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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Charlie the great was very nice aka Juan. He explained everything to me. He was excellent in his customer service.
The rep was on point, and very helpful, he made it happen.
I was trying to book a room for a wedding using the group code. Francis had no idea what I was talking about, said he couldn't help me and asked if I wanted the number to the main desk. I called the main desk and was bumped out of the call.
Laurie did an excellent customer support job and I really appreciate her help. She was outstanding and I thank her for a job well done!
He was very efficient.
Good job. I looked online first and then made the phone call. Booked the room for one night only.
Thanks
Joyce was very friendly and helpful and knowledgeable. Excellent customer service.
Ashley was great with my booking, she was able to get me the room I wanted. Will definitely book again
They're charging fees on you - stupid refund policy as well.
Scam website is a middleman - just book through the hotel site directly.
Candice did a phenomenal job in helping me find a nice hotel within my price range. She was kind, helpful, pleasant, and most of all personable. Please be good to her and treat her well, she is top notch!
Great job with reserving a room. He spoke good English.
Grace Checked various hotels, availability, prices, pictures, features, parking etc & was accommodating
We needed some information regarding our stay at Riverside hotel on Las Olas, in Fort Lauderdale, Florida.
Brandon was very polite and informative. It was a pleasure to deal with him. Thanks Brandon.
Joyce was very helpful and pleasant when making our reservation.Reservation
Catherine was very sweet & knowledgeable. Doing the credit card via the secure link was a first for us. It worked great.
Very helpful and knowledgeable. Very patient even though my phone kept cutting out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members