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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Great experience I got a real handicapped room not a room with a bar screwed into the wall hodgepodge.
Agent was very courteous, answered all my questions and was very polite and professional even when I made an error.
So pleasant and helpful! Was able to answer my questions and concerns.
You pushed me into something I didn't want. I got off the phone and realized that that same sale was better on bookings.com. The same website that wasn't updated. I Called 3 different times and got 3 different people and then transferred to A robot who I cannot connect to a person to get my answers. I have never been so humiliated and frustrated at the same time. You guys could have saved me three hundred dollars that would have Helped my family take their memorable vacation that we cant afford to go to another state. If i'm wrong then call me back at *******209. Thankfully I was able to contact the real front desk and was directed appropriately. Again, you should be ashamed
Three hundred dollars goes a long way for my family.
Do not charge me.
Nicole was efficient, knowledgeable, friendly & professional! Great Customer Service Skills!
Thank You!
I was not expecting the customer service I received. The place I picked was sold out. I didn't expect to be able to find the perfect place for me but Nicole came through with flying colors. I will use this service again.
She was friendly and very efficient. She took care of us in a professional but warm manner.
I was not able to get the hotel that the Bride and groom suggested, but he was able to book me at a hotel near by
Very helpful and pleasant I will most definitely look forward to customer service in booking again. Thank you
Marie is delightful and professional. You should give her a raise today.
Vanell was very polite, informative and helpful. She answered all of my questions and addressed my concerns.
We decided last minute to stay overnight for my nephews wedding and Becky took care of everything!
Look forward to my stay at this lovely hotel. All I can say, as of now, as that when booking my reservations, the gentleman on the other line was extremely kind and friendly and knowledgeable.
I will definitely have the cruze on from here in out… police are just zoned in to a black Altima
The lady named Fawn was well spoken and efficient. I called the Hard Rock Hotel and couldn't understand what the man was saying. Fawn did a very good job
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy, we’re sorry you had that experience. Customer satisfaction is our priority and we will review your interactions with our support team internally and take the necessary next steps. Please message us privately and we can document any additional details you'd want us to note for our investigation.