowledgeable, and provided quick and accurate service.
I would definitely use this 800 number again

Agent did an excellent job getting me the best rate available, the room we requested and explaining all of the details. Experience was very efficient and pleasant!

Perfect sarah wad so wonderful she answered all my questions she made this phone call very comfortable