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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Highly recommend! Reservation was quick & smooth. All my questions were answered effiently! Thank you!
Very helpful finding hotel room. Very pleasant and efficient. Helped me find hotel room when I really needed it. Grateful for the help.
Good quote, repeated everything so I could hear and understand. Repeated when I ask and could understand everything he said, a plus.
Great service! Thank you so much!:)
Thank you thank you!
Called to get a room and asked for Military discount! Told me it was more than the regular amount! When I got to the hotel they said it's less! I called the IGH 888 number and now I'm told they can't give me credit because I went thru a 3rd party! How can it be a 3 rd party if that is their 800 number! Very frustrated!
Excellent best booking experience ever Carlos was very helpful booking my reservation.
Jarvis answered promptly and was able to get me the answers I needed
Great! The reservation desk person was nice.
Thank you
Great and easy! Very friendly and efficient! Will definitely use this service again. Needed a room for an emergency and it was made easy and effortless.
I had a wonderful time here in TJ and what made my stay perfect is the friendly people and customer service. Gisselle Enedina was so kind to help me find the perfect location and rooms needed.
She was very helpful, sweet and patient. She was understanding of the the situation with my payment method.
She was very helpful in finding me a room for the dates I needed
Ashley was so caring and kind helping me out with a mistake I had made on the reservation
Julio was extraordinary in assisting me with booking my reservation. He led me through the process diligently. He was professional, personable and extremely valuable to your business. He should be used to train others.
I had to end up calling to book my rooms. The gentleman I was spoke with was excellent. He went out of his to accommodate my request.
Hugo was my service person and he did an excellent job finding me a decent place to stay when the place I wanted to stay at didn't have any rooms available. Very friendly and efficient. A++
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members