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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Spoke very clearly and explained options easily.
I was asking questions about location she took time to pin point exactly the information I needed.
Her effort helped me to book your hotel
People looks like that is almost dead answering the call. I was trying explain my situation and we could notice already the lack of patience to even hear what's going on to see if we can or not make the reservation. After this call for sure I had the sure time not make the reservation at this location.
Hotels have few vacancies and the prices are extraordinarily high.
Lydia was warm and helpful - she helped me find the best room at the best price
Great customer service. Felt Tamara understood my "special need" accommodation request and found a place just in time as we were literally driving trying to find a place for the night.
Great!
Knowledgeable
Very friendly with a great personality
Patient
Helpful
Answered every question;
Very kind;
Helpful toward further needs, etc.
Excellent CS!
Excellent experience! Dawn spoke very clearly and slowly allowing me to understand and agree to the reservation
Dawn was friendly and helpful!
Thank you very much!
Excellent in all respects. Denise did a fine job. I'd been trying to get this fairly simple reservation on other sites for over an hour. It was simple and quick with you.
I booked a room in Ocean City, MD not realizing I was talking to a third party rather than someone directly from the hotel. I was supposed to get a group rate. When I first started talking to the representative I told him that. When he told me the amount I thought it was high so I again said I was supposed to get a group rate and I told him the group I was with. He told me that was the group rate. When talking to others in the group I was told I paid too much and that I must not have received the group rate. I decided to discuss it in person when I checked in since it was close to the date of my trip. When I checked in I was told I had talked to a third party and I could only get the group rate if I booked directly with the hotel. I feel that the representative should have told me he couldn't give me the group rate and that I needed to call the hotel. I ended up paying several hundred dollars more than I should have.
You hung up on before i was finished talking i thought that was very rude!
Received very professional and PATIENT assistance with my reservation. Answered all my questions completely and made my reservation process easier than I had expected.
Was unable to book a reservation. He took his time and located exactly what I needed. I'm coming into town for my mother's memorial service.
Our delightful agent walked me through each step of booking our stay in the Wisconsin Northwoods. He was knowledgeable and made the process fun!
She was very pleasant and patient, she listened to my concerns and not loose her cool when waiting on me to give info
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members