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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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We have met at Hyatt place in San Jose CA for the last 3 years. I was not able to figure why the price keeps on jumping. She booked me 2 room without telling me how much total for each and an insurance fee on top of that. I called to cancel in less than 24 hours because I felt something was not right here and it is going to take 2 weeks to get my money back
She's very professional and customer service friendly.
Nadia was exceptional. Service was quick with no issues.
I had a great experience with Jorge. It was a quick process and he was able to secure my credit card info through the phone using the keypads instead of me sharing it over the phone. I really appreciated that security measure used.
It is nice to talk to a real person when internet was not working…………………
My man got me a room. One stop shop I really appreciate the support
After a week of horrible travel delays and rude employees Joseph was incredible. Super helpful, quick, easy to communicate with. Great experience.
After two previous try's I got an agent who was sympathetic to my hesitation at the cost. She checked other similar sites without prompting. Very courteous and helpful!
Pleasant very helpful just was unable to find any discount
Outstanding! She helped me to get the lowest rate possible.
Tyler provided superior customer service. He's extremely patient and took the time to make sure he found exactly what I was looking for. He's also very kind. I don't know what you pay Tyler, but I know it can't possibly be enough. He should be considered a valuable employee. I am a customer service analyst.
Spoke to your agent, Jesmae
Very Helpful... by the time we hung up I felt I had the information I needed regarding my reservation..
Tiffany had a very kind heart, very courteous and went well out of her way to accommodate my search for a hotel must promote now!
Manuel was very knowledgeable- Fast and efficient booking experience. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members