BookOnlineReviews 10,217

Looking for an overnight stay in Grant, NM. I called to make reservation and was given helpful information regarding lot size.

Very fast and polite. Provided information to make informed decision. Thank you

The phone was answered very quickly and professionally. I was given all the information to all my questions.great job.

I called Holiday inn express to book with them how dare you had this go through Expedia this was wrong you NEVER MENTIONED THIS HOW DARE YOU SO CROOKED So I don't get my points even my credit card post shows holiday inn. Call me *******514

Very friendly personality and listened when I told them where I wanted the rooms to be more or less located usually through the front of the desk front desk because I am elderly and my sense of direction is not great. They were very understanding.

It's been a while since I booked with a live person, and I must say that it was an awesome pleasure dealing with Monica. She was able to answer all my questions and never sounded like I was asking too much. I would only wish I could get her anytime I needed to book a room. Thanks to DoubleTree for employing Monica.

Assuring pleasant easy thank you for helping me book for my sister Angelica and her future husband Jacob Truetts wedding February 1,2025

Julie was very helpful and very sweet and pleasant on the phone.
She was careful, thorough, and got everything booked correctly.
Great job! And thank you! 😊

Zoila was so kind and helpful in getting reservations and answering my questions. I appreciate that she was quick, efficient and look forward to going there in a few days.

Excellent job, very professional and courteous. Kind and easy to work with

Edgar was helpful, friendly, and clear. Btw, why should I enter 50 characters?!

I called to find a room in Vegas during a very busy time. Ashley went above amd beyond to find a room in my price range and near the location I was looking for. She made it very easy and seemless.

James was super helpful and kind. He found us a good room nearby where we were looking. Thanks, James.

Nadia was extremely helpful, she was able to book us a room and give exceptional customer service with the information I asked. Nadia was very polite and thorough.

Very professional as he explained, clarified and recapped the entire booking and answered my questions.

Incredible customer service, she went above and beyond to make sure I got the room I needed at the lowest rate!

Very helpful and efficient. She was pleasant to talk with

I needed to book a last minute room with after midnight check-in for my sister and her family. Carlos Enrique was super helpful and got me squared away quickly.

Rosangelica was great to work with. The hotel is intended to book with was not available, and she walked with me as we found a better alternative.

Booked with Tyler as the online system was overcharging the tac/fee.
He helped get me booked at the right price.