On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great had no problem. Very nice person. Great help.
Marco was very helpful after having trouble with the AI booking software
The person who made our reservation was polite, spoke slowly, was patient and clear with instructions. He stayed on the line until he was certain I received confirmation. Very impressed!
Xavier was extremely nice and professional on the phone. The whole process to book a new reservation for me at the Clarion Inn in Seekonk MA took less than 4 minutes. Great job Xavier and I really appreciate your professionalism and friendliness - not to mention how efficient you were!
Very professional and friendly. She explained things very clearly.
Jennifer was very polite and determined to find what I requested. She was amazing!
Very professional, courteous, patient, and helpful in assisting me with my Hotel Reservation
Dawn was wonderful, very pleasant and helpful!
Great service!
Thanks Dawn!
Cory first of all could not find the hotel and then he gave an incorrect quote. I had just checked using a different agent. Then when I questioned he insisted it was the correct price( $269 when I booked it for $185).
When traveling with family its reassuring to be able to have someone take care of everything for you quick and easy very polite thank you
Obtained hotel reservations. He helped find an affordable one near our destination.
Great, really helpful, didn't find a room but I really appreciate her help. Always checked on me while waiting. Great job
She was extremely polite regarding my situation and how she could hmelcme rather than just saying 'there's nothing that we do' something like that She was clear about her and was ready to go through a range of options with me
Efficient and pleasant and did make the whole experience easy.
Spoke over the phone with Omar and he was very detailed with my questions and very kind! I work in customer service and take pride in it, and I truly believe he did an amazing job!
Booking went smoothly for room, assistant was able to assist with checking other hotels for me for the rite room
Very easy. Allison was very helpful and friendly. Her help at this time was valuable since I'm coming for a funeral.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members