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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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He was very punctual and very refreshing to work with, he had a sense of humor all while staying professional, he was able to get us a room that was pet friendly for a good price at short notice!
RJ was very nice and friendly. She helped us book a different hotel room when the one we wanted was booked. SO helpful!
Pleasant experience. I am hoping my brother will have a good experience for his 50th birthday
Stay at ur hotel
Lenin was quick efficient and easy to talk too. He helped me find what I was looking for and answered all my questions.
His name was Bill & he went over & above to help me out, excellent experience
Lindsey was pleasant, patient and helpful.
I would recommend that travelers and visitors who need to inquire about info on the hotel speak with Lindsey.
Looked like Hotel website. They charges me $144 tax & Recovery fee for a 230 room. $384 for one nite. Do Not use this company!
Barbara did an amazing job trying to find arrangements for the dates we were seeking to check-in. She was enthusiastic and did all she could to try and meet our needs. The days we selected for the Ritz were booked solid. Thank you for searching other nearby hotels. We appreciate your attention to detail.
Very pleasant, friendly and efficient was able to taken through the process quickly. My on line booking would not takeCC
Very professional and well informed
Explained all of the details and reviewed the complete booking and rooms
Joel made our reservation even though I had the wrong number off the web. He made it so easy as we are rushed at making plans for a funeral. Thank you to Best Western overall. Always a pleasure.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members