BookOnlineReviews 10,213

He was relaxed and friendly, even funny a little and personable. So refreshing after dealing with AIs on most phone calls.

Rooms are nice but we stayed here because of the amazing things we heard about the pool only to find it closed for the day! If its not open tomorrow we will find somewhere else to stay very disappointed!

Our reservation agent was friendly and did a great job booking us promptly so we could get on with our day.

Very terrible. They charged me too much suppose to be $167. Total $247. Supposed to have a $25 food credit. Didn't get it. Said I booked though truvago. I called and booked through your staff Humberto. Very shady practice. I will continue this with Hilton corporation

I had the old address for my c/card on file with the card, and was giving my new address card kept getting declined Representative on your end was patient and we had the situation resolved

After a Very Upsetting time at the airport and their customer service this was a Huge Relief to speak to someone nice and Very Helpful! Best ending to a Horrible Experience! Totally Appreciated it!

What a great employee you have in Jesus. He provided service above and beyond with a wonderful attitude. Very professional and yet personable. He answered every question I had and made me feel comfortable about using my credit card on line.

Wonderful customer service! Very helpful. Booking a room has never been easier. ¡!?! This survey is more stressful! Why do I have to write using at least 100 letters?

Edgar J. Just assisted me in booking a room, same day! I asked details like about government rates, and he was very knowledgeable. He double verified information, so it made me comfortable to book since he was very thorough.

He was very helpful,. Knowledgeable and answered any questions that I had. I appreciated patience as well!

Very good. Nice clerk and easy to talk to. Knowleagble. No issues. Always good experience at Hilton Garden Inns.

The lady who handled my last-minute reservation was very helpful. She quickly grasped what our plans were and came up with a good room.

Person was a bit aggressive and pushy and quoted larger amount and said breakfast included (though it is not).

Time on the phone was right to the point. Very helpful and personable made it easy to understand. Thank you for your time.

I had a rather confusing reservation with three rooms, three different arrival dates, and three different family groups, all coming for a funeral. Tanisha was fabulous and so much help and very very kind. She explained everything very clearly and was a wonderful agent.

Super helpful and knowledgeable. Very kind and patient!. Dzenis is his name, I think but it really eased my stress with him being so helpful and aware of the conference and room rates that I was looking for.

The phone call reservation was a pleasant experience. It was kind/professional, efficient, and quick!

I called and we had my room booked in about 3 minutes with all questions answered He was super easy and polite and efficient to work with I was totally shocked.

He was extremely pleasant and helpful and very thorough. A pleasure to talk to! His name was Armando Joel

Very nice/very efficient/prifessional
Luis miguel, driving in car, pet friendly hotel in Elko, nv
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