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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Very friendly and helpful. Actually sounds like she enjoys her job on the phone.
Juan was very helpful and compassionate toward me, my experience with him was great
Mia was very polite and friendly. Thank you for your help again
Jose was very helpful and explained the reservation very well
Alan was amazing. Got the reservations I wanted. He explain everything and I am set to go. Thanks a lot
Avoid this place at all
Costs …. They trick you into thinking your getting a great deal. Mine happen to be 133 a night, then they tax you 80.00! Wtheck! It was 6 families that booked through other entities and payed same "deal" and only payed 150 bucks with tax. My total was 213!
Customer support then says "not our fault " you should have seen that. You mean I should have seen in tiny print you all are swindlers! Do not I repeat purchase from here. Even the hotel was mortified.
Chelsea was awesome. Very friendly, polite, very patient & professional.
Carlos was very nice and got a reservation done quickly
Clear communication, and very pleasant. Very helpful with proper service. I'm impressed to be honest, it's a rare experience these days a worker
My card declined twice and then our expert Booker realize that my card was locked virtually after unlocking it I was able to book successfully.
You were very pleasant and patient with my reservation
Christa was kind and succinct when helping book my stay, she graciously stayed on the line with me while we waited for my card process.
I appreciate the courtesy and professionalism of Johnathan.
The room was clean countable beds. What I don't like is that they didn't refuond the $100.00 dollars depocit us they say and we didn't damage anything or take.
Helped me locate hotel closest to venue. Looked for prices in my range. He was pleasant, well spoken accommodating
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ron, we’re sorry you had that experience. Customer satisfaction is our priority, and we would like to help. To keep your information secure, please message us your itinerary number and email address you gave when completing the reservation and we will respond with the next steps.
Thank you,
BookOnline